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i purchased a pre ordered album and i am unable to download it

i pre orderd an ablujm, recieved an email telling me my order was in and all i had to do was go to the itunes store and download it. i go to the itunes store and it keep saying in the dowload area that there is nothing to download at this moment. i viewed this on my laptop and phone just to make sure it wasnt the devices.

Posted on Sep 3, 2013 9:52 AM

Reply
1 reply

Sep 5, 2013 7:26 AM in response to lcarlisle2

Hi Icarlisle2,


Welcome to the Support Communities!

The following article will explain the Pre-order process:


iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714


If you are still having issues with this purchase, follow these steps:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US


Cheers,


Judy

i purchased a pre ordered album and i am unable to download it

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