Q: Pre ordered album

I pre ordered an album 2weeks ago from iTunes it still says purchased and has not downloaded yet and the album was released today so why is it taking so long to download

iPhone 5, iOS 6.1.4

Posted on Sep 3, 2013 10:31 AM

I have this question too

Q: Pre ordered album

All replies

Helpful answers

by judysings,

judysings Sep 5, 2013 1:42 PM in response to Meshi24
Community Specialists

Sep 5, 2013 1:42 PM in response to Meshi24

Hi Meshi24,

Welcome to the Support Communities!

The following article will explain the Pre-order process:

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

If you are still having issues with this purchase, follow these steps:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

Judy
Reply options

Link to this post

Q: Pre ordered album

All replies Helpful answers

by judysings,

All replies

Helpful answers