doug141

Q: I have Macbook Pro OS 10.84, Epson C88+ Direct connect usb gets: Unable to find printer.  HELP!

Please?

PowerBook, Mac OS X (10.7.5)

Posted on Sep 5, 2013 7:00 AM

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Q: I have Macbook Pro OS 10.84, Epson C88+ Direct connect usb gets: Unable to find printer.  HELP!

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  • by sterling r,Solvedanswer

    sterling r sterling r Sep 7, 2013 9:55 AM in response to doug141
    Community Specialists
    Sep 7, 2013 9:55 AM in response to doug141

    Hello Doug141,

     

    Thank you for using Apple Support Communities!

    I would take a look at this article for assistants with troubleshooting the printer connectivity.

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    USB printers and Bonjour-enabled network printers

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Take care,

    Sterling

  • by doug141,Helpful

    doug141 doug141 Sep 7, 2013 10:41 AM in response to sterling r
    Level 1 (5 points)
    Apple Music
    Sep 7, 2013 10:41 AM in response to sterling r

    There were 3 printers and delete the wrong 2 printers worked! 

     

    T/Y,

    Doug