My daughter's iphone 4s has been disabled because she put it the wrong passcode to many times...It says on the phone Disabled...connect to itunes, but when we do, the prompt sys to put in her passcode, she can't, the phone has been DISABLED, WHAT DO WE DO

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My daughter's iphone 4s has been disabled because she put it the wrong passcode to many times...It says on the phone Disabled...connect to itunes, but when we do, the prompt sys to put in her passcode, she can't, the phone has been DISABLED, WHAT DO WE DO

My daughter's iphone 4s has been disabled because she put her passcode in wrong to many times, she remember's it now...it says on thephone disabled connect to itunes, but when we do, a prompt comes up saying to enter the passcode and we can't because the phone has been DISABLED!!! What do we do????

iPhone 4S

Posted on Sep 6, 2013 1:27 PM

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Answer 1

Kappy

Level 10

361,741 points

Sep 6, 2013 1:29 PM in response to megroland

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions

1. iOS- Forgotten passcode or device disabled after entering wrong passcode

2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

3. Restoring iPod touch after forgotten passcode

4. What to Do If You've Forgotten Your iPhone's Passcode

5. iOS- Understanding passcodes

6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

Forgotten Restrictions Passcode Help

You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

Also, see iTunes- Restoring iOS software.

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