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TS3780: iPhone: Troubleshooting a cellular data connection

Learn about iPhone: Troubleshooting a cellular data connection

TS3780 Cellular data

766 Views 3 Replies Latest reply: Sep 6, 2013 12:43 PM by VickyMike RSS
VickyMike Calculating status...
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Sep 6, 2013 9:54 AM

I received new ipad today and had been follow the instruction from o2.  But I try to open follow the instruction cellular data and couldnt find it on my ipad??

iPad, iOS 6.1.3, Ipad Retina Display
  • snozdop Level 5 Level 5 (4,940 points)
    Currently Being Moderated
    Sep 6, 2013 11:51 AM (in response to VickyMike)

    Which instructions? What do the instructions say, exactly?

     

    Does your iPad have cellular connectivity? Have you installed the SIM?

     

    The 'cellular data' option may be labelled as 'mobile data' depending what country you are in.

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Sep 6, 2013 11:56 AM (in response to VickyMike)

    This would be listed under Settings>Cellular Data at the top/left of the screen.

     

    See: http://support.apple.com/kb/HT4157

     

    If you do NOT see it,

     

    Do you in fact have a model that supports Wi-Fi AND Cellular? Look on the back of the device for a model number..."Model xxxxx" (xxxxx being a series of letters & numbers) and post that here so we can check if it is indeed a Wi-Fi/cellular model.

     

    Here is Apple's iPad identity page (identify your model by the model number mentioned above here):

     

    http://support.apple.com/kb/HT5452

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