My brand new 13 inch retina display macbook pro won't turn on!?

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Level 1

5 points

My brand new 13 inch retina display macbook pro won't turn on!?

Hello all,

I purchased a 13inch retina display macbook pro from an apple store at around 4pm today and at about 10pm (after I have been doing nothing more than downloading software and surfing the internet off of the power adapter) it randomly shut off as I was reading from my pdf math text book. I assumed it had died so I plugged it in and tried to turn it back on it turned right back on and went to the login screen. I barely had enough time to look and see that my laptop was at 40% power and charging before it shut off again and refused to turn back on. It does not respond in any way to the power button (visual or fans whirring etc.) and I currently have it charging up on my bed. It acknowledges the charger (going from a brief green light to the amber) and I have tried resetting the SMC multiple times by now. When I do so the light turns green for a moment and then returns to amber.

I am beyond furious, school starts tomorrow and I was really hoping my first personal laptop and first mac would come through for me. I hope someone out there can help and restore my faith.

Cheers,
Danny

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Sep 2, 2013 10:01 PM

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Answer 1

Sep 2, 2013 10:05 PM in response to Lookinsharrp

I would skip school and go back to the Apple Store and exchange the computer for another. You have 14 days to exchange the unit for another or get a full refund, no questions asked. Or go to the Apple Store after school (I really shouldn't be advising anyone to skip school...).

Clinton

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Answer 2

Lookinsharrp Author

Level 1

5 points

Sep 2, 2013 10:06 PM in response to clintonfrombirmingham

I intend to go to the apple store tomorrow morning before school (I have an hour; delayed opening) but that is really inconvenient (I know, first world problems right?) is there anything anyone can advise me to do in the mean time?

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Answer 3

Lookinsharrp Author

Level 1

5 points

Sep 2, 2013 10:07 PM in response to Lookinsharrp

Update: It has since fully charged as the adapter light has switched to a constant green.

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Answer 4

Sep 2, 2013 10:08 PM in response to Lookinsharrp

I wouldn't even attempt to try anything. The computer isn't functioning properly and you've done what most would advise already. Get a new unit, one without problems out of the box.

Good luck,

Clinton

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Answer 5

Sep 2, 2013 10:10 PM in response to Lookinsharrp

Still, there shouldn't be any random shutdowns. If it continues to 'work,' with no unexpected shutdowns, then just run it through its paces for a couple of days and then, if it continues to have problems, exchange it.

Clinton

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Answer 6

Lookinsharrp Author

Level 1

5 points

Sep 3, 2013 12:40 PM in response to clintonfrombirmingham

Refused to turn on in the morning, brought it in and got a new one with the educational discount even though I'm in high school for the inconvenience. Thanks mate

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Answer 7

Sep 10, 2014 9:49 PM in response to Lookinsharrp

I Have this issue as weLl. I have used my notebook for last 6 months and don't want yo lose the data. I have done SMC reset and it won't make a difference. the notebook has turned into a brick with no signs of turningon, boot, fans etc. what can I do other than take it to apple store? Is there any way to reset battery externally? Definitely not happy with experience.

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