I downloaded an album and two of the songs have corrupted files. when I go to purchased songs and try to reload the song the "download" button is grayed out. how do I correct the problem

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I downloaded an album and two of the songs have corrupted files. when I go to purchased songs and try to reload the song the "download" button is grayed out. how do I correct the problem

I downloaded an album on ITunes and two of the songs have corrupted files. when I go to purchased songs and try to reload the song the "download" button is grayed out. how do I correct the problem

Windows 7

Posted on Sep 3, 2013 4:05 AM

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Answer 1

brenden dv

Community Specialist

Sep 5, 2013 1:53 PM in response to tcrow409

Hi tcrow409,

If the file for a song purchased from iTunes is corrupted, you may need to delete it before you redownload it. You may find the following article helpful:

Apple Support: Songs in iTunes may not play back completely

http://support.apple.com/kb/TS4357

Regards,

- Brenden

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