1 Reply Latest reply: Sep 3, 2013 8:55 AM by phi.nx
phi.nx Level 1 (0 points)

Hi. I’m having some problems w/ an installation of iTunes on a Windows 64 bit PC.  Specifically, when iTunes is installed, Windows 7 no longer recognizes the optical drive, and I can't burn discs via iTunes.  I’ve attempted to implement all the solutions identified here,


Optical Drive is No Longer Recognized, or "Disc Burner or Software Not Found" alert after Install



iTunes for Windows: Troubleshooting CD issues caused by device filters



Can't burn a CD in iTunes for Windows



iTunes for Windows: Additional troubleshooting tips for burning issues



, and still find myself trapped in a vicious circle; i.e., (1) with iTunes installed Windows 7 no longer recognizes the optical drive, (2) Upon clearing the UpperFilters Value  of GEARAspiWDM  in the registry at  {4De36E965 … } Windows 7 functions as expected and I can play cds in iTunes, but iTunes produces an error messages at start up along the lines of “iTunes did not install properly. Or, there’s a registry error ”  In either case, I am not able to burn cds via iTunes.


My most rigorous effort amounted to (1) uninstalling  all Apple products and third party GEAR driver update software via Control Panel, (2) a registry repair w/ Registry Mechanic and (3) reinstallation of all identifiable Apple software.  Still the problem remains.


Apple I love you, but you’re bringing me down


From iTunes Diagnostics (w/ UpperFilters Empty (I notice the Diagnostic Utility is also seeking a LowerFilters entry.  The registry doesn’t have references to LowerFilter at this location.  Maybe that’s the problem?)) …


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dv6 Notebook PC


QuickTime 7.7.4

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 0037B5E00A92****


Current user is not an administrator.

The current local date and time is 2013-09-03 09:58:34.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250


**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: ce02c1*****d19e716edbe5d8ac7*****


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Windows 7