First_step
Level 1 (0 points)

Q: cant get my Apple Mail

I have been having problems for the last two weeks on getting Mail.  My son in law, the computer guru has had me change my settings to match what SHOULD work (and what did work prior to the last Apple upgrade), and I still can't receive my Mail. I cannot imagine what is going on but it is serverly affecting my business and personal contacts.  I get the triangle indicating I can't get online with my Mail account. Without disclosing my identifiying information, I have tried the following settings:

 

I am using Jerry Magnus as my "screen name" to keep confidentiality.

 

Incoming mail user name:  Jerry+magnus.com

incoming mail server:  mail.magnus.com

Incoming mail server: (SSL) box610.bluehost.com (sever requires authentication which I already have done)

outing mail server: mail.magnus.com, port 26

outoing mail sever: (SSL)box 610.bluehost.com, port 465 (server requires authentication, which I already have done)

 

Supported Incoming Mail Protocols: POP3,POP35(SSL/TLS), IMAP, IMAPS (SSL/TLS)

Supported Outong Mail Protocols: STMP, SMTPS (SSL/TLS)

 

At present I can mail out using AOL, and receive AOL messages,  but this is not a good idea.

 

Note: According to what I can see I am only using 145 megabytes in my system (referring to what is in my mailboxes), whereas my online capacity has been increased to 350 MB.

 

Is anyone out there having problems with their incoming Mail Messages?  Again, everything worked up to two weeks ago...but not now.

 

I may have to bring my computer into APPLE to have it fixed...since that requires a very long trip, I'd like to have this solved on line if possible.  PLEASE RESPOND HERE...I still get Apple notifications.

 

HELP!

MacBook Air, Mac OS X (10.7.3)

Posted on Sep 5, 2013 4:21 AM

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First_step

Q: cant get my Apple Mail

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  • Helpful answers

  • by Csound1,

    Csound1 Csound1 Sep 5, 2013 5:37 AM in response to First_step
    Level 9 (51,412 points)
    Desktops
    Sep 5, 2013 5:37 AM in response to First_step

    Who is your email provider.

  • by First_step,

    First_step First_step Sep 5, 2013 2:26 PM in response to Csound1
    Level 1 (0 points)
    Sep 5, 2013 2:26 PM in response to Csound1

    Not entirely sure what you mean by my "email provider"?  My internet provider is Comcast. Apple is my email provider...

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2013 2:36 PM in response to First_step
    Level 9 (74,064 points)
    iTunes
    Sep 5, 2013 2:36 PM in response to First_step

    What comes after the @ in your e-mail address, for example @verizon.net. That indicates that Verizon is your e-mail provider.

  • by Csound1,

    Csound1 Csound1 Sep 5, 2013 3:48 PM in response to First_step
    Level 9 (51,412 points)
    Desktops
    Sep 5, 2013 3:48 PM in response to First_step

    First_step wrote:

     

    Not entirely sure what you mean by my "email provider"?  My internet provider is Comcast. Apple is my email provider...

    So your email ends in @me.com, or @icloud.com, or even @mac.com

     

    Correct?

  • by First_step,

    First_step First_step Sep 5, 2013 8:43 PM in response to Csound1
    Level 1 (0 points)
    Sep 5, 2013 8:43 PM in response to Csound1

    Yes, my mail address using the above information is Jerry@magnus.com.  Magnus  (last name) i guess would be the provider??

  • by Csound1,

    Csound1 Csound1 Sep 5, 2013 8:48 PM in response to First_step
    Level 9 (51,412 points)
    Desktops
    Sep 5, 2013 8:48 PM in response to First_step

    I asked if you have an iCloud email account. If you do it will not end in magnus.com, It will end in one of the three endings I posted previously.

     

    So you don't have an iCloud email address, contact the email provider for help. (maybe Bluehost)

  • by AnnRT,

    AnnRT AnnRT Jan 4, 2014 4:05 PM in response to First_step
    Level 1 (50 points)
    Jan 4, 2014 4:05 PM in response to First_step

    Did you ever solve your problem?

     

    I just transfered my web hosting and e-mail to bluehost. I had some of the same problems you are having. I noticed you have your incoming server set to bluehost.

    Incoming mail server: (SSL) box610.bluehost.com (sever requires authentication which I already have done)

     

    If bluehost is your server this is what worked for me:

    Account Information

    Account type— POP

    Description—anything you want

    Email Address—in your case would be Jerry@magnus.com

    Full name—  first and last name

    Incoming server—mail.magnus.com

    User name—Jerry@magnus.com Notice it is the @ symbol not a +

    password— your password . Remember they are case sensitive

     

    Outgoing Mail server—select edit smpt server list from the drop down window

    select the + to add a server

    Account Information

    Description—may be left blank

    Server name—mail.magnus.com

    TSL Certificate—None

    Advanced

    Use default ports

    Check  Use SSL

    Authenticate—password

    Username—Jerry@magnus.com

    passowrd—your password

     

    Click ok

     

    In the accounts window

    Outgoing SMTP— select the server you just created.

    Check—use only this server

     

    Select the Advance tab next to the Mailbox Behaviors

    Check use SSL— it will be port 995

    Authenticate —use password

     

    Ann