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bojangles12

Q: when i try to look at music at the itunes store i just get a blank white screen

i log in then press itunes store it processes then i just get a blank white screen. no music to look at or download

Posted on Sep 6, 2013 11:30 AM

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Q: when i try to look at music at the itunes store i just get a blank white screen

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  • by varjak paw,

    varjak paw varjak paw Sep 6, 2013 11:40 AM in response to bojangles12
    Level 10 (169,883 points)
    Sep 6, 2013 11:40 AM in response to bojangles12

    If you're seeing a blank iTunes Store, see this support article:

     

    http://support.apple.com/kb/TS4123

     

    If that does't help, try resetting Winsock. This has solved the problem for some people, at least.

     

     

    1) Click on your start menu.

    2) Go to accessories

    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 

    4) Once it opens, type in the following command... 

     

    netsh winsock reset

     

    5) hit Enter and it should say something like Winsock reset successful.

    6) Reboot your computer and try the iTunes Store again.

     

    Regards.