HT201400: If you can’t connect to the iTunes Store

Learn about If you can’t connect to the iTunes Store
sameyeam68

Q: MY ITUNES ACCOUNT WON'T LET ME DOWNLOAD ANY APPS.

My itunes account keeps telling me I need to update my billing info before I can download any apps........even if they are free.

iPhone 4S

Posted on Sep 4, 2013 11:32 AM

Close

Q: MY ITUNES ACCOUNT WON'T LET ME DOWNLOAD ANY APPS.

  • All replies
  • Helpful answers

  • by yodathejedi,

    yodathejedi yodathejedi Sep 6, 2013 2:17 PM in response to sameyeam68
    Level 3 (642 points)
    Sep 6, 2013 2:17 PM in response to sameyeam68

    i think it is required to have the billing info up to date, especially if you have pending transacations. failure to do so could disable your account. best to just update the billing info?

  • by slucht,

    slucht slucht May 18, 2014 5:50 AM in response to yodathejedi
    Level 1 (0 points)
    May 18, 2014 5:50 AM in response to yodathejedi

    I did that and it still tells me to change my billing information. 

  • by slucht,

    slucht slucht May 18, 2014 7:56 AM in response to sameyeam68
    Level 1 (0 points)
    May 18, 2014 7:56 AM in response to sameyeam68

    how did you fix it?

  • by King_Penguin,

    King_Penguin King_Penguin May 18, 2014 8:46 AM in response to slucht
    Level 10 (132,680 points)
    iTunes
    May 18, 2014 8:46 AM in response to slucht

    Were you new payment details accepted ? Or do you get the 'none' option on the payment details screen on your account - the 'none' option won't show if you owe iTunes money or if you have purchases due soon (e.g. auto-renewing subscriptions or pre-orders) and don't have a balance on your account

  • by slucht,

    slucht slucht May 18, 2014 9:39 AM in response to King_Penguin
    Level 1 (0 points)
    May 18, 2014 9:39 AM in response to King_Penguin

    When I go into Payment Method it says "Paypal is not supported on this device.  To manage or change your payment method, go to the iTune Store on your computer.  Then in "Red" it says "There's a billing problem with a previous purchase.  Please enter another payment method."  I have went into the iTune store and have changed my payment method and also called Paypal and my account has no problem. It still keeps getting this same message when I try to purchase an app.

  • by King_Penguin,

    King_Penguin King_Penguin May 18, 2014 10:21 AM in response to slucht
    Level 10 (132,680 points)
    iTunes
    May 18, 2014 10:21 AM in response to slucht

    Assuming that you are doing this on an iOS device, then you've updated/checked your payment details via your computer's iTunes (Paypal details can only be done on a computer's iTunes) and you are in the US (as far as I know that is the only place that Paypal is currently supported) - is it accepted on your computer's iTunes ? If it is then have you since tried logging out and back into your account on your phone ?