Mail from one of my iCloud accounts does not load in OS X Mail

Question

Level 1

8 points

Mail from one of my iCloud accounts does not load in OS X Mail

I have this very weird problem. I have two iCloud email accounts, both of which were carried over from me.com. My first iCloud email account works perfectly, and always has. The second one is having problems ever since it was converted from me.com to iCloud.

I can access it with Safari or any other browser through http://www.icloud.com/. Absolutely no problem there.

The problem occurs when I try to access it with Apple Mail (Version 5.3, OS 10.7.5): Mail will load the mail headers and display them in the list of mails, but when I click on a certain mail in the list, Mail only shows "Loading" in the message window, but the message will not load, not ever after an hour of waiting.

Selecting "Rebuild" from the "Mailbox" menu makes the problem go away, but only for the present session. When I quit Mail and relaunch it, the problem is back.

I also tried deleting the mail account and adding it again, but the problem does not go away.

The truly weird thing is that the problem does not appear on all three Macs I'm working on. My Mac Pro at the office never had the problem at all, my MacBook Air had the problem for a while and then it suddenly went away, but my iMac has had the problem ever since my account was converted from me.com to iCloud.

Needless to say, the account configuration on all three machines is absolutely identical.

Any ideas?

iMac 3.2 GHz Intel Core i3, 4 MB RAM, 1TB HD, Mac OS X (10.7)

Posted on Sep 3, 2013 2:14 AM

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Answer 1

brenden dv

Community Specialist

Sep 5, 2013 7:36 AM in response to horstp

Hi horstp,

Given your description of the issue (works on other Macs), it may be worth trying to set up that account by itself in a new test user on the iMac to see if it can be isolated to a user-specific file. You may find the following article helpful:

Apple Support: Isolating an issue by using another user account

http://support.apple.com/kb/TS4053

Regards,

- Brenden

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Answer 2

horstp Author

Level 1

8 points

Sep 7, 2013 2:00 AM in response to brenden dv

As far as I can tell so far, and as I expected, the problem does not occur with a new user account.

I also suspected one of the files inside ~/Library/Mail/V2 as the culprit, especially as these do not get deleted if you delete a mail account from within Mail.

However, at one point I deleted the account in Mail _and_ the folder inside ~/Library/Mail/V2 associated with that account, and the problem reappeared after I set up the account again.

I guess this points to a file inside ~/Library/Mail/V2/MailData

Any idea which one could be a likely candidate?

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