Why won't the cd I preordered download on my phone? Even though I have money on the account

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Level 1

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So basically I preordered a cd and today is the day it's supposed to download and the money is on my account waiting but it hasn't downloaded yet...

iTunes -OTHER, Other OS, iTunes

Posted on Sep 3, 2013 10:28 AM

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Answer 1

Community Specialist

Hi kaydubdizzle,

Welcome to the Support Communities!

The following article will explain the Pre-order process:

If you are still having issues with this purchase, follow these steps:

Cheers,

Judy

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