Kernel Panic - Garageband, Google Chrome

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Kernel Panic - Garageband, Google Chrome

Hey, need some help here. I have a 2011 MacBook Pro with OS X 10.6.8. I recently updated Google Chrome (the only recent change/update on my computer) and my system now freezes when I try to use Google Chrome (screen changes to crazy colored lines and freezes along with peripherals, keyboard, and such). I read about some problems that Chrome has caused with Apple drivers causing the system to freeze, but haven't found any solution to my problem. I've been using Safari as a backup browser, but I'd like to be able to use Chrome again. Also, I opened up Garageband yesterday and the same thing happened. Any ideas? I'm hoping this isn't a hardware issue. Just an FYI, I'm not super technical (which is probably why I bought a Mac in the first place), so hoping you guys/girls who are way smarter than me have some answers. I would really appreciate any help I can get! Thanks in advance!

Mac Pro, Mac OS X (10.6.8)

Posted on Sep 6, 2013 2:36 AM

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Answer 1

pennbank

Level 4

1,688 points

Sep 6, 2013 3:47 AM in response to Lazentaters

Take a look at this thread

https://discussions.apple.com/thread/4961912?answerId=22022697022#22022697022

although this thread for 2012 Macbooks

https://discussions.apple.com/thread/4042029?answerId=18767808022#18767808022

See More like this to the right of the forums.

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Answer 2

nbar

Level 5

7,037 points

Sep 6, 2013 3:53 AM in response to Lazentaters

Can you post the log file of the Kernel Panic?

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Answer 3

Lazentaters Author

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Sep 6, 2013 3:57 AM in response to nbar

Sorry to be an idiot, but how do I check the log file of the Kernel Panic?

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Answer 4

nbar

Level 5

7,037 points

Sep 6, 2013 4:28 AM in response to Lazentaters

No, I should have been specific.

If a kernel panic occurs, information is added to a log file in the folder /Library/Logs/DiagnosticReports

This can be accessed via your Console Application.

Mac OS X: How to log a kernel panic

OS X: About kernel panics - Apple - Support

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Answer 5

Lazentaters Author

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Sep 6, 2013 4:33 AM in response to nbar

the /Library/Logs/DiagnosticReports folder is empty. Maybe not a kernel panic? I used the term after searching the symptoms of what my computer has been experiencing and it seemed to be the best fit.

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Answer 6

nbar

Level 5

7,037 points

Sep 6, 2013 4:39 AM in response to Lazentaters

Okay. Open Console. Is there anything listed:

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Answer 7

nbar

Level 5

7,037 points

Sep 6, 2013 4:42 AM in response to Lazentaters

If not...

Based on your symptoms (rereading the OP), open Chrome. Mark the exact time you do so. Let the issue recreate itself. Exit the application. In the console, look under system.log and post the output from the time when this occurred.

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Answer 8

Lazentaters Author

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Sep 6, 2013 4:53 AM in response to nbar

Here is a screenshot. Also, when the "kernel panic" occurs, the whole system freezes and I have to power off and reboot, so I can't exit the application and check the log, unless it keeps it and I can check after reboot. Anyway, does the screen shot tell you anything?

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Answer 9

nbar

Level 5

7,037 points

Sep 6, 2013 5:12 AM in response to Lazentaters

No, doesn't really help. This is not a kernel panic, however.

1) Open "activity monitor". Go to the 'memory tab' > see "Page Outs" and "Swap Used."

2) From the Apple Logo in Finder's menu bar > About this Mac > More info.. > Storage > "" GB free out of "" GB

Post these in your reply (as text).

3) Recreate the issue. The log is kept after reboot. Post the system log from when it occurs.

Do these in order, because 1 won't provide much helpful information after rebooting.

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Answer 10

Sep 6, 2013 5:21 AM in response to Lazentaters

Have you checked the startup disk lately?

Launch Disk Utility located in HD > Applications > Utilities

Select the startup disk on the left then select the First Aid tab.

Click Verify Disk (not Verify Disk Permisions)

If repairs are necessary, boot from your install disc.

Mac OS X v10.6 Snow Leopard: How to Erase and Install

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Answer 11

nbar

Level 5

7,037 points

Sep 6, 2013 5:36 AM in response to Carolyn Samit

Yes, good point. Does safe mode only verify disk permissions at boot? I'm forgetting now.

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Answer 12

Lazentaters Author

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Sep 6, 2013 5:54 AM in response to Carolyn Samit

Everything checked out OK with the Verify Disk. Will try nbar's suggestion next.

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Answer 13

Lazentaters Author

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Sep 6, 2013 12:34 PM in response to nbar

Ok, for some reason it took about 6 hours of using Chrome and Garageband to get the same error (system freeze). Here are the results:

1) "Page Outs" and "Swap Used" both read 0 bytes

2) 15.24 GB free out of 499.76

3) The bolded/underlined line is the time right before the error occurred

Sep 6 21:24:33 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper): Throttling respawn: Will start in 10 seconds

Sep 6 21:24:43 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper[4030]): posix_spawn("/Users/mattlazenby/Library/Application Support/Spotify/SpotifyWebHelper", ...): No such file or directory

Sep 6 21:24:43 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper[4030]): Exited with exit code: 1

Sep 6 21:24:43 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper): Throttling respawn: Will start in 10 seconds

Sep 6 21:24:53 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper[4031]): posix_spawn("/Users/mattlazenby/Library/Application Support/Spotify/SpotifyWebHelper", ...): No such file or directory

Sep 6 21:24:53 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper[4031]): Exited with exit code: 1

Sep 6 21:24:53 Matt-Lazenbys-MacBook-Pro com.apple.launchd.peruser.501[98] (com.spotify.webhelper): Throttling respawn: Will start in 10 seconds

Sep 6 21:25:40 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***

Sep 6 21:25:47 localhost DirectoryService[15]: Improper shutdown detected

Sep 6 21:25:54 localhost bootlog[40]: BOOT_TIME: 1378495534 0

Sep 6 21:25:54 localhost fseventsd[33]: event logs in /.fseventsd out of sync with volume. destroying old logs. (28986 20 29046)

Sep 6 21:25:54 localhost fseventsd[33]: log dir: /.fseventsd getting new uuid: B51908A2-578E-4DA8-BFEF-F116D48129B0

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Answer 14

nbar

Level 5

7,037 points

Sep 6, 2013 4:41 PM in response to Lazentaters

2) 15.24 GB free out of 499.76

You need to free up disk space. You should have at least 10% of your total HDD space free at all times. This will definitely help the slow performance issue.

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Answer 15

Lazentaters Author

Level 1

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Sep 9, 2013 2:05 AM in response to nbar

Thanks for the tip and all the help you guys have given me so far! I cleared up some disk space and my computer seems to be running a bit faster. I still have the original problem with the crashing/freezing. Also, I was opened Photoshop CS5 yesterday and the same crash happened. So when I open and use Chrome, Garageband, and Photoshop CS5, usually after a few minutes, the system freezes and the screen shifts to the left about 3/4 of the way (so the left part of the screen appears on the right side of the display) and sometimes the display is distorted with horizontal lines. Still able to move the cursor with the touchpad, but can't click on anything, keyboard lights still function, but keys don't do anything. The only option is to shut the computer down and restart. I'm a photographer, so I REALLY need to be able to use Photoshop. Any more ideas?

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