Currently Being ModeratedSep 6, 2013 8:01 AM (in response to SarahC0612)
Make sure that you are connected to wi-fi by looking at the top left cornor of the phone next to service provider is should look like waves not 3g or 4G Or LTE. Also when you are connected to wi-fi pull up safari and see if you can get a web page. You may also want to reset your network settings. And reconnect and test to see if that worked. If not power cycle your router by unplugging the power let it sit for 20seconds and re plug it in.
Currently Being ModeratedSep 6, 2013 8:03 AM (in response to Sodaboy1978)
Thank you. How do you reset the network settings? I am certain I'm connected to wifi. All three waves are there at all times. I can usually get to a webpage (though sometimes not) and when I do get online, it takes an eternity.