Your Computer Restarted Because of a Problem -- What Problem?

Question

My computer has "restarted because of a problem" twice today. It is a MacBook Pro, with a 2.9 GHzIntel Core i7, running on version 10.8.4. According to Consule:Fri Sep  6 07:58:16 2013panic(cpu 0 caller 0xffffff8002eb8ec9): "Double fault at 0xffffff8002e62634, registers:
" "CR0: 0x000000008001003b, CR2: 0xffffff80e4da7f08, CR3: 0x0000000123fd3030, CR4: 0x00000000001606e0
" "RAX: 0x0000000000000002, RBX: 0xffffff80167c15e0, RCX: 0x0000000000000000, RDX: 0x0000000000000003
" "RSP: 0xffffff80e4da7f10, RBP: 0xffffff80e4da8090, RSI: 0xffffff8064da8000, RDI: 0xffffff800560be80
" "R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000000010046, R11: 0xffffff8003298460
" "R12: 0x0000000000000005, R13: 0xffffff8002eb85e9, R14: 0xffffff80e4da8290, R15: 0xffffff800560be80
" "RFL: 0x0000000000010082, RIP: 0xffffff8002e62634, CS:  0x0000000000000008, SS:  0x0000000000000010
" "Error code: 0x0000000000000000
"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280Backtrace (CPU 0), Frame : Return Address0xffffff8002d0bd20 : 0xffffff8002e1d626 0xffffff8002d0bd90 : 0xffffff8002eb8ec9 0xffffff8002d0bf00 : 0xffffff8002ecea6f 0xffffff80e4da8090 : 0xffffff8002eb8259 0xffffff80e4da8260 : 0xffffff8002ece17d 0xffffff80e4da8280 : 0xffffff8002eb85e9 0xffffff80e4da8540 : 0xffffff8002ece17d 0xffffff80e4da8560 : 0xffffff8002eb85e9 0xffffff80e4da8820 : 0xffffff8002ece17d 0xffffff80e4da8840 : 0xffffff8002eb85e9 0xffffff80e4da8b00 : 0xffffff8002ece17d 0xffffff80e4da8b20 : 0xffffff8002eb85e9 0xffffff80e4da8de0 : 0xffffff8002ece17d 0xffffff80e4da8e00 : 0xffffff8002eb85e9 0xffffff80e4da90c0 : 0xffffff8002ece17d 0xffffff80e4da90e0 : 0xffffff8002eb85e9 0xffffff80e4da93a0 : 0xffffff8002ece17d 0xffffff80e4da93c0 : 0xffffff8002eb85e9 0xffffff80e4da9680 : 0xffffff8002ece17d 0xffffff80e4da96a0 : 0xffffff8002eb85e9 0xffffff80e4da9960 : 0xffffff8002ece17d 0xffffff80e4da9980 : 0xffffff8002eb85e9 0xffffff80e4da9c40 : 0xffffff8002ece17d 0xffffff80e4da9c60 : 0xffffff8002eb85e9 0xffffff80e4da9f20 : 0xffffff8002ece17d 0xffffff80e4da9f40 : 0xffffff8002eb85e9 0xffffff80e4daa200 : 0xffffff8002ece17d 0xffffff80e4daa220 : 0xffffff8002eb85e9 0xffffff80e4daa4e0 : 0xffffff8002ece17d 0xffffff80e4daa500 : 0xffffff8002eb85e9 0xffffff80e4daa7c0 : 0xffffff8002ece17d 0xffffff80e4daa7e0 : 0xffffff8002eb85e9 0xffffff80e4daaaa0 : 0xffffff8002ece17d 0xffffff80e4daaac0 : 0xffffff8002eb85e9 0xffffff80e4daad80 : 0xffffff8002ece17d 0xffffff80e4daada0 : 0xffffff8002eb85e9 0xffffff80e4dab060 : 0xffffff8002ece17d 0xffffff80e4dab080 : 0xffffff8002eb85e9 0xffffff80e4dab340 : 0xffffff8002ece17d 0xffffff80e4dab360 : 0xffffff8002eb85e9 0xffffff80e4dab620 : 0xffffff8002ece17d 0xffffff80e4dab640 : 0xffffff8002eb85e9 0xffffff80e4dab900 : 0xffffff8002ece17d 0xffffff80e4dab920 : 0xffffff8002eb85e9 0xffffff80e4dabbe0 : 0xffffff8002ece17d 0xffffff80e4dabc00 : 0xffffff8002eb85e9 0xffffff80e4dabec0 : 0xffffff8002ece17d 0xffffff80e4dabee0 : 0xffffff8002ece358 0xffffff80f2663db0 : 0xffffff8002e2f34d 0xffffff80f2663df0 : 0xffffff8002e2de01 0xffffff80f2663e50 : 0xffffff8002e2db73 0xffffff80f2663e90 : 0xffffff80031b5aec 0xffffff80f2663f50 : 0xffffff80031e16aa 0xffffff80f2663fb0 : 0xffffff8002ece9c3 BSD process name corresponding to current thread: PluginProcessMac OS version:12E55Kernel version:Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64Kernel UUID: [deleted]Kernel slide:  [deleted]   Kernel text base: [deleted]System model name: MacBookPro9,2 (Mac-[deleted])---Also:Fri Sep  6 10:58:34 2013panic(cpu 2 caller 0xffffff802c2b8ec9): "Double fault at 0xffffff802c2b7ebf, registers:
" "CR0: 0x000000008001003b, CR2: 0xffffff8157aeff08, CR3: 0x0000000051df803f, CR4: 0x00000000001606e0
" "RAX: 0xffffff8157af0104, RBX: 0x0000000000000002, RCX: 0xffffff804001fe30, RDX: 0xffffff802c2cdfc0
" "RSP: 0xffffff8157aeff10, RBP: 0xffffff8157af00d0, RSI: 0xffffff8157af00e0, RDI: 0xffffff8157af0100
" "R8:  0x0000000000000002, R9:  0x0000000000000008, R10: 0x0000000000010046, R11: 0xffffff802c698460
" "R12: 0x0000000000010046, R13: 0xffffff802c2b85e9, R14: 0xffffff8157af0100, R15: 0x000000000000000e
" "RFL: 0x0000000000010002, RIP: 0xffffff802c2b7ebf, CS:  0x0000000000000008, SS:  0x0000000000000010
" "Error code: 0x0000000000000000
"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280Backtrace (CPU 2), Frame : Return Address0xffffff81142c5ec0 : 0xffffff802c21d626 0xffffff81142c5f30 : 0xffffff802c2b8ec9 0xffffff81142c60a0 : 0xffffff802c2cea6f 0xffffff8157af00d0 : 0xffffff802c2ce17d 0xffffff8157af00f0 : 0xffffff802c2b85e9 0xffffff8157af03b0 : 0xffffff802c2ce17d 0xffffff8157af03d0 : 0xffffff802c2b85e9 0xffffff8157af0690 : 0xffffff802c2ce17d 0xffffff8157af06b0 : 0xffffff802c2b85e9 0xffffff8157af0970 : 0xffffff802c2ce17d 0xffffff8157af0990 : 0xffffff802c2b85e9 0xffffff8157af0c50 : 0xffffff802c2ce17d 0xffffff8157af0c70 : 0xffffff802c2b85e9 0xffffff8157af0f30 : 0xffffff802c2ce17d 0xffffff8157af0f50 : 0xffffff802c2b85e9 0xffffff8157af1210 : 0xffffff802c2ce17d 0xffffff8157af1230 : 0xffffff802c2b85e9 0xffffff8157af14f0 : 0xffffff802c2ce17d 0xffffff8157af1510 : 0xffffff802c2b85e9 0xffffff8157af17d0 : 0xffffff802c2ce17d 0xffffff8157af17f0 : 0xffffff802c2b85e9 0xffffff8157af1ab0 : 0xffffff802c2ce17d 0xffffff8157af1ad0 : 0xffffff802c2b85e9 0xffffff8157af1d90 : 0xffffff802c2ce17d 0xffffff8157af1db0 : 0xffffff802c2b85e9 0xffffff8157af2070 : 0xffffff802c2ce17d 0xffffff8157af2090 : 0xffffff802c2b85e9 0xffffff8157af2350 : 0xffffff802c2ce17d 0xffffff8157af2370 : 0xffffff802c2b85e9 0xffffff8157af2630 : 0xffffff802c2ce17d 0xffffff8157af2650 : 0xffffff802c2b85e9 0xffffff8157af2910 : 0xffffff802c2ce17d 0xffffff8157af2930 : 0xffffff802c2b85e9 0xffffff8157af2bf0 : 0xffffff802c2ce17d 0xffffff8157af2c10 : 0xffffff802c2b85e9 0xffffff8157af2ed0 : 0xffffff802c2ce17d 0xffffff8157af2ef0 : 0xffffff802c2b85e9 0xffffff8157af31b0 : 0xffffff802c2ce17d 0xffffff8157af31d0 : 0xffffff802c2b85e9 0xffffff8157af3490 : 0xffffff802c2ce17d 0xffffff8157af34b0 : 0xffffff802c2b85e9 0xffffff8157af3770 : 0xffffff802c2ce17d 0xffffff8157af3790 : 0xffffff802c2b85e9 0xffffff8157af3a50 : 0xffffff802c2ce17d 0xffffff8157af3a70 : 0xffffff802c2b85e9 0xffffff8157af3d30 : 0xffffff802c2ce17d 0xffffff8157af3d50 : 0xffffff802c215032 0xffffff8157af3e80 : 0xffffff802c2118af 0xffffff8157af3ef0 : 0xffffff802c212233 0xffffff8157af3f20 : 0xffffff802c2192b2 0xffffff8157af3f90 : 0xffffff802c219551 0xffffff8157af3fb0 : 0xffffff802c2b3137 BSD process name corresponding to current thread: launchdMac OS version:12E55Kernel version:Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64Kernel UUID: [deleted]Kernel slide:     [deleted]Kernel text base: [deleted]System model name: MacBookPro9,2 (Mac-[deleted])System uptime in nanoseconds: 10796856553736last loaded kext at 274845299924: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fadeca000, size 65536)last unloaded kext at 335617385600: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fadeca000, size 57344)loaded kexts:com.apple.nke.pppoe          1.8com.apple.filesystems.udf          2.3com.apple.driver.AudioAUUC          1.60com.apple.driver.X86PlatformShim          1.0.0com.apple.driver.AGPM          100.12.87com.apple.filesystems.autofs          3.0com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleHDA          2.3.7fc4com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.driver.AppleLPC          1.6.0com.apple.driver.AppleUpstreamUserClient          3.5.10com.apple.driver.AppleSMCPDRC          1.0.0com.apple.driver.AppleBacklight          170.2.5com.apple.driver.AppleMCCSControl          1.1.11com.apple.driver.AppleSMCLMU          2.0.3d0com.apple.driver.AppleMikeyDriver          2.3.7fc4com.apple.driver.AppleIntelHD4000Graphics          8.1.2com.apple.driver.AppleIntelFramebufferCapri          8.1.2com.apple.iokit.IOBluetoothSerialManager          4.1.4f2com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.ApplePolicyControl          3.4.5com.apple.driver.SMCMotionSensor          3.0.3d1com.apple.driver.AppleUSBTCButtons          237.1com.apple.driver.AppleUSBTCKeyboard          237.1com.apple.driver.AppleIRController          320.15com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          34com.apple.iokit.SCSITaskUserClient          3.5.5com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.3.1com.apple.driver.AppleUSBHub          5.5.5com.apple.driver.AppleFWOHCI          4.9.6com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4com.apple.driver.AppleSDXC          1.4.2com.apple.driver.AirPort.Brcm4331          615.20.17com.apple.driver.AppleAHCIPort          2.5.2com.apple.driver.AppleUSBXHCI          5.6.0com.apple.driver.AppleUSBEHCI          5.5.0com.apple.driver.AppleEFINVRAM          1.7com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleACPIButtons          1.7com.apple.driver.AppleRTC          1.5com.apple.driver.AppleHPET          1.8com.apple.driver.AppleSMBIOS          1.9com.apple.driver.AppleACPIEC          1.7com.apple.driver.AppleAPIC          1.6com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0com.apple.nke.applicationfirewall          4.0.39com.apple.security.quarantine          2.1com.apple.driver.AppleIntelCPUPowerManagement          196.0.0com.apple.nke.ppp          1.8com.apple.kext.triggers          1.0com.apple.driver.DspFuncLib          2.3.7fc4com.apple.iokit.IOAudioFamily          1.8.9fc11com.apple.kext.OSvKernDSPLib          1.6com.apple.iokit.IOSurface          86.0.4com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2com.apple.driver.AppleHDAController          2.3.7fc4com.apple.iokit.IOHDAFamily          2.3.7fc4com.apple.driver.X86PlatformPlugin          1.0.0com.apple.driver.IOPlatformPluginFamily          5.3.0d51com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.IOFireWireIP          2.2.5com.apple.driver.AppleSMBusController          1.0.11d0com.apple.driver.AppleSMBusPCI          1.0.11d0com.apple.iokit.IOAcceleratorFamily          74.5.1com.apple.iokit.IOSerialFamily          10.0.6com.apple.iokit.IOBluetoothFamily          4.1.4f2com.apple.driver.AppleGraphicsControl          3.4.5com.apple.iokit.IONDRVSupport          2.3.7com.apple.iokit.IOGraphicsFamily          2.3.7com.apple.driver.AppleSMC          3.1.4d2com.apple.driver.AppleUSBMultitouch          237.3com.apple.driver.AppleThunderboltDPInAdapter          1.8.9com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6com.apple.iokit.IOUSBHIDDriver          5.2.5com.apple.driver.AppleUSBMergeNub          5.5.5com.apple.driver.AppleUSBComposite          5.2.5com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5com.apple.iokit.IOBDStorageFamily          1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily          1.7.1com.apple.iokit.IOAHCISerialATAPI          2.5.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5com.apple.driver.AppleThunderboltNHI          1.7.8com.apple.iokit.IOThunderboltFamily          2.4.0com.apple.iokit.IOFireWireFamily          4.5.5com.apple.iokit.IOUSBUserClient          5.5.5com.apple.iokit.IOEthernetAVBController          1.0.2b1com.apple.iokit.IO80211Family          530.4com.apple.iokit.IONetworkingFamily          3.0com.apple.iokit.IOAHCIFamily          2.3.1com.apple.iokit.IOUSBFamily          5.6.0com.apple.driver.AppleEFIRuntime          1.7com.apple.iokit.IOHIDFamily          1.8.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          220.3com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          345com.apple.iokit.IOStorageFamily          1.8com.apple.driver.AppleKeyStore          28.21com.apple.driver.AppleACPIPlatform          1.7com.apple.iokit.IOPCIFamily          2.7.3com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0

BDAqua · Answer

Hi, mostly suspect are non Apple kexts &amp; USB Drives...One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications&gt;Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...PS. Safe boot may stay on the gray radian for a long time, let it go, it&#x27;s trying to repair the Hard DriveReboot, test again.If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences&gt;Accounts (Users &amp; Groups in later OSX versions)&gt;Login Items window to see if it or something relevant is listed.Check the System Preferences&gt;Other Row, for 3rd party Pref Panes.Also look in these if they exist, some are invisible.../private/var/run/StartupItems/Library/StartupItems/System/Library/StartupItems/System/Library/LaunchDaemons/Library/LaunchDaemons

airraid81 · Answer

When I looked at startup items, I found uHD-Agent.When I Googled uHD-Agent, I found it is related to BlueStacks Android simulator.Is BlueStacks causing problems? Is it not a safe app?

Linc Davis · Answer

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:A stale or corrupt kernel cacheA damaged OS X installationA fault in a peripheral device, if anyCorrupt non-volatile memory (NVRAM)An internal hardware fault (including incompatible memory)An obscure bug in OS XYou may already have ruled out some of these.    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn&#x27;t solved by reinstalling in place, without erasing.Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.If your model has user-replaceable memory, and you&#x27;ve upgraded the memory modules, reinstall the original memory and see whether there&#x27;s any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model.The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can&#x27;t be depended on. Run the extended version of the test.In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.   Connecting more than one display is another reported trigger for OS X bugs.   If your system is not fully up to date, running Software Update might get you a bug fix.In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn&#x27;t much point in doing this unless you can reproduce the panic, or if you can&#x27;t, it happens often enough that it&#x27;s likely to be repeated at the store. Otherwise you may be told that nothing is wrong.Print the first page of the panic report and bring it with you.Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.Keeping your confidential data secure during hardware repair*An SSD doesn&#x27;t need to be zeroed.