1 Reply Latest reply: Sep 7, 2013 2:13 PM by sheila_m.
Fernando Sor Level 1 (0 points)

I called a 'help' line, who tried to sell me a warranty program before fixing the problem. I want to do it myself, if possible.

My computer and printer stopped communicating. They did work for about three months. I downloaded new software from Canon, which installed, but I get stopped in the adding printer process at the last step: when I press 'Add' the screen disappears and I'm back to the first screen you get from

'Print and Fax' in system preferences. I've used 'repair' in Disk Utility but no luck. Where do I go from here? The shop?

MacBook Air, Mac OS X (10.6.8), CanonLBP 6000 Printer
  • sheila_m. Community Specialists

    Hello Fernando,


    It sounds like you are not able to print from your Macbook Air.  I found an article with steps you can take to troubleshoot printer issues on a Mac:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.


    You can find the full article here:

    Troubleshooting printer issues in OS X



    Thank you for using Apple Support Communities.



    Sheila M.