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Your Computer Restarted Because of a Problem -- What Problem?

394 Views 3 Replies Latest reply: Sep 6, 2013 1:38 PM by Linc Davis RSS
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Sep 5, 2013 10:01 PM

My computer has "restarted because of a problem" twice today. It is a MacBook Pro, with a 2.9 GHzIntel Core i7, running on version 10.8.4. According to Consule:

 

Fri Sep  6 07:58:16 2013

panic(cpu 0 caller 0xffffff8002eb8ec9): "Double fault at 0xffffff8002e62634, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff80e4da7f08, CR3: 0x0000000123fd3030, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000002, RBX: 0xffffff80167c15e0, RCX: 0x0000000000000000, RDX: 0x0000000000000003\n" "RSP: 0xffffff80e4da7f10, RBP: 0xffffff80e4da8090, RSI: 0xffffff8064da8000, RDI: 0xffffff800560be80\n" "R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000000010046, R11: 0xffffff8003298460\n" "R12: 0x0000000000000005, R13: 0xffffff8002eb85e9, R14: 0xffffff80e4da8290, R15: 0xffffff800560be80\n" "RFL: 0x0000000000010082, RIP: 0xffffff8002e62634, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280

Backtrace (CPU 0), Frame : Return Address

0xffffff8002d0bd20 : 0xffffff8002e1d626

0xffffff8002d0bd90 : 0xffffff8002eb8ec9

0xffffff8002d0bf00 : 0xffffff8002ecea6f

0xffffff80e4da8090 : 0xffffff8002eb8259

0xffffff80e4da8260 : 0xffffff8002ece17d

0xffffff80e4da8280 : 0xffffff8002eb85e9

0xffffff80e4da8540 : 0xffffff8002ece17d

0xffffff80e4da8560 : 0xffffff8002eb85e9

0xffffff80e4da8820 : 0xffffff8002ece17d

0xffffff80e4da8840 : 0xffffff8002eb85e9

0xffffff80e4da8b00 : 0xffffff8002ece17d

0xffffff80e4da8b20 : 0xffffff8002eb85e9

0xffffff80e4da8de0 : 0xffffff8002ece17d

0xffffff80e4da8e00 : 0xffffff8002eb85e9

0xffffff80e4da90c0 : 0xffffff8002ece17d

0xffffff80e4da90e0 : 0xffffff8002eb85e9

0xffffff80e4da93a0 : 0xffffff8002ece17d

0xffffff80e4da93c0 : 0xffffff8002eb85e9

0xffffff80e4da9680 : 0xffffff8002ece17d

0xffffff80e4da96a0 : 0xffffff8002eb85e9

0xffffff80e4da9960 : 0xffffff8002ece17d

0xffffff80e4da9980 : 0xffffff8002eb85e9

0xffffff80e4da9c40 : 0xffffff8002ece17d

0xffffff80e4da9c60 : 0xffffff8002eb85e9

0xffffff80e4da9f20 : 0xffffff8002ece17d

0xffffff80e4da9f40 : 0xffffff8002eb85e9

0xffffff80e4daa200 : 0xffffff8002ece17d

0xffffff80e4daa220 : 0xffffff8002eb85e9

0xffffff80e4daa4e0 : 0xffffff8002ece17d

0xffffff80e4daa500 : 0xffffff8002eb85e9

0xffffff80e4daa7c0 : 0xffffff8002ece17d

0xffffff80e4daa7e0 : 0xffffff8002eb85e9

0xffffff80e4daaaa0 : 0xffffff8002ece17d

0xffffff80e4daaac0 : 0xffffff8002eb85e9

0xffffff80e4daad80 : 0xffffff8002ece17d

0xffffff80e4daada0 : 0xffffff8002eb85e9

0xffffff80e4dab060 : 0xffffff8002ece17d

0xffffff80e4dab080 : 0xffffff8002eb85e9

0xffffff80e4dab340 : 0xffffff8002ece17d

0xffffff80e4dab360 : 0xffffff8002eb85e9

0xffffff80e4dab620 : 0xffffff8002ece17d

0xffffff80e4dab640 : 0xffffff8002eb85e9

0xffffff80e4dab900 : 0xffffff8002ece17d

0xffffff80e4dab920 : 0xffffff8002eb85e9

0xffffff80e4dabbe0 : 0xffffff8002ece17d

0xffffff80e4dabc00 : 0xffffff8002eb85e9

0xffffff80e4dabec0 : 0xffffff8002ece17d

0xffffff80e4dabee0 : 0xffffff8002ece358

0xffffff80f2663db0 : 0xffffff8002e2f34d

0xffffff80f2663df0 : 0xffffff8002e2de01

0xffffff80f2663e50 : 0xffffff8002e2db73

0xffffff80f2663e90 : 0xffffff80031b5aec

0xffffff80f2663f50 : 0xffffff80031e16aa

0xffffff80f2663fb0 : 0xffffff8002ece9c3

 

 

BSD process name corresponding to current thread: PluginProcess

 

 

Mac OS version:

12E55

 

 

Kernel version:

Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: [deleted]

Kernel slide:  [deleted]  

Kernel text base: [deleted]

System model name: MacBookPro9,2 (Mac-[deleted])

 

---

 

Also:

 

Fri Sep  6 10:58:34 2013

panic(cpu 2 caller 0xffffff802c2b8ec9): "Double fault at 0xffffff802c2b7ebf, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff8157aeff08, CR3: 0x0000000051df803f, CR4: 0x00000000001606e0\n" "RAX: 0xffffff8157af0104, RBX: 0x0000000000000002, RCX: 0xffffff804001fe30, RDX: 0xffffff802c2cdfc0\n" "RSP: 0xffffff8157aeff10, RBP: 0xffffff8157af00d0, RSI: 0xffffff8157af00e0, RDI: 0xffffff8157af0100\n" "R8:  0x0000000000000002, R9:  0x0000000000000008, R10: 0x0000000000010046, R11: 0xffffff802c698460\n" "R12: 0x0000000000010046, R13: 0xffffff802c2b85e9, R14: 0xffffff8157af0100, R15: 0x000000000000000e\n" "RFL: 0x0000000000010002, RIP: 0xffffff802c2b7ebf, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280

Backtrace (CPU 2), Frame : Return Address

0xffffff81142c5ec0 : 0xffffff802c21d626

0xffffff81142c5f30 : 0xffffff802c2b8ec9

0xffffff81142c60a0 : 0xffffff802c2cea6f

0xffffff8157af00d0 : 0xffffff802c2ce17d

0xffffff8157af00f0 : 0xffffff802c2b85e9

0xffffff8157af03b0 : 0xffffff802c2ce17d

0xffffff8157af03d0 : 0xffffff802c2b85e9

0xffffff8157af0690 : 0xffffff802c2ce17d

0xffffff8157af06b0 : 0xffffff802c2b85e9

0xffffff8157af0970 : 0xffffff802c2ce17d

0xffffff8157af0990 : 0xffffff802c2b85e9

0xffffff8157af0c50 : 0xffffff802c2ce17d

0xffffff8157af0c70 : 0xffffff802c2b85e9

0xffffff8157af0f30 : 0xffffff802c2ce17d

0xffffff8157af0f50 : 0xffffff802c2b85e9

0xffffff8157af1210 : 0xffffff802c2ce17d

0xffffff8157af1230 : 0xffffff802c2b85e9

0xffffff8157af14f0 : 0xffffff802c2ce17d

0xffffff8157af1510 : 0xffffff802c2b85e9

0xffffff8157af17d0 : 0xffffff802c2ce17d

0xffffff8157af17f0 : 0xffffff802c2b85e9

0xffffff8157af1ab0 : 0xffffff802c2ce17d

0xffffff8157af1ad0 : 0xffffff802c2b85e9

0xffffff8157af1d90 : 0xffffff802c2ce17d

0xffffff8157af1db0 : 0xffffff802c2b85e9

0xffffff8157af2070 : 0xffffff802c2ce17d

0xffffff8157af2090 : 0xffffff802c2b85e9

0xffffff8157af2350 : 0xffffff802c2ce17d

0xffffff8157af2370 : 0xffffff802c2b85e9

0xffffff8157af2630 : 0xffffff802c2ce17d

0xffffff8157af2650 : 0xffffff802c2b85e9

0xffffff8157af2910 : 0xffffff802c2ce17d

0xffffff8157af2930 : 0xffffff802c2b85e9

0xffffff8157af2bf0 : 0xffffff802c2ce17d

0xffffff8157af2c10 : 0xffffff802c2b85e9

0xffffff8157af2ed0 : 0xffffff802c2ce17d

0xffffff8157af2ef0 : 0xffffff802c2b85e9

0xffffff8157af31b0 : 0xffffff802c2ce17d

0xffffff8157af31d0 : 0xffffff802c2b85e9

0xffffff8157af3490 : 0xffffff802c2ce17d

0xffffff8157af34b0 : 0xffffff802c2b85e9

0xffffff8157af3770 : 0xffffff802c2ce17d

0xffffff8157af3790 : 0xffffff802c2b85e9

0xffffff8157af3a50 : 0xffffff802c2ce17d

0xffffff8157af3a70 : 0xffffff802c2b85e9

0xffffff8157af3d30 : 0xffffff802c2ce17d

0xffffff8157af3d50 : 0xffffff802c215032

0xffffff8157af3e80 : 0xffffff802c2118af

0xffffff8157af3ef0 : 0xffffff802c212233

0xffffff8157af3f20 : 0xffffff802c2192b2

0xffffff8157af3f90 : 0xffffff802c219551

0xffffff8157af3fb0 : 0xffffff802c2b3137

 

 

BSD process name corresponding to current thread: launchd

 

 

Mac OS version:

12E55

 

 

Kernel version:

Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: [deleted]

Kernel slide:     [deleted]

Kernel text base: [deleted]

System model name: MacBookPro9,2 (Mac-[deleted])

 

 

System uptime in nanoseconds: 10796856553736

last loaded kext at 274845299924: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fadeca000, size 65536)

last unloaded kext at 335617385600: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7fadeca000, size 57344)

loaded kexts:

com.apple.nke.pppoe          1.8

com.apple.filesystems.udf          2.3

com.apple.driver.AudioAUUC          1.60

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AGPM          100.12.87

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.7fc4

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleBacklight          170.2.5

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.driver.AppleMikeyDriver          2.3.7fc4

com.apple.driver.AppleIntelHD4000Graphics          8.1.2

com.apple.driver.AppleIntelFramebufferCapri          8.1.2

com.apple.iokit.IOBluetoothSerialManager          4.1.4f2

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.4.5

com.apple.driver.SMCMotionSensor          3.0.3d1

com.apple.driver.AppleUSBTCButtons          237.1

com.apple.driver.AppleUSBTCKeyboard          237.1

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.5

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.3.1

com.apple.driver.AppleUSBHub          5.5.5

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4

com.apple.driver.AppleSDXC          1.4.2

com.apple.driver.AirPort.Brcm4331          615.20.17

com.apple.driver.AppleAHCIPort          2.5.2

com.apple.driver.AppleUSBXHCI          5.6.0

com.apple.driver.AppleUSBEHCI          5.5.0

com.apple.driver.AppleEFINVRAM          1.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.7

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2.1

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.nke.ppp          1.8

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.3.7fc4

com.apple.iokit.IOAudioFamily          1.8.9fc11

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.IOSurface          86.0.4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2

com.apple.driver.AppleHDAController          2.3.7fc4

com.apple.iokit.IOHDAFamily          2.3.7fc4

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.3.0d51

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleSMBusController          1.0.11d0

com.apple.driver.AppleSMBusPCI          1.0.11d0

com.apple.iokit.IOAcceleratorFamily          74.5.1

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.iokit.IOBluetoothFamily          4.1.4f2

com.apple.driver.AppleGraphicsControl          3.4.5

com.apple.iokit.IONDRVSupport          2.3.7

com.apple.iokit.IOGraphicsFamily          2.3.7

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.AppleUSBMultitouch          237.3

com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleUSBMergeNub          5.5.5

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

com.apple.driver.AppleThunderboltNHI          1.7.8

com.apple.iokit.IOThunderboltFamily          2.4.0

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBUserClient          5.5.5

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IO80211Family          530.4

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.3.1

com.apple.iokit.IOUSBFamily          5.6.0

com.apple.driver.AppleEFIRuntime          1.7

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          345

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

MacBook Pro, OS X Mountain Lion (10.8.4)
  • BDAqua Level 10 Level 10 (114,675 points)

    Hi, mostly suspect are non Apple kexts & USB Drives...

     

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

     

    /Library/StartupItems

     

    /System/Library/StartupItems

     

    /System/Library/LaunchDaemons

     

    /Library/LaunchDaemons

  • Linc Davis Level 10 Level 10 (107,445 points)

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    You may already have ruled out some of these.

       

    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model.

     

    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

      

    Connecting more than one display is another reported trigger for OS X bugs.

      

    If your system is not fully up to date, running Software Update might get you a bug fix.

     

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

     

    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.

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