2 Replies Latest reply: Sep 9, 2013 5:06 PM by Bricky66
Bricky66 Level 1 Level 1 (0 points)

When my iPod screen turns off so does the sound through the headphones.  I tried updates, different headphones, reboots.

Any suggestions??

I was offered  6th generation for my 1st generation recalled nano, I regret switching now as my 1st generation was still going strong.

iPod nano (6th generation)
  • jeremy_v Community Specialists Community Specialists (3,310 points)

    Hi Bricky66,


    Thanks for visiting Apple Support Communities.


    It sounds like you're experiencing some unusual behavior with your iPod nano. I'd suggest some of the troubleshooting steps in this article:


    iPod troubleshooting basics and service FAQ


    The headphones don't work

    ...If the issue appears to be with the iPod, try resetting it. If that doesn't work, then restore iPod with the latest iPod software using iTunes...




  • Bricky66 Level 1 Level 1 (0 points)

    I have tried resetting the ipod, restoring the ipod.  The ipod works fine until the screen goes off, sound cuts out instantly.  I have no clue why it would do it except a power issue.  I enjoyed the ipod until it started doing this.

    Thanks for the suggestion.

    Any others before i inquiry about taking it in for service, and does anyone know how much to fix an ipod nano 6th generation.