1 Reply Latest reply: Sep 2, 2013 10:38 PM by Linc Davis
aritaj Level 1 Level 1 (0 points)

Last week I download the update for MAC OS X and then the mail app takes too long to quit. Some times I have to use the force quint option, but before this update all was perfect.


MacBook Pro (Retina, 13-inch, Late 2012), OS X Mountain Lion (10.8.4), Mail App
  • Linc Davis Level 10 Level 10 (153,515 points)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below on this page to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.