Previous 1 2 3 4 Next 49 Replies Latest reply: Dec 7, 2015 8:58 AM by jose2501 Go to original post Branched to a new discussion.
  • basiefan Level 1 (0 points)

    I guess you can ship your iPod to this tech. I would contact him and find out if he's ships internationally.

    He fixed my iPod for $22.49. It took about a week.

  • vperes Level 1 (0 points)

    I'm in Brazil too, I still have my iPod Nano broken cause I went to the US and forgot to bring it with me... In Brazil you can find an authorized service provider ( in your country, but I tell you in advance that this is not going to be cheap...

  • kaffetasse Level 1 (0 points)

    I also have the same Problem, and counting the posts on the internet on this subject, i really think that this is a very common problem! normaly apple products are very resistant and have a long life, but this is a joke, and a very bad one!

  • quionnboo1 Level 1 (0 points)

    Don't even bother sending your ipod to some place for REPAIR.  I just took my ipod into the apple store and got a new in box iPod nano 6G IN STORE for $65 with a 90 day warranty.  A lot more piece of mind buying NIB and paying a few extra bucks.

  • basiefan Level 1 (0 points)

    Where's the piece of mind? It is going to break again. 90 days? Wow!! These buttons are not able to withstand the daily use. My buttons broke twice in 1.5 years and I'm careful with my stuff. That is not good. This is a major design flaw. I refuse to give Apple another $65 for something that should not have broken in the first place. You didn't drop it. All you did was USE it. I can't believe Apple is just sweeping this under the rug. Total BS. I'm really disappointed.

  • quionnboo1 Level 1 (0 points)

    Ok. So you would rather pay 25 buck to have somebody take apart your device and repair and give you a 30 day warranty?   Mine lasted 3 years. Nothing lasts forever. What do you expect apple to do?  Honor a product out of warranty?

  • basiefan Level 1 (0 points)

    Under these circumstances, since many, many people are having the same issue, the least they should do is give a fair trade-in value towards a newer iPod. The newer iPods don't have these littles metal buttons anymore. My unit broke while under warranty. They gave me a refurbished unit. That broke 9 months later. So I sent it to the tech I posted and so far, it is holding up..barely..the buttons are starting to feel almost stuck again.

  • Joe_Kess Level 1 (0 points)

    >>So you would rather pay 25 buck to have somebody take apart your device and repair and give you a 30 day warranty? 


    Yes, I would (and did this morning) much rather buy this repair on eBay from someone with a 100% satisfaction rating than from Apple (who I am not happy with) for $65 just to get an extra 60 days of warranty (and, I suppose, a fresher battery. But my old battery will still out last a new ipod6 or repaired ipod 6 since the button will fail before the battery on either).


    I agree with Basiefan. Our ipods are indeed out of warranty but have a common problem. Give us a way to upgrade to a different model and let us pay a fair price to do so.

  • basiefan Level 1 (0 points)

    While on the phone with Apple, I asked about trading it in toward a new one. He admitted this is a big problem with these units but said there was no policy in place. He said "You can take it to your local Apple store and see what they will do for you." He didn't sound too convincing and I figured I was only going to waste gas and time to get aggravated so I didn't go. These units weren't cheap. If they were under $50, I wouldn't have a problem so much. But to sell this unit with a design flaw for $129-$149 retail is totally ridiculous. For some folks, that is a lot of money to spend on an MP3 player.

  • quionnboo1 Level 1 (0 points)

    We all can agree to disagree. 


    I received a brand new in box iPod nano for $65.  This is only $16 more than a useless iPod shuffle. 


    My previous iPod nano lasted 3 years and I used it daily. 


    No I didn't get the "standard" one year warranty.  I would rather pay $65 for a NEW iPod nano than pay $25 for somebody to REPAIR and TAKE APART my broken iPod nano. 

  • liviafsousa Level 1 (0 points)

    I know, I called for apple support, they don't fix, they give a new but the price in Brazil is the same as a new one (they want R$450 and a new is R$499)


    I very upset this is not fair!!

    At least some people are paying $65 but I have to pay the price of new with a 90 day warranty, not fair

  • chinchin_ Level 1 (0 points)

    I am having the same problem in Turkey. They offered me to change it for 120$ exc. VAT. I don't think that's fair.

  • basiefan Level 1 (0 points)

    As an owner of iPads, various iPods, Macbook Pro, and company stock,  I consider myself a good customer of Apple. I was high on the company and it's products but after this experience with this iPod, I really don't want to give them anymore of my money. I feel taken advantage of. I can't believe they are not doing anything about this problem. All they did was discontinue it to get rid of the headache. They left the poor suckers that bought them hanging out to dry. $65 is no bargain for a unit that will definitely break again. This tells me they do not care about their customers. They are not the only company making MP3 players. I'm done with iPods.

  • musiclover09 Level 1 (10 points)

    I've had a 6th generation and after one year the power button got stuck and then, months later, both of the volume buttons got stuck too. I went to get it fixed but they wanted to charge me like 80€ for it (the warranty had already expired). I decided not to get it fixed and brought a different iPod model.

    Turns out that the button problem is a common issue for the 6th gen. iPod.

  • basiefan Level 1 (0 points)

    It appears as though Apple is looking at this problem as a way to make more money. They are looking to charge you $65 for another unit that will break. That is no way to fix the problem. They should give the customer a way out. Offer a new or different model at a discounted rate for the poor suckers that are stuck with these faulty devices. I wouldn't want a different one for free, let alone $65. History has shown that these buttons are not made for daily use. They made a big mistake and don't want to own up to it. Shame on them.