How to download "purchased" songs that are not in my library

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How to download "purchased" songs that are not in my library

I pre ordered an album the other day on my Iphone via the itunes store, when it became available to download i was sent an e-mail. Went into the Itunes store to download it, as it had not downloaded automatically (usually does) all the songs in the album say "purchased" but are not in my library, there is not option to download from the cloud, or redownload? so i plugged my phone into my computer and tried to download it via the itunes, itunes store, this also said the same thing?! Does anyone know how i can get the songs to download as currently it wont let me!!

I have put a screen shot, if this helps?

If anyone has had this problem and can help, thank you!

iPhone 4, iOS 5.0.1

Posted on Sep 3, 2013 12:19 PM

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Answer 1

jason269

Community Specialist

Sep 5, 2013 12:44 PM in response to edcf

Hi, edcf.

I have experienced the exact same issue this week for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.

iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714

Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.

iTunes Store & Mac App Store: Seeing your purchase history and order numbers

http://support.apple.com/kb/HT2727

If the album has been charged, follow the steps in this article to report a problem with this purchase.

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933

Cheers,

Jason H.

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