13 Replies Latest reply: Sep 6, 2013 3:07 AM by wjosten
wendyfitz Level 1 (0 points)

i have sold my old iphone 4, how do i remove it from my devices in itunes as i am coming close to the maximum of 5 devices on my itunes account on my laptop

  • wjosten Level 10 (94,210 points)

    You don't authorize/de-authorize devices(your phone is a device), only computers, thus there is nothing to remove.

  • wendyfitz Level 1 (0 points)

    i am not trying to authorise/deauthorise the device. I am wanting to delete the iphone 4 from still showing in my devices as i have now upgraded to the iphone 5.

    To clarify, I was told in the Apple store I can have a maximum of 5 devices on one itunes account on one pc, i.e 3 iphones and 2 ipads, is this correct?

  • wjosten Level 10 (94,210 points)

    wendyfitz wrote:

    I was told in the Apple store I can have a maximum of 5 devices on one itunes account on one pc, i.e 3 iphones and 2 ipads, is this correct?

    No.

     

    There is no setting in iTunes to "remove" any device. Fact is, if you don't turn automatic downloads on, or match, on your devices, you can sync as many devices as you want to the same iTunes account. And, if you do turn on automatic downloads, or match, you can "associate" up to ten devices with your ID.

     

    Read here about removing a device that is "associated" with your ID:

     

    http://support.apple.com/kb/HT4627

     

    Bear in mind, that ONLY applies if you turned on automatic downloads or match.

  • ckuan Level 7 (29,404 points)

    To clarify, I was told in the Apple store I can have a maximum of 5 devices on one itunes account on one pc, i.e 3 iphones and 2 ipads, is this correct?

    No, you can have as many devices as you want but only 5 computers.

  • wjosten Level 10 (94,210 points)

    ckuan wrote:

    No, you can have as many devices as you want

     

    Not if authomatic downloads or match is turned on. The limit is 10.

  • wjosten Level 10 (94,210 points)

    I know you marked ckuan's post as "solved", & that's your choice, but for future readers, his post is incorrect.

  • ckuan Level 7 (29,404 points)

    Look, Automatic Download wasn't in this disscussion. Or correctly not OP's concern.

     

    Message was edited by: ckuan

  • wjosten Level 10 (94,210 points)

    Your post is still wrong. And, how do you know the OP didn't turn such on?

  • wendyfitz Level 1 (0 points)

    sorry but i am not sure what you mean by automatic download or match on/off. I'm still a novice with itunes..would you mind explaining what the difference is having it on/off.

    thanks

  • ckuan Level 7 (29,404 points)

    wjosten wrote:

     

    Your post is still wrong. And, how do you know the OP didn't turn such on?

    I wouldn't have known if OP is not saying it. I guess the OP is smart enough to say it's not working if that's the case.

    I think we have covered the whole theme here so future users will know what to do.

  • wjosten Level 10 (94,210 points)

    Click on the link I provided you. If you don't have such turned on, on any of your devices, then it doesn't matter. If you do, it does. Match you pay for, so you'd know if you did that. Look here for automatic downloads:

     

    Settings>iTunes/Automatic Downloads>Music/Apps>On/Off.

     

    I suspect the Apple employee "assumed" you had this turned on, as many users do. At any rate, the info you were given is wrong.

  • wendyfitz Level 1 (0 points)

    i have checked in my settings, match is off, automatic downloads for Music, Apps & Books is on, sorry for sounding dumb but what does this mean, what would happen if i turned them off?

  • wjosten Level 10 (94,210 points)

    Read here to understand the device limit if you have such turned on, & how to remove a device:

     

    http://support.apple.com/kb/HT4627