1 Reply Latest reply: Sep 5, 2013 12:26 PM by matt00
dazanaya Level 1 (0 points)

II'M not sure which cc info I had when I preordered. So that may affect the whole preordering process correct?

iPhone 5, iOS 6.1.4
  • Level 5 (4,015 points)

    Hey dazanaya,



    Thanks for the question. I understand you are having issues with download a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:


    Downloading a pre-ordered item


    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.


    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.


    iTunes Store: About Pre-orders






    Matt M.