My grandson misplaced his iPod Touch in April. He just found it, but does not remember the password. I reached out to Apple support.For a one time support why do I have to pay?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions

1. iOS- Forgotten passcode or device disabled after entering wrong passcode

2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

3. Restoring iPod touch after forgotten passcode

4. What to Do If You've Forgotten Your iPhone's Passcode

5. iOS- Understanding passcodes

6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

Forgotten Restrictions Passcode Help

You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

Also, see iTunes- Restoring iOS software.

Because you only get 90 days free support with the iPod. If you buy AppleCare you can extend it, and the warranty, to two years.

If you still have the computer the Touch was syncing with just connect the iPod and in iTunes Restore the Touch from backup.