HT203516: Get help creating an iCloud backup

Learn about Get help creating an iCloud backup
newfie13
Level 1 (0 points)

Q: How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but touch screen doesn't work to unlock the phone or select anything

How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but the touch screen doesn't work to unlock the phone or select anything. We want to save/transfer pictures, contacts, and music to the replacement phone.

iPhone 4

Posted on Sep 4, 2013 10:55 AM

Close
newfie13

Q: How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receiv ... more

  • All replies
  • Helpful answers

  • by randers4,

    randers4 randers4 Sep 4, 2013 11:41 AM in response to newfie13
    Level 9 (62,891 points)
    Sep 4, 2013 11:41 AM in response to newfie13

    Try backing it up to your computer with iTunes.  Connect it to your computer, open iTunes, click on the name of the phone in iTunes, go to the Summary tab of your iTunes sync settings and click Back Up Now.  Also go to File>Devices>Transfer Purchases to transfer you apps and other purchased media to your iTunes library.