Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi

hi

I would like to retrieve the answer to the secret question

Posted on Sep 4, 2013 6:46 AM

Reply
2 replies

Sep 4, 2013 7:01 AM in response to salem alafr

I don't understand what your reply to your post means.


If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset as they need to confirm your id.


Normally I'd say try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'


or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57


But Saudi Arabia isn't listed on either of those, so try selecting a different country and topic on the contact page (chose a topic which allows you to contact them via email) and say that you are in Saudi Arabia and explain your problem to them.


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

hi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.