HT201359: How iTunes Store purchases are billed

Learn about How iTunes Store purchases are billed

erinbelle

Level 1 (0 points)

Q: After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish purchase?

After filling out my complete acct info in iTunes Store in order to purchase an album that exceeds the amt of my credit from a gift card, I am prompted to check with the customer support for iTunes, and it will not simply charge my credit card that I provided in full. Why do I need help? I followed the complete procedures asked to add this credit card method of Payment. What is the problem?

iPhone 4S, iOS 6.0.1

Posted on Sep 6, 2013 5:21 AM

I have this question too

Q: After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not ... more

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by King_Penguin,

King_Penguin Sep 6, 2013 5:23 AM in response to erinbelle
Level 10 (135,663 points)

iTunes

Sep 6, 2013 5:23 AM in response to erinbelle

We are fellow users here on these forums. You can contact iTunes Support via this link and ask them for help (we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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HT201359: How iTunes Store purchases are billed

Q: After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish purchase?

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by King_Penguin,

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