I purchased an album it's says purchased but it won't download

I recently purchased an album however it shows purchased but it won't download

iPhone 4

Posted on Sep 5, 2013 9:34 AM

Reply
2 replies

Sep 7, 2013 12:19 PM in response to Tanisha young

Hello Tanisha


Check your previous purchase list within iTunes; if it shows downloaded then it is on the computer. If it shows a cloud icon, then click on it to start the download. Also search your computer to see if the files are there. If you are not able to resolve the issue then report it to iTunes.


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519


Where are my iTunes files located?

http://support.apple.com/kb/HT1391


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thanks for using Apple Support Communities.

Regards,


-Norm G.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I purchased an album it's says purchased but it won't download

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.