Previous 1 2 Next 21 Replies Latest reply: Oct 15, 2013 10:43 PM by NotInKansasAnyMore Branched to a new discussion.
RichDB Level 1 Level 1 (0 points)

Hi - entering the depths of confusion aroud this one - I am going to include as much info as possible but not sure what is relevant:

 

  • running 21" 2011 iMac intel, Mountain Lion 10.8.4, Safari version 6.0.5
  • started having problems today with Safari after a couple of months of owning this second hand computer, no previous issues at all
    • this stuff might not be relevant but you never know:
    • had been working in iPhoto creating a photo book as a gift on my wife's user account - this was assembling but not completing upload and repeatedly getting error message at final stage
    • I went to check disk permissions and were all OK so I did not repair
    • I restarted iPhoto with shift / cmmnd held down and did the rebuild of thumbnail cashe and repair options, one after the other
    • I restarted in Safe Mode and tried to do the photo book that way - still didn't work
    • I restarted normally and then tried the book again - this time it uploaded and ordered fine
  • went back to my user account and tried to start web browsing on safari - it crashed repeatedly and so far I've not been able to get it working (tried about 30 times, restarts etc)
  • researched what to do - seems Safari is integral to OSX so assuming it's pretty improtant that it works but can't be downloaded as a seperate programme
  • investigated OSX Reinstall options on Apple Support - thought this looked like the right route to take
  • Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further.

 

Any suggestions on cause or solutions?

 

Kind regards

Rich 


iMac, OS X Mountain Lion (10.8.4), upgraded to 6GB 1333MHz DDR3
  • Carolyn Samit Level 10 Level 10 (98,530 points)

    Rich..

     

    For Safari, try troubleshooting extensions and third party plug-ins.

     

    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

     

     


  • RichDB Level 1 Level 1 (0 points)

    Hi Carolyn, thanks for the quick reply - unfortunately I can't try any of those things because I can't get Safari to run at all :-(

  • Carolyn Samit Level 10 Level 10 (98,530 points)

    Ok.. try a Safe Mode boot. That deletes some system caches that may help.

     

     

    Startup your Mac in Safe Mode

     

    A Safe Mode boot takes longer than a normal boot so be patient.

     

    Once you are in Safe Mode, click Restart from the Apple () menu.

     

     

    Then try Safari.

  • RichDB Level 1 Level 1 (0 points)

    thanks - tried reboot in safe mode then restart back to normal mode and restarting Safari but the same problem exists. won't launch. oh dear! 

  • Carolyn Samit Level 10 Level 10 (98,530 points)

    Ok.. the next time Safari crashes, copy and paste the entire crash report in your Reply. It's long.. that's ok.

     

    Or, open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Logs/DiagnosticReports

     

    Click Go then copy and paste the most recent Safari crash log from the DiagnosticReports folder in your Reply The entire report.

     

     

     

     

    Message was edited by: Carolyn Samit

  • RichDB Level 1 Level 1 (0 points)

    ok - here we go (by the way, Chrome is working fine for me to be communicating here):

    _______________

     

    Process:         Safari [382]

    Path:            /Applications/Safari.app/Contents/MacOS/Safari

    Identifier:      com.apple.Safari

    Version:         6.0.5 (8536.30.1)

    Build Info:      WebBrowser-7536030001000000~6

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [157]

    User ID:         504

     

     

    Date/Time:       2013-09-07 14:16:58.839 +0100

    OS Version:      Mac OS X 10.8.4 (12E55)

    Report Version:  10

     

     

    Interval Since Last Report:          13083 sec

    Crashes Since Last Report:           220

    Per-App Interval Since Last Report:  138 sec

    Per-App Crashes Since Last Report:   9

    Anonymous UUID:                      0690328E-8564-EBC8-6225-6AA67C3F7651

     

     

    Crashed Thread:  13

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x000000010339a1b4

     

     

    External Modification Warnings:

    Thread creation by external task.

     

     

    VM Regions Near 0x10339a1b4:

    -->

        __TEXT                 0000000109598000-0000000109599000 [    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari

     

     

    Application Specific Information:

    Enabled Extensions:

    com.amazon.safari.wishlist-86P4553JA3 (9 - 1.8) Add To Amazon Wish List

    com.socialfixer-9HFEUWTRM9 (7501 - 7.501) Social Fixer

     

     

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   com.apple.HIToolbox                     0x000000010e024bee HIContentView::SetDataSelf(unsigned int, short, long, void const*) + 0

    1   com.apple.HIToolbox                     0x000000010df85ffd HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3965

    2   com.apple.HIToolbox                     0x000000010df7ad1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206

    3   com.apple.HIToolbox                     0x000000010df7a1e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410

    4   com.apple.HIToolbox                     0x000000010df7a046 SendEventToEventTargetWithOptions + 43

    5   com.apple.HIToolbox                     0x000000010df8a5ca SendControlDefSetData(HIView*, unsigned int, short, void*, long) + 228

    6   com.apple.HIToolbox                     0x000000010df8a4bf SetControlData + 56

    7   com.apple.HIToolbox                     0x000000010e16c1c6 ExternalFrameView(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 188

    8   com.apple.HIToolbox                     0x000000010df7ad1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206

    9   com.apple.HIToolbox                     0x000000010df7a1e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410

    10  com.apple.HIToolbox                     0x000000010df7a046 SendEventToEventTargetWithOptions + 43

    11  com.apple.HIToolbox                     0x000000010df75100 HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**) + 258

    12  com.apple.HIToolbox                     0x000000010df74fe2 HIObjectCreate + 100

    13  com.apple.HIToolbox                     0x000000010e16c008 CreateWindowWithCGSWindow + 163

    14  com.apple.AppKit                        0x000000010c8fc80b -[NSWindow(NSWindow_Carbon) windowRefWithCompositedAttribute:andFrameworkScaledAttribute:] + 984

    15  RapportDaishi.dylib                     0x0000000115b98629 -[key_window_notification_lstener on_window_become_key:] + 79

    16  com.apple.CoreFoundation                0x000000010b7adeda _CFXNotificationPost + 2554

    17  com.apple.Foundation                    0x000000010bb037b6 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

    18  com.apple.AppKit                        0x000000010c3d5a46 -[NSWindow becomeKeyWindow] + 1344

    19  com.apple.AppKit                        0x000000010c3d4f04 -[NSWindow _changeKeyAndMainLimitedOK:] + 719

    20  com.apple.AppKit                        0x000000010c3d476b -[NSWindow _makeKeyRegardlessOfVisibility] + 104

    21  com.apple.AppKit                        0x000000010c2152f4 -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 428

    22  com.apple.AppKit                        0x000000010c214bff -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector :contextInfo:] + 778

    23  com.apple.AppKit                        0x000000010c566d57 -[NSApplication beginModalSessionForWindow:] + 37

    24  com.apple.Safari.framework              0x00000001095e95fd -[BrowserApplication beginModalSessionForWindow:] + 76

    25  com.apple.AppKit                        0x000000010c56690a -[NSApplication runModalForWindow:] + 100

    26  com.apple.AppKit                        0x000000010c559384 -[NSAlert runModal] + 159

    27  com.apple.AppKit                        0x000000010c26fe24 __54-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_0 + 1082

    28  com.apple.AppKit                        0x000000010c26f99f -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28

    29  com.apple.AppKit                        0x000000010c26f93e -[NSPersistentUIManager promptToIgnorePersistentState] + 196

    30  com.apple.AppKit                        0x000000010c320606 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 194

    31  com.apple.AppKit                        0x000000010c320445 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 553

    32  com.apple.AppKit                        0x000000010c32004c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351

    33  com.apple.Foundation                    0x000000010bb1d07b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

    34  com.apple.Foundation                    0x000000010bb1cedd _NSAppleEventManagerGenericHandler + 106

    35  com.apple.AE                            0x000000010f649078 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307

    36  com.apple.AE                            0x000000010f648ed9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37

    37  com.apple.AE                            0x000000010f648d99 aeProcessAppleEvent + 318

    38  com.apple.HIToolbox                     0x000000010dfac709 AEProcessAppleEvent + 100

    39  com.apple.AppKit                        0x000000010c31c836 _DPSNextEvent + 1456

    40  com.apple.AppKit                        0x000000010c31bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

    41  com.apple.Safari.framework              0x00000001095e95a2 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 162

    42  com.apple.AppKit                        0x000000010c3131a3 -[NSApplication run] + 517

    43  com.apple.AppKit                        0x000000010c2b7bd6 NSApplicationMain + 869

    44  com.apple.Safari.framework              0x00000001097c0564 SafariMain + 166

    45  libdyld.dylib                           0x000000010eba67e1 start + 1

     

     

    Thread 1:

    0   libsystem_kernel.dylib                  0x000000010ed826d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x000000010ec0ef4c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x000000010ec0ed13 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x000000010ebf91d1 start_wqthread + 13

     

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x000000010ed82d16 kevent + 10

    1   libdispatch.dylib                       0x000000010eb71dea _dispatch_mgr_invoke + 883

    2   libdispatch.dylib                       0x000000010eb719ee _dispatch_mgr_thread + 54

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x000000010ed826d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x000000010ec0ef4c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x000000010ec0ed13 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x000000010ebf91d1 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x000000010ed80686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010ed7fc42 mach_msg + 70

    2   libsystem_kernel.dylib                  0x000000010ed80405 mach_msg_server + 289

    3   RapportDaishi.dylib                     0x0000000115bac728 mig_rpc_server::server_working_thread(void*) + 58

    4   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    5   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x000000010ed82386 __semwait_signal + 10

    1   libsystem_c.dylib                       0x000000010ec96800 nanosleep + 163

    2   libsystem_c.dylib                       0x000000010ec96717 usleep + 54

    3   RapportUtil1.dylib                      0x0000000115c01e6d bp_heartbeat_thread + 697

    4   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    5   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x000000010ed82386 __semwait_signal + 10

    1   libsystem_c.dylib                       0x000000010ec96800 nanosleep + 163

    2   libsystem_c.dylib                       0x000000010ec96717 usleep + 54

    3   RapportDaishi.dylib                     0x0000000115b988f1 active_monitor_finish_thread(void*) + 61

    4   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    5   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 7:: WebCore: IconDatabase

    0   libsystem_kernel.dylib                  0x000000010ed82faa pread + 10

    1   libsqlite3.dylib                        0x000000010a5e28d6 unixRead + 102

    2   libsqlite3.dylib                        0x000000010a616666 readDbPage + 470

    3   libsqlite3.dylib                        0x000000010a615090 sqlite3PagerAcquire + 400

    4   libsqlite3.dylib                        0x000000010a6b9590 btreeGetPage + 32

    5   libsqlite3.dylib                        0x000000010a6b9532 getAndInitPage + 66

    6   libsqlite3.dylib                        0x000000010a64713d moveToChild + 45

    7   libsqlite3.dylib                        0x000000010a6b997d moveToLeftmost + 93

    8   libsqlite3.dylib                        0x000000010a6494dd sqlite3BtreeNext + 765

    9   libsqlite3.dylib                        0x000000010a649329 sqlite3BtreeNext + 329

    10  libsqlite3.dylib                        0x000000010a63a034 sqlite3VdbeExec + 22484

    11  libsqlite3.dylib                        0x000000010a6342ab sqlite3_step + 3691

    12  com.apple.WebCore                       0x00000001128f2e6d WebCore::SQLiteStatement::step() + 61

    13  com.apple.WebCore                       0x00000001128f3640 WebCore::IconDatabase::performURLImport() + 928

    14  com.apple.WebCore                       0x00000001128f1c7f WebCore::IconDatabase::iconDatabaseSyncThread() + 479

    15  com.apple.JavaScriptCore                0x000000010a22825f ***::wtfThreadEntryPoint(void*) + 15

    16  libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    17  libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 8:

    0   libsystem_kernel.dylib                  0x000000010ed826d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x000000010ec0ef4c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x000000010ec0ed13 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x000000010ebf91d1 start_wqthread + 13

     

     

    Thread 9:

    0   libsystem_kernel.dylib                  0x000000010ed826d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x000000010ec0ef4c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x000000010ec0ed13 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x000000010ebf91d1 start_wqthread + 13

     

     

    Thread 10:: com.apple.CoreAnimation.render-server

    0   libsystem_kernel.dylib                  0x000000010ed80686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010ed7fc42 mach_msg + 70

    2   com.apple.QuartzCore                    0x000000010a82d17b CA::Render::Server::server_thread(void*) + 403

    3   com.apple.QuartzCore                    0x000000010a8b1dc6 thread_fun + 25

    4   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    5   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 11:: com.apple.CFSocket.private

    0   libsystem_kernel.dylib                  0x000000010ed82322 __select + 10

    1   com.apple.CoreFoundation                0x000000010b7dcf46 __CFSocketManager + 1302

    2   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    3   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 12:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib                  0x000000010ed80686 mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010ed7fc42 mach_msg + 70

    2   com.apple.CoreFoundation                0x000000010b798233 __CFRunLoopServiceMachPort + 195

    3   com.apple.CoreFoundation                0x000000010b79d916 __CFRunLoopRun + 1078

    4   com.apple.CoreFoundation                0x000000010b79d0e2 CFRunLoopRunSpecific + 290

    5   com.apple.Foundation                    0x000000010baf2546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356

    6   com.apple.Foundation                    0x000000010bb50562 __NSThread__main__ + 1345

    7   libsystem_c.dylib                       0x000000010ec0c7a2 _pthread_start + 327

    8   libsystem_c.dylib                       0x000000010ebf91e1 thread_start + 13

     

     

    Thread 13 Crashed:

    0   ???                                     0x000000010339a1b4 0 + 4349075892

     

     

    Thread 13 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000054  rcx: 0x000000010a6f0000  rdx: 0x0000000000000054

      rdi: 0x000000010a6f0000  rsi: 0x000000010a5d9000  rbp: 0x000000010a6f1ff4  rsp: 0x000000010a6f1f7c

       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

      r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x000000010a5d9000

      rip: 0x000000010339a1b4  rfl: 0x0000000000010206  cr2: 0x000000010339a1b4

    Logical CPU: 0

     

     

    Binary Images:

           0x109598000 -        0x109598fff  com.apple.Safari (6.0.5 - 8536.30.1) <7E1AB8E9-8D8B-3A43-8E63-7C92529C507F> /Applications/Safari.app/Contents/MacOS/Safari

           0x10959c000 -        0x109aa3ff7  com.apple.Safari.framework (8536 - 8536.30.1) <5C62034A-BAA0-32BB-84C2-2559389B72C4> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

           0x109e09000 -        0x109e0aff7  libSystem.B.dylib (169.3) <5ED23C27-47AF-3C93-984A-172751CF745A> /usr/lib/libSystem.B.dylib

           0x109e11000 -        0x109e27fff  com.apple.Accounts (211.2 - 211.2) <F62749B0-AEA6-3673-8FD7-550E21622893> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

           0x109e40000 -        0x109e41fff  libquit.dylib (130.1) <6012FB61-1D85-311F-A557-690C7D4C2A66> /usr/lib/libquit.dylib

           0x109e49000 -        0x109e75fff  com.apple.framework.Apple80211 (8.4 - 840.22.1) <7CFDDBBB-87DF-3CB5-AB69-A77D73F26239> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

           0x109e8a000 -        0x109e8afff  com.apple.Carbon (154 - 155) <CC5AA589-242E-3BE1-B776-7D4FFD93D0C1> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

           0x109e8d000 -        0x109e8dfff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

           0x109e96000 -        0x109ef2fff  com.apple.corelocation (1239.40 - 1239.40) <2F743CD8-A9F5-3375-A3B0-BB0D756FC239> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

           0x109f2b000 -        0x109f37fff  com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

           0x109f4a000 -        0x109fb8ff7  com.apple.framework.IOKit (2.0.1 - 755.24.1) <04BFB138-8AF4-310A-8E8C-045D8A239654> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

           0x109fe9000 -        0x10a284ff7  com.apple.JavaScriptCore (8536 - 8536.30) <FE3C5ADD-43D3-33C9-9150-8DCEFDA218E2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

           0x10a337000 -        0x10a537fff  libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib

           0x10a5db000 -        0x10a6d8fff  libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib

           0x10a6f4000 -        0x10a72cfff  libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib

           0x10a73c000 -        0x10a74bff7  libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib

           0x10a756000 -        0x10a765fff  com.apple.opengl (1.8.9 - 1.8.9) <6FD163A7-16CC-3D1F-B4B5-B0FDC4ADBF79> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

           0x10a770000 -        0x10a91efff  com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

           0x10a9dd000 -        0x10acaeff7  com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security

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           0x110816000 -        0x11081afff  com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

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           0x11082f000 -        0x11093afff  libFontParser.dylib (84.6) <96C42E49-79A6-3475-B5E4-6A782599A6DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

           0x11099e000 -        0x1109edff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

           0x110a19000 -        0x110bb4fef  com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

           0x110bd8000 -        0x110bd8fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

           0x110bde000 -        0x110c46fff  libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

           0x110c50000 -        0x110ceafff  libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

           0x110cf6000 -        0x1110edfff  libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

           0x111150000 -        0x1112d6fff  libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

           0x111307000 -        0x11132ffff  libJPEG.dylib (850) <DC750E1E-BD07-339B-A4A6-D86BFE969F68> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

           0x11133e000 -        0x111393ff7  libTIFF.dylib (850) <EDAF0D99-70AF-3B3F-9EFA-9463C91D0E3C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

           0x1113a6000 -        0x1113c6fff  libPng.dylib (850) <203C43BF-FAD3-3CCB-81D5-F2770E36338B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

           0x1113d1000 -        0x1113d5fff  libGIF.dylib (850) <D4525F87-759C-338C-B283-BB8DE815D3D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

           0x1113e1000 -        0x1114e3fff  libJP2.dylib (850) <2E43216C-3A5A-3693-820C-38B360698FA0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

           0x111514000 -        0x111517fff  libRadiance.dylib (850) <62E3F7FB-03E3-3937-A857-AF57A75EAF09> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

           0x11151c000 -        0x111560fff  libcups.2.dylib (327.6) <9C01D012-6F4C-3B69-B614-1B408B0ED4E3> /usr/lib/libcups.2.dylib

           0x111577000 -        0x111599ff7  com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

           0x1115b2000 -        0x1115ecff7  com.apple.GSS (3.0 - 2.0) <970CAE00-1437-3F4E-B677-0FDB3714C08C> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

           0x11160f000 -        0x11162eff7  libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib

           0x11163a000 -        0x11172ffff  libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib

           0x111741000 -        0x1117c3ff7  com.apple.Heimdal (3.0 - 2.0) <C94B0C6C-1320-35A1-8143-FE252E7B2A08> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

           0x1117f2000 -        0x1117f4fff  com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

           0x1117fb000 -        0x111800fff  com.apple.OpenDirectory (10.8 - 151.10) <3EE3D15A-3C79-3FF1-9A95-7CE2F065E542> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

           0x111810000 -        0x11181bfff  com.apple.CommonAuth (3.0 - 2.0) <7A953C1F-8B18-3E46-9BEA-26D9B5B7745D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

           0x111823000 -        0x111866ff7  com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

           0x11187c000 -        0x1118a6ff7  com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

           0x1118c2000 -        0x111b66ff7  com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

           0x111c4e000 -        0x111ca5ff7  com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

           0x111ccf000 -        0x111d19ff7  libGLU.dylib (8.9.2) <1B5511FF-1064-3004-A245-972CE5687D37> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

           0x111d2d000 -        0x111d34fff  libGFXShared.dylib (8.9.2) <398F8D57-EC82-3E13-AC8E-470BE19237D7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

           0x111d3d000 -        0x111d54fff  libGL.dylib (8.9.2) <B8E5948D-BCF2-3727-B74E-D74B8EDC82D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

           0x111d6a000 -        0x111da7fef  libGLImage.dylib (8.9.2) <C38649ED-E1C9-315E-9953-F33E8C6A3C89> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

           0x111daf000 -        0x111db1fff  libCVMSPluginSupport.dylib (8.9.2) <EF1192AC-3357-3A0B-BFAF-6594D7737892> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

           0x111dbb000 -        0x111dbffff  libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

           0x111dcb000 -        0x111e25ff7  com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

           0x111e3a000 -        0x112257fff  FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght

           0x112469000 -        0x112476fff  com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

           0x112483000 -        0x1124a4fff  com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

           0x1124bb000 -        0x1124c6ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

           0x1124d4000 -        0x1124f3ff7  com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

           0x112500000 -        0x112500fff  com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

           0x112508000 -        0x112511ff7  com.apple.CommerceCore (1.0 - 26.1) <40A129A8-4E5D-3C7A-B299-8CB203C4C65D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

           0x112523000 -        0x1125befff  com.apple.CoreSymbolication (3.0 - 117) <50716F74-41C2-3BB9-AC16-12C4D4C2DD1E> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

           0x1125d9000 -        0x112635ff7  com.apple.Symbolication (1.3 - 93) <C0FEE99C-6AD9-35D7-9B41-574F25F843B9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

           0x11267b000 -        0x1126b1fff  com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

           0x1126d1000 -        0x11271cfff  com.apple.framework.CoreWLAN (3.3 - 330.15) <047FA8CB-7447-3171-9518-6C88DA71F20E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

           0x11274a000 -        0x112799fff  com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

           0x1127d5000 -        0x1127d9ff7  com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

           0x1127e6000 -        0x1127e9fff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

           0x1127f5000 -        0x11280afff  com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

           0x11282b000 -        0x112848ff7  com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

           0x112860000 -        0x112862ff7  com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

           0x11286d000 -        0x11286ffff  com.apple.securityhi (4.0 - 55002) <A91F8981-ECB6-3B65-A7BA-8DCBD9CCE3D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

           0x112878000 -        0x1128b4fff  com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

           0x1128d7000 -        0x1128e2ff7  com.apple.ProtocolBuffer (2 - 104) <3270C172-1437-3080-9E53-3E2DCA9AE2EC> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

           0x1128ed000 -        0x1138acff7  com.apple.WebCore (8536 - 8536.30.2) <3FF4783B-EF75-34F5-995C-316557148A18> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

           0x1158c3000 -        0x1158f1fff  com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal

           0x115955000 -        0x115963fff  com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

           0x11597a000 -        0x115986fff  libCSync.A.dylib (332) <47466CF6-EB5C-3312-9E24-178F4410A92B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

           0x115af7000 -        0x115b2cff7 +librooksbas.dylib (1) <D4CC226B-0149-D3E7-6124-C3008776C170> /Library/Rapport/*/librooksbas.dylib

           0x115b57000 -        0x115b79fef +librooksmce.dylib (1) <7D9DD6E7-8B46-608A-38CE-50F9CB603301> /Library/Rapport/*/librooksmce.dylib

           0x115b94000 -        0x115bc9fff +RapportDaishi.dylib (1) <01574BD8-B4BF-68B6-104C-4ECED93E429A> /Library/Rapport/*/RapportDaishi.dylib

           0x115bec000 -        0x115e4bfef +RapportUtil1.dylib (1) <4C784BA9-4A13-F3F6-AFD0-05441B993190> /Library/Rapport/*/RapportUtil1.dylib

           0x115f8f000 -        0x115fa8fef +Trf.dylib (1) <FAFA684F-488A-8F8D-5A3D-C7A1EC79959F> /Library/Rapport/*/Trf.dylib

           0x116150000 -        0x1163cbff7  com.apple.RawCamera.bundle (4.08 - 707) <1DC4305D-C8FE-3680-BE23-937A58F4BD71> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

           0x1172e0000 -        0x1172f6fff  com.apple.WebInspector (8536 - 8536.30) <7DD903D1-505E-34D3-835A-15BE44CC49B6> /System/Library/PrivateFrameworks/WebInspector.framework/Versions/A/WebInspecto r

           0x11730d000 -        0x1173aafff  com.apple.mobiledevice (555.43 - 555.43) <4460453F-C565-36B8-B1B8-6626AF98CBB5> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice

           0x1173f3000 -        0x1174f5fff  libcrypto.0.9.8.dylib (47.1) <72AA650B-0453-3BB4-BA03-824627BB199C> /usr/lib/libcrypto.0.9.8.dylib

           0x11755d000 -        0x117594ff7  libssl.0.9.8.dylib (47.1) <B7C438BB-79FF-37B3-B8FB-253E5135CBB4> /usr/lib/libssl.0.9.8.dylib

           0x117a8f000 -        0x117abbff7  libRIP.A.dylib (332) <D26BC320-B415-3C4D-B57F-D525FC361BB2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

           0x117aca000 -        0x117acefff  libCGXType.A.dylib (332) <17C8DD17-B3CB-3633-B252-C368AE51204C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

        0x7fff69198000 -     0x7fff691cc93f  dyld (210.2.3) <6900F2BA-DB48-3B78-B668-58FC0CF6BCB8> /usr/lib/dyld

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 7

        thread_create: 2

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 520

        thread_create: 24

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=165.9M resident=118.2M(71%) swapped_out_or_unallocated=47.7M(29%)

    Writable regions: Total=1.1G written=16.3M(1%) resident=36.9M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)

     

    REGION TYPE                        VIRTUAL

    ===========                        =======

    CG backing stores                     224K

    CG image                                4K

    CG shared images                     1184K

    CoreServices                         1128K

    JS JIT generated code                   8K

    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)

    MALLOC                               49.6M

    MALLOC guard page                      48K

    Mach message (reserved)                 8K        reserved VM address space (unallocated)

    Memory tag=240                          4K

    Memory tag=242                         12K

    Memory tag=251                         36K

    SQLite page cache                     480K

    STACK GUARD                          56.0M

    Stack                                13.7M

    VM_ALLOCATE                          16.1M

    __DATA                               14.3M

    __IMAGE                               528K

    __LINKEDIT                           39.0M

    __TEXT                              127.0M

    __UNICODE                             544K

    mapped file                          42.0M

    shared memory                         308K

    ===========                        =======

    TOTAL                                 1.4G

    TOTAL, minus reserved VM space      362.1M

     

     

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 6 GB, SMC 1.71f22

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x0198, 0x414352323536583634443353313333334339

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5

    USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa132000 / 9

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Microsoft Wireless Optical Mouse® 1.00, 0x045e  (Microsoft Corporation), 0x00e1, 0xfd140000 / 5

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

  • Carolyn Samit Level 10 Level 10 (98,530 points)

    Application Specific Information:

    Enabled Extensions:

    com.amazon.safari.wishlist-86P4553JA3 (9 - 1.8) Add To Amazon Wish List

    com.socialfixer-9HFEUWTRM9 (7501 - 7.501) Social Fixer

     

    See if you can do this before Safari crashes.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab.

     

    Uninstall one extension at a time then relaunch Safari to test.

  • RichDB Level 1 Level 1 (0 points)

    Thanks but it's too fast - quits and goes to error log within about a fifth of a second!

  • Carolyn Samit Level 10 Level 10 (98,530 points)

    Ok...

     

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type of copy / paste the following:

     

    ~/Library/Safari/Extensions

     

    Click Go then move both the Amazon wishlist and socialfixer extensions to the Trash.

     

    Restart your Mac and try Safari.

     

    Just discovered that you have Rapport (Trusteer) installed also. That has caused many Mac users problems as noted from an ASC search Community Search: Apple Support Communities

     

    You need to uninstall Rapport >  Uninstalling Rapport on Mac OS X | Support

     

     

     

     

     

    message edited by:  cs

  • Eric Root Level 8 Level 8 (36,685 points)

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • RichDB Level 1 Level 1 (0 points)

    Thanks Eric. I tried starting Safari in an alternative existing Admin user account and also created a brand new Admin account to see if that worked. Neither did - same crash on launch. Doesn't even open for a second.

     

    Many thanks for advice.

     

    Rich

  • Eric Root Level 8 Level 8 (36,685 points)

    From your original post.

     

    Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further

    .

    Do a backup before proceeding just in case of an oops.

     

    Can you sign into the App Store using this Apple ID? Does Mountain Lion show up in the Purchases tab? If so, go to the Featured tab and download the installer again.

     

    You can make a bootable DVD/USB installer using this free program. You can then try to reinstall from there.

     

    Bootable Drive DVD or USB Flash Drive – Lion Diskmaker

  • RichDB Level 1 Level 1 (0 points)

    Hi Eric - I can sign in to the app store with my ID yes, however Mountain Lion does not show up in the Purchases tab. The only things that are there are Garageband, iPhoto and iMovie all of which cannot be assigned to my Apple ID because they are already assigned to another Apple ID (the original iMac owner's I assume) - it says if I want updates to these applications then I will have to buy them.

     

    Am I able to do the second part of your suggestion without doing the first or is it dependent?

     

    Many thanks

    Rich

  • Linc Davis Level 10 Level 10 (169,220 points)

    Until you've removed Rapport, anything else you do to try to solve the problem is a complete waste of time.

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