inquiring about refund
i have purchased the icloud storage and i would like to cancle that purchase.
thank you
<E-mail Edited by Host>
iPhone 5
To do so, contact the Apple online store for your country (1-800-MYPPLE if you're in the U.S.).
6 replies
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
fromsouth wrote:
Which tells you how to downgrade from the next renewal date. It does not tell you how to cancel for a refund in the first 15 days.
Thank you Roger, I did notice that. I just didn't provide any comments to as far as Apple making things difficult. Apple just wants to make sure it is account holder, that is all.
fromsouth wrote:
I just didn't provide any comments to as far as Apple making things difficult. Apple just wants to make sure it is account holder, that is all.
Indeed, but people have been complaining of getting the runaround when they try this - for example being told to go to the website and do it there (which you can't) or generally unhelpful results from the first-line responders. Once it's been escalated it can generally been done OK, but people who don't know to dig their heels in on that may not be able to get their refund.
inquiring about refund