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User profile for user: Meshi24
Meshi24 Author
User level: Level 1
0 points

Pre ordered album

I pre ordered an album 2weeks ago from iTunes it still says purchased and has not downloaded yet and the album was released today so why is it taking so long to download

iPhone 5, iOS 6.1.4

Posted on Sep 3, 2013 10:31 AM

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1 reply
User profile for user: judysings
judysings
User level: Community Specialist

Sep 5, 2013 1:42 PM in response to Meshi24

Hi Meshi24,



Welcome to the Support Communities!


The following article will explain the Pre-order process:


iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714


If you are still having issues with this purchase, follow these steps:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US


Cheers,


Judy

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Pre ordered album

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