HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
Stacyfromak

Q: My date and time are not setting up on my Apple TV

We are having trouble connecting our new Apple TV 3 to our wireless.  When it gets to date and time it will not connect.  Any suggestions on what to do?

Apple TV 3

Posted on Sep 2, 2013 8:24 PM

Close

Q: My date and time are not setting up on my Apple TV

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 3, 2013 9:23 AM in response to Stacyfromak
    Level 10 (104,063 points)
    Apple TV
    Sep 3, 2013 9:23 AM in response to Stacyfromak

    Welcome to the Apple Community.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.