hansvan6

Q: collectionstorage WARNING

Who knows the meaning of (in System log):

 

TuneUpApp[29088]: collectionstorage[29092] WARNING 1436.24822306633s executing _execute

 

I get this message quite often and I wonder if this has anything to do with memory allocation.

 

The aplication TuneUp is very slow and this might be the problem.

 

Thanks, Hans.

iMac, OS X Mountain Lion (10.8.4)

Posted on Sep 6, 2013 2:47 PM

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Q: collectionstorage WARNING

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  • by babowa,

    babowa babowa Sep 6, 2013 3:24 PM in response to hansvan6
    Level 7 (32,357 points)
    iPad
    Sep 6, 2013 3:24 PM in response to hansvan6

    I checked the Tuneup site and could only see a Windows version? So the question is:

     

    Do you have a Mac version installed?

     

    And, why do you have Tuneup installed on a Mac? (You really do not need that kind of software on a Mac)

  • by Linc Davis,

    Linc Davis Linc Davis Sep 6, 2013 4:16 PM in response to hansvan6
    Level 10 (208,037 points)
    Applications
    Sep 6, 2013 4:16 PM in response to hansvan6

    It means that you installed useless third-party software.

     

    How to maintain a Mac

     

    1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; make them independent of each other. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

       

    2. Keep your software up to date. In the Software Update preference pane, you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis. This is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible.

       

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

      

    The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.

       

    As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.

      

    Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction.  Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

      

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.

     

    4. Beware of trojans. A trojan is malicious software (“malware”) that the user is duped into installing voluntarily. Such attacks were rare on the Mac platform until sometime in 2011, but are now increasingly common, and increasingly dangerous.

     

    There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.

     

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must be acquired directly from the developer. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from a web page without your having requested it should go straight into the Trash. A website that claims you have a “virus,” or that anything else is wrong with your computer, is rogue.

     

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

     

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

     

    5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem. While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage consumption and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

     

    If storage space is running low, use a tool such as the free application OmniDiskSweeper to explore your volume and find out what's taking up the most space. Move rarely-used large files to secondary storage.

     

    6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

     

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

  • by hansvan6,

    hansvan6 hansvan6 Sep 6, 2013 6:04 PM in response to babowa
    Level 1 (0 points)
    Sep 6, 2013 6:04 PM in response to babowa

    TuneUp is an application that can clean your iTunes, it adds the right cover art, and all other meta data of the tracks in iTunes, a.o. year, artist, genre. It has nothing to do with the TuneUp for Windows. Best regards, Hans.

  • by hansvan6,

    hansvan6 hansvan6 Sep 6, 2013 6:06 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 6, 2013 6:06 PM in response to Linc Davis

    TuneUp is an application that can clean your iTunes, it adds the right cover art, and all other meta data of the tracks in iTunes, a.o. year, artist, genre. It has nothing to do with the TuneUp for Windows. Best regards, Hans.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 6, 2013 6:18 PM in response to hansvan6
    Level 10 (208,037 points)
    Applications
    Sep 6, 2013 6:18 PM in response to hansvan6

    Only the developer of that application can tell you what the log message means. If you're not having a problem, ignore it.

  • by hansvan6,

    hansvan6 hansvan6 Sep 6, 2013 6:31 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 6, 2013 6:31 PM in response to Linc Davis

    Hi Linc,

     

    I do have a big problem, TuneUp is very slow and the developer - it's a paid for application, no freeware - is out-of-reach since he launched the new version (3.0). My service ticket has 15 entries now, without feedback. Previous version was 100+ times faster, and worked fine. The output of version 3.0 is OK, better than previous version. Cannot revert to previous version... I think that TuneUp has problems with mem allocation, hence my question. And I have the latest, fastest iMac, with 32GB Ram, thus no problem with that. Best regards, Hans.

  • by babowa,Helpful

    babowa babowa Sep 6, 2013 6:35 PM in response to hansvan6
    Level 7 (32,357 points)
    iPad
    Sep 6, 2013 6:35 PM in response to hansvan6

    Thank you; I checked the site. My reaction is that you might have unexpected results any time you install something that alters the behavior of a Mac OS application.

     

    I'd post a question on their website.

     

    Edit: just read your last post - I'd demand my money back as the software appears not to be compatible with OS 10.8 (they may not have updated theirs since it still states it is compatible with 10.6. I'd also uninstall it.

  • by hansvan6,

    hansvan6 hansvan6 Sep 6, 2013 7:31 PM in response to babowa
    Level 1 (0 points)
    Sep 6, 2013 7:31 PM in response to babowa

    Thanks babowa, they release version 3.0 few weeks ago, it's completely different compared to previous and now suddenly there is a limitation of 10.000 tracks which was not mentioned in previous version and NOT mentioned with the invitation to upgrade... and with a collection of 40.000 tracks... It took almost a week full timefor TuneUp to read my whole iTunes data base. When you have spent that much time you want results but TuneUp Media support does not reply, except once telling me that they're very busy clearing problems. In the past I got replies within a day... I fed them with lots of screendumps and log files and I wnt them to solve the issue, thus I keep on pushing. Best regards, Hans.

    PS: what wonders me that I cannot see a sign of protest on the net, I cannot be the only one with this problems

  • by babowa,

    babowa babowa Sep 6, 2013 7:55 PM in response to hansvan6
    Level 7 (32,357 points)
    iPad
    Sep 6, 2013 7:55 PM in response to hansvan6

    Well, I understand your problem, however......

     

    Personally, I would not buy anything from a developer/website that did not include easy to find information such as their physical address, business phone number, email, etc, etc. Took me a while to find it and they do list their physical address, but no phone number or email address.

     

    I'd also be careful installing any software/plugin that alters the behavior of a default OS application - results are not predictable.

     

    Finally, I would send them a service/support request with the note that you have sent them x number of requests to no avail and now expect a reply within 48 hours or you will contact the Attorney General's office for the state of California to file a complaint.

  • by hansvan6,

    hansvan6 hansvan6 Sep 7, 2013 2:47 AM in response to babowa
    Level 1 (0 points)
    Sep 7, 2013 2:47 AM in response to babowa

    Thanks again babowa.

     

    I did buy TuneUp because I received an offer via Mackeeper which is a well known and respected developper for Mac, thus I trusted TuneUp as such.

     

    And the pevious version of TuneUp did a good job since my music collection was a bit messy, lots of dupes, missing cover art etc. When I contacted TuneUp Support they acted responsively and in a good way. And please note that TuneUp does not alters the behavior of the Mac nor the OS, it just adds cover art, and track info like year, genre etc.

     

    Let's hope TuneUp will respond as required.

     

    System messages like:

     

    07-09-2013 05:40:02,491 TuneUpApp[29088]: memoryUse: virtual = 6464811008, resident = 2474868736

    07-09-2013 05:40:22,491 TuneUpApp[29088]: memoryUse: virtual = 6464811008, resident = 2474868736

    07-09-2013 05:40:24,091 TuneUpApp[29088]: collectionstorage[29092] WARNING 1433.781502008438s executing _execute

    07-09-2013 05:40:42,493 TuneUpApp[29088]: memoryUse: virtual = 6465884160, resident = 2474905600

    07-09-2013 05:41:02,491 TuneUpApp[29088]: memoryUse: virtual = 6465347584, resident = 2474893312

    07-09-2013 05:41:22,491 TuneUpApp[29088]: memoryUse: virtual = 6465347584, resident = 2474893312

     

    still puzzles me, that's why I filed this post. The Warning comes every 25 minutes and the memoryUse every 20 second, every day, for 12 days now, since the day I upgraded to the version 3.0.

     

    Best regards, Hans.

  • by Gary Scotland,

    Gary Scotland Gary Scotland Sep 7, 2013 8:00 AM in response to hansvan6
    Level 6 (14,543 points)
    Desktops
    Sep 7, 2013 8:00 AM in response to hansvan6

    I received an offer via Mackeeper which is a well known and respected developper for Mac, thus I trusted TuneUp as such.

    ah now we understand your problem:

     

    Apple Communities User Tips

     

    WIKIPEDIA

     

    What is Mackeeper

  • by hansvan6,

    hansvan6 hansvan6 Sep 7, 2013 8:15 AM in response to Gary Scotland
    Level 1 (0 points)
    Sep 7, 2013 8:15 AM in response to Gary Scotland

    Hi Gary,

     

    I read your reply and what came in? See:

     

    http://view.tuneupm.com/?j=fe981674756400787d&m=fe911570706d047473&ls=fe1b1c787c 61017d731c73&l=fefa1576736305&s=fe2215707666037a7d1c79&jb=ff62157770&ju=fe641679 756001797517&utm_medium=email&utm_source=et&utm_campaign=tum-mk&utm_content=paid -aug2013&r=0

     

    the mentioned joint venture Mackeeper and TuneUp, but at the bottom I see an address of TuneUp, for the first time...  TuneUp Media 2525 16th Street Suite 311 San Francisco, CA, 94103, USA

     

    Anyone in neighbourhood to pay them a visit and ask what is going on?

     

    BTW I have no problems with the functioning of Mackeeper.

     

    Best regards, Hans.

  • by babowa,

    babowa babowa Sep 7, 2013 8:21 AM in response to hansvan6
    Level 7 (32,357 points)
    iPad
    Sep 7, 2013 8:21 AM in response to hansvan6

    I did buy TuneUp because I received an offer via Mackeeper which is a well known and respected developper for Mac, thus I trusted TuneUp as such.

     

     

    May I suggest that you uninstall MacKeeper - well known, maybe; but respected??? I respectfully disagree.

     

    Do a search in these forums for it.

     

    And, FWIW, that is most likely part of your problem.

     

    Two years ago, it took over my browser (a browser re-direct); a Russian website commandeered it - my Mc was not usable except for the browser window constantly flashing the news that I had 8,196 viruses and if I give them my credit card information, they would get rid of them; it took me 5 frustrating hours to get rid of it.

  • by hansvan6,

    hansvan6 hansvan6 Sep 7, 2013 8:27 AM in response to babowa
    Level 1 (0 points)
    Sep 7, 2013 8:27 AM in response to babowa

    Hi babowa, I have CleanMyMac 2 als well and I plan to use it for uninstalling MacKeeper. Any known issues with CleanMyMac? Best regards, Hans.

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