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Q: Pre-ordered album won't allow download (iPhone 5 or iTunes on PC)
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Sep 5, 2013 6:37 AMby Allen A,Hello jearmentrout,
First thing I'd suggest trying is the 'Check for availalble downloads' item under the Store menu in iTunes. If that doesn't start the download, you might try cancelling the pre-order and purchasing the album normally. Otherwise, I'd recommend reporting an issue with the purchase via your order history.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen
