Connecting MacBook Air to HP Printer?

Question

Connecting MacBook Air to HP Printer?

I have an HP Deskjet 2510 printer plugged into a desktop computer running Windows Vista. I have been trying to connect my MacBook to the printer using the Print & Scan section in system preferences. The printer is now showing up but when I go to print something, a box pops up asking for a name and password for the printer. I'm also given the option to connect as a registered user, or using my apple ID.

Connecting using my apple ID does nothing, and when I enter a username/password as a registered user, a new box shows up showing my pending document and underneath says "Hold for Authentication"

I'm not sure what username/password I am supposed to be entering? (I've tried the username/password for my account on my macbook and PC)

My other laptop (running Windows 7) is connecting and printing so I'm not sure what the problem is.

MacBook Air (13-inch Mid 2011), OS X Mountain Lion (10.8.4)

Posted on Sep 4, 2013 6:17 PM

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Answer 1

braden85

Community Specialist

Sep 7, 2013 6:30 AM in response to mernalmonster

Hi there mernalmonster!

I have a couple of articles that can help you troubleshoot this issue with printing from your MacBook Air. First, make sure you have set up the printer properly by taking a look at the steps in the following article:

Mac Basics: Printing in OS X Mountain Lion & OS X Lion

http://support.apple.com/kb/HT4670

You may want to take special note of this line in the instructions as well:

Tip: If you want a Windows PC to use a Mac printer share to print, install Bonjour Print Services for Windows.

If you are still experiencing issues after double-checking your settings in the previous article, then you may need to reference this article about troubleshooting printing issues:

Troubleshooting printer issues in OS X

http://support.apple.com/kb/TS3147

Thanks for coming to the Apple Support Communities!

Regards,

Braden

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