when I try to open my mail in apple mail 6.5 clicking on the mail icon ( that looks like a postage stemp) will result in nothing happens.I can get my mail in Chrome but not in Safari.It has been working until very recently but all of a sudden it just quit.I have tried various things to get it back,but nothing seams to help.Any help I thank for
imac 24-inch, Mac OS X (10.6.2)
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.
I really appreciate your help,but not experienced enough to be able to follow your instructions
If I just go back to a previous date in Time Machine before this problem started to happen would it not correct the problem?
Thanks
the little light under the mail icon is lit all the time,does it mean that the mail did not quit? Can Mail be force quit?
Force quit - command - option/alt - esc
How to create a new user account.
This has worked for me!
Which one worked? Is the Mail problem solved?
Yes,the Mail problem is solved.I force quit the Mail and the little light under the icon was out restarted mail and it came on and it is working now.Thanks for the suggestions
You are welcome. Glad it is fixed.
Apple mail 6.5(1508)Click on mail icon will not open mail in safari
