macschur
Level 1 (0 points)

Q: Is anyone else getting the error "Service Temporarily Unavailable?"

I am trying to manage our schools iTunesU site and have been unable to login since Wednesday, September 4, 2013.  Is anyone else running into this with their sitemanager?  Our course manager logins work and students can access the content, we just cannot manage the domain.

Posted on Sep 6, 2013 3:59 PM

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macschur

Q: Is anyone else getting the error "Service Temporarily Unavailable?"

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  • by Syd Rodocker,

    Syd Rodocker Syd Rodocker Sep 8, 2013 9:37 AM in response to macschur
    Level 2 (180 points)
    Sep 8, 2013 9:37 AM in response to macschur

    Greetings;

    Our site here in Tennessee seems to be functioning normally. You might want to send an email to the iTunes U Support Team with the specifics and site URL.  All the best...

     

    Syd Rodocker

    SRVideo Media Design

    Apple iTunes U Administrator

    Tennessee's Electronic Learning Center

  • by Gwor,Helpful

    Gwor Gwor Sep 8, 2013 10:50 AM in response to macschur
    Level 1 (5 points)
    Sep 8, 2013 10:50 AM in response to macschur

    Hi macschur,

    I am experiencing the same issue when trying to login to the iTunes U Site Manager. I get the error message "Service temporarily unavailable." Other administrators are have the same problem trying to access our site form different network locations.

     

    I have reported the issue to iTunes U Support and received a response per e-mail with 12 hours. They provided me with some simple troubleshooting advice like resetting Safari and emptying the caches but that did not resolve the issue. After my second mail to Apple I was tol that the isse had been escalated to a Specialist Team. I am  waiting for a response.

  • by macschur,

    macschur macschur Sep 9, 2013 10:26 AM in response to Gwor
    Level 1 (0 points)
    Sep 9, 2013 10:26 AM in response to Gwor

    I emailed them as well this morning.  I have tried resetting Safari, logging in from various machines from different ip addresses and using multiple site manager accounts.  The teachers are at least able to login and post materials to their courses, we just are not able to manage the courses (i.e. publishing new courses and removing/deleting old courses).