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safari crashes

1265 Views 21 Replies Latest reply: Oct 15, 2013 10:43 PM by NotInKansasAnyMore RSS Branched to a new discussion.
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RichDB Calculating status...
Currently Being Moderated
Sep 7, 2013 3:11 AM

Hi - entering the depths of confusion aroud this one - I am going to include as much info as possible but not sure what is relevant:

 

  • running 21" 2011 iMac intel, Mountain Lion 10.8.4, Safari version 6.0.5
  • started having problems today with Safari after a couple of months of owning this second hand computer, no previous issues at all
    • this stuff might not be relevant but you never know:
    • had been working in iPhoto creating a photo book as a gift on my wife's user account - this was assembling but not completing upload and repeatedly getting error message at final stage
    • I went to check disk permissions and were all OK so I did not repair
    • I restarted iPhoto with shift / cmmnd held down and did the rebuild of thumbnail cashe and repair options, one after the other
    • I restarted in Safe Mode and tried to do the photo book that way - still didn't work
    • I restarted normally and then tried the book again - this time it uploaded and ordered fine
  • went back to my user account and tried to start web browsing on safari - it crashed repeatedly and so far I've not been able to get it working (tried about 30 times, restarts etc)
  • researched what to do - seems Safari is integral to OSX so assuming it's pretty improtant that it works but can't be downloaded as a seperate programme
  • investigated OSX Reinstall options on Apple Support - thought this looked like the right route to take
  • Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further.

 

Any suggestions on cause or solutions?

 

Kind regards

Rich 

iMac, OS X Mountain Lion (10.8.4), upgraded to 6GB 1333MHz DDR3
  • Carolyn Samit Level 10 Level 10 (83,990 points)
    Currently Being Moderated
    Sep 7, 2013 5:51 AM (in response to RichDB)

    Rich..

     

    For Safari, try troubleshooting extensions and third party plug-ins.

     

    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

     

     


  • Carolyn Samit Level 10 Level 10 (83,990 points)
    Currently Being Moderated
    Sep 7, 2013 5:53 AM (in response to RichDB)

    Ok.. try a Safe Mode boot. That deletes some system caches that may help.

     

     

    Startup your Mac in Safe Mode

     

    A Safe Mode boot takes longer than a normal boot so be patient.

     

    Once you are in Safe Mode, click Restart from the Apple () menu.

     

     

    Then try Safari.

  • Carolyn Samit Level 10 Level 10 (83,990 points)
    Currently Being Moderated
    Sep 7, 2013 6:17 AM (in response to RichDB)

    Ok.. the next time Safari crashes, copy and paste the entire crash report in your Reply. It's long.. that's ok.

     

    Or, open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Logs/DiagnosticReports

     

    Click Go then copy and paste the most recent Safari crash log from the DiagnosticReports folder in your Reply The entire report.

     

     

     

     

    Message was edited by: Carolyn Samit

  • Carolyn Samit Level 10 Level 10 (83,990 points)
    Currently Being Moderated
    Sep 7, 2013 6:40 AM (in response to RichDB)

    Application Specific Information:

    Enabled Extensions:

    com.amazon.safari.wishlist-86P4553JA3 (9 - 1.8) Add To Amazon Wish List

    com.socialfixer-9HFEUWTRM9 (7501 - 7.501) Social Fixer

     

    See if you can do this before Safari crashes.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab.

     

    Uninstall one extension at a time then relaunch Safari to test.

  • Carolyn Samit Level 10 Level 10 (83,990 points)
    Currently Being Moderated
    Sep 7, 2013 6:55 AM (in response to RichDB)

    Ok...

     

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type of copy / paste the following:

     

    ~/Library/Safari/Extensions

     

    Click Go then move both the Amazon wishlist and socialfixer extensions to the Trash.

     

    Restart your Mac and try Safari.

     

    Just discovered that you have Rapport (Trusteer) installed also. That has caused many Mac users problems as noted from an ASC search Community Search: Apple Support Communities

     

    You need to uninstall Rapport >  Uninstalling Rapport on Mac OS X | Support

     

     

     

     

     

    message edited by:  cs

  • Eric Root Level 6 Level 6 (13,790 points)
    Currently Being Moderated
    Sep 7, 2013 10:48 AM (in response to RichDB)

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • Eric Root Level 6 Level 6 (13,790 points)
    Currently Being Moderated
    Sep 7, 2013 11:56 AM (in response to RichDB)

    From your original post.

     

    Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further

    .

    Do a backup before proceeding just in case of an oops.

     

    Can you sign into the App Store using this Apple ID? Does Mountain Lion show up in the Purchases tab? If so, go to the Featured tab and download the installer again.

     

    You can make a bootable DVD/USB installer using this free program. You can then try to reinstall from there.

     

    Bootable Drive DVD or USB Flash Drive – Lion Diskmaker

  • Linc Davis Level 10 Level 10 (107,380 points)
    Currently Being Moderated
    Sep 7, 2013 12:48 PM (in response to RichDB)

    Until you've removed Rapport, anything else you do to try to solve the problem is a complete waste of time.

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