Hello

I'm not sure which of these applies to your question.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions

1. iOS- Forgotten passcode or device disabled after entering wrong passcode

2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

3. Restoring iPod touch after forgotten passcode

4. What to Do If You've Forgotten Your iPhone's Passcode

5. iOS- Understanding passcodes

6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

Forgotten Restrictions Passcode Help

You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

Also, see iTunes- Restoring iOS software.

The Three Best Alternatives for Security Questions and Rescue Mail

1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.

2. Call Apple Support in your country: Customer Service: Contact Apple support.

3. Rescue email address and how to reset Apple ID security questions.

A substitute for using the security questions is to use 2-step verification:

Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.