After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish purchase?

After filling out my complete acct info in iTunes Store in order to purchase an album that exceeds the amt of my credit from a gift card, I am prompted to check with the customer support for iTunes, and it will not simply charge my credit card that I provided in full. Why do I need help? I followed the complete procedures asked to add this credit card method of Payment. What is the problem?

iPhone 4S, iOS 6.0.1

Posted on Sep 6, 2013 5:21 AM

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After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish purchase?

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