5 Replies Latest reply: Sep 12, 2013 9:21 PM by Rick Warren
danny147 Level 1 Level 1 (0 points)

I just recently upgraded to the new mac book pro retina and am loving it.

I sold my mid 2010 15" pro to a good friend of mine.

Before I gave it to them I cleared everything off the computer and I left the install DVD

inside.

Well when she tried to start the computer and getting it all started up it wouldn't allow her

to do anything. All she was able to do was pick the language, agreed to the agreements,

and then it brought up a page that said Install MAC OS X , but then said you cannot start up from this disk...

I went to check it out and there was nothing I was able to come up with.
Tried to eject the disc a million and a half times and nothing was working.
***** that this is happening becasue she's a new mac user and I don't exactly want her to

get a bad feel about apple or anything.

If you guys have any idea what the issue is please let me know.

Thanks.


MacBook Pro
  • CMCSK Level 6 Level 6 (10,540 points)

    Before I gave it to them I cleared everything off the computer and I left the install DVD

    That is a no no.  Why did you do that?  Reason why......

    Tried to eject the disc a million and a half times and nothing was working.

    How?  Did you try the suggestions mentioned in the article Troubleshooting the slot-loading SuperDrive?

     

     

    and then it brought up a page that said Install MAC OS X , but then said you cannot start up from this disk...

    Did you give your friend the discs that originally came with the computer?  Which os version was on the computer when you sold it?

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • Rick Warren Level 2 Level 2 (235 points)

    What disk is in there? Is it the original install disk that came with the computer? You can try restarting the computer and hold down the mouse/track pad button to eject the disk. Did you format the drive before you gave it to her or just delete your user?

  • danny147 Level 1 Level 1 (0 points)

    I forgot to take out the Install DVD disk. I cleared everything off the computer so non of my data would be on there?

    I gave both discs that came with it from when I purchased the computer.

    One I believe is the applications cd, and the other is some sort of Install DVD, not really sure which one is which at the moment.

    I have no idea which version it is. Ill have to check. But yes I tried to obviously press the eject disk, command-e, eject button on the menubar..

    Then at one point we had to unmount the disk to try and eject it.

    It gave me an option to eject the cd or to erase it.

    I obviously chose to try and eject it.
    Nothing happened. It's as if the CD is just stuck in there and is unable to be read.

  • danny147 Level 1 Level 1 (0 points)

    1 of the 2 disks that came with the computer. It's I believe the MAC OS X install DVD.

    When I opened the utility it showed that the file or disk was called MATSHITA DVD-R UJ.... Or something along those lines and I attempted to unmount the disk to eject the CD but that didn't work as well.

  • Rick Warren Level 2 Level 2 (235 points)

    If you have the option to open terminal try using:

    drutil eject

     

    That will eject any disk in the optical drive. If the disk is still in there, and can not be read or ejected, you may have to get some one to open it up and remove it for you.