HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors

kaydubdizzle

Level 1 (0 points)

Q: Why won't the cd I preordered download on my phone? Even though I have money on the account

So basically I preordered a cd and today is the day it's supposed to download and the money is on my account waiting but it hasn't downloaded yet...

iTunes , Other OS, iTunes

Posted on Sep 3, 2013 10:28 AM

I have this question too

Q: Why won't the cd I preordered download on my phone? Even though I have money on the account

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Helpful answers

by judysings,

judysings Sep 5, 2013 12:30 PM in response to kaydubdizzle
Community Specialists

Sep 5, 2013 12:30 PM in response to kaydubdizzle

Hi kaydubdizzle,

Welcome to the Support Communities!
The following article will explain the Pre-order process:

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

If you are still having issues with this purchase, follow these steps:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

Judy
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