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JACODIXE
Level 1 (0 points)

Q: Find my ipad app only works within close range

Find my ipad app located my device when it is in the same room, but I placed it in a different part of the building to test it out and it displays offline.  What could be the problem?

iPad 2, iOS 6.1.3

Posted on Sep 4, 2013 2:52 PM

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JACODIXE

Q: Find my ipad app only works within close range

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  • by sberman,

    sberman sberman Sep 4, 2013 3:32 PM in response to JACODIXE
    Level 8 (40,586 points)
    Sep 4, 2013 3:32 PM in response to JACODIXE

    Assuming your iPad is WiFi only (no cellular), your iPad is at the mercy of your WiFi provider to provide accurate location information.

  • by Phil0124,

    Phil0124 Phil0124 Sep 4, 2013 3:38 PM in response to JACODIXE
    Level 7 (27,702 points)
    iPhone
    Sep 4, 2013 3:38 PM in response to JACODIXE

    Find my iPad depends on an internet connection being available to the iPad being located.

     

    If its a Wifi only iPad and the part of the building you placed it in does not have Wifi signal then it can{t be located as its not actually connected.

     

    If its a 3g/Cellualr model then as long as there is cellular service wherever it is, it should be able to be found.

  • by JACODIXE,

    JACODIXE JACODIXE Sep 5, 2013 3:26 PM in response to JACODIXE
    Level 1 (0 points)
    Sep 5, 2013 3:26 PM in response to JACODIXE

    This ipad is a work device.  It's mounted to a Forklift and paired with an RF scanner.  The system that the drivers are using is web based so they can't work without a wifi signal.  I've walked out on the floor and confirmed that the drivers are active online and walked back into my office to loacte the iPad and it shows offline.   I ask the driver to detach the unit and bring it in, and the locator turns green and I can locate it.  I can't for the life of me figure out why.

  • by Phil0124,

    Phil0124 Phil0124 Sep 5, 2013 3:41 PM in response to JACODIXE
    Level 7 (27,702 points)
    iPhone
    Sep 5, 2013 3:41 PM in response to JACODIXE

    Its possible wherever the fork lift is the iPad is not getting good enough Wifi signal to determine location.

     

    You can walk out to the forklift to make sure its got a good Wifi connection there.

  • by paulcb,

    paulcb paulcb Sep 5, 2013 3:43 PM in response to JACODIXE
    Level 6 (19,114 points)
    Sep 5, 2013 3:43 PM in response to JACODIXE

    Take the iPad outside and see what happens.  It has nothing to do with the proximity to the computer your using to find it.