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Q: I have Macbook Pro OS 10.84, Epson C88+ Direct connect usb gets: Unable to find printer. HELP!
Please?
PowerBook, Mac OS X (10.7.5)
Posted on Sep 5, 2013 7:00 AM
by sterling r,Solvedanswer
Community Specialists
Hello Doug141,
Thank you for using Apple Support Communities!
I would take a look at this article for assistants with troubleshooting the printer connectivity.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
Take care,
Sterling
Posted on Sep 7, 2013 9:55 AM