1 2 Previous Next 21 Replies Latest reply: Oct 15, 2013 10:43 PM by NotInKansasAnyMore Go to original post Branched to a new discussion.
  • 15. Re: safari crashes
    RichDB Level 1 Level 1 (0 points)

    Thanks Linc - it seems a moderator has moved one of my earlier replies to here: https://discussions.apple.com/message/22915928#22915928

     

    in which I confirmed that I had removed all extensions and Rapport, this was prior to Eric's first comment above.

     

    Thanks

  • 16. Re: safari crashes
    Linc Davis Level 10 Level 10 (118,405 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
     
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
     
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 17. Re: safari crashes
    RichDB Level 1 Level 1 (0 points)

    Thanks Linc, here is the output from following steps 1-5:

     

    ___________________________________

     

     

    Step 1:

    no data returned

     

    Step 2: (I had to enter password twice but it then returned the following data)

    com.rogueamoeba.hermes

    com.microsoft.office.licensing.helper

    com.google.keystone.daemon

    com.genieoinnovation.macextension.client

    com.adobe.fpsaud

     

    Step 3:

    com.google.keystone.system.agent

    com.genieoinnovation.macextension

    com.epson.ews.launcher

    com.epson.ecrp.launcher.plist

    com.citrix.ServiceRecords

    com.citrix.ReceiverHelper

    com.citrix.AuthManager_Mac

    com.spotify.webhelper

    com.facebook.videochat.richbewick.updater

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

     

    Step 4:

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    DRS_DPE.framework

    DivX Toolkit.framework

    EWSMac.framework

    EpsonInformationService.framework

    Format_DPE.framework

    GenieoExtra.framework

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    HPSmartPrint.framework

    HPSmartX.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    TSLicense.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

     

    /Library/Input Methods:

     

    /Library/InputManagers:

    SIMBL

    Smart Crash Reports

     

    /Library/Internet Plug-Ins:

    .DS_Store

    AdobePDFViewer.plugin

    CitrixICAClientPlugIn.plugin

    ContentUploaderPlugin.plugin

    DRM Plugin.bundle

    DirectorShockwave.plugin

    Disabled Plug-Ins

    DivXBrowserPlugin.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Google Earth Web Plug-in.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    RealPlayer Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    Windows Media Plugin

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npUpload.xpt

    npdivx.xpt

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

    o1dbrowserplugin.plugin

     

    /Library/Internet Plug-Ins (Disabled):

    Flash Player.plugin

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.citrix.AuthManager_Mac.plist

    com.citrix.ReceiverHelper.plist

    com.citrix.ServiceRecords.plist

    com.epson.ecrp.launcher.plist

    com.epson.ews.launcher.plist

    com.genieoinnovation.macextension.plist

    com.google.keystone.agent.plist

    com.oracle.java.Java-Updater.plist

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.genieoinnovation.macextension.client.plist

    com.google.keystone.daemon.plist

    com.microsoft.office.licensing.helper.plist

    com.oracle.java.Helper-Tool.plist

    com.rogueamoeba.hermes.plist

     

    /Library/PhonePlugins:

    Feisar-SEC902.phoneplugin

    Sony-Ericsson-C510.phoneplugin

    Sony-Ericsson-C510a.phoneplugin

    Sony-Ericsson-C510c.phoneplugin

    Sony-Ericsson-C710.phoneplugin

    Sony-Ericsson-C710a.phoneplugin

    Sony-Ericsson-C710c.phoneplugin

    Sony-Ericsson-C903.phoneplugin

    Sony-Ericsson-C903a.phoneplugin

    Sony-Ericsson-C905.phoneplugin

    Sony-Ericsson-C905a.phoneplugin

    Sony-Ericsson-C905aTMO.phoneplugin

    Sony-Ericsson-C905c.phoneplugin

    Sony-Ericsson-CS5.phoneplugin

    Sony-Ericsson-G705a.phoneplugin

    Sony-Ericsson-G705i.phoneplugin

    Sony-Ericsson-G705u.phoneplugin

    Sony-Ericsson-T707.phoneplugin

    Sony-Ericsson-T707a.phoneplugin

    Sony-Ericsson-W508.phoneplugin

    Sony-Ericsson-W508a.phoneplugin

    Sony-Ericsson-W518a.phoneplugin

    Sony-Ericsson-W705.phoneplugin

    Sony-Ericsson-W705a.phoneplugin

    Sony-Ericsson-W705u.phoneplugin

    Sony-Ericsson-W715.phoneplugin

    Sony-Ericsson-W715MLC.phoneplugin

    Sony-Ericsson-W715c.phoneplugin

    Sony-Ericsson-W995.phoneplugin

     

    /Library/PreferencePanes:

    DivX.prefPane

    FMDSysPrefPane.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    JavaControlPanel.prefPane

    Xmarks.prefPane

     

    /Library/PrivilegedHelperTools:

    Google Drive Icon Helper

    com.genieoinnovation.macextension.client

    com.microsoft.office.licensing.helper

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    DivX Decoder.component

    DivX Encoder.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

     

    /Library/ScriptingAdditions:

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iMovie.mdimporter

    iWeb.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

    HP IO

    HP Trap Monitor

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    Library/Fonts:

    Arial

    Brush Script

    HelveticaBdObl___--.ttf

    HelveticaBd___-.ttf

    HelveticaBlkIt.ttf

    HelveticaBlk___.ttf

    HelveticaCd.ttf

    HelveticaCdBd.ttf

    HelveticaCdBdObl.ttf

    HelveticaCdBlk.ttf

    HelveticaCdBlkObl.ttf

    HelveticaCdHv.ttf

    HelveticaCdHvObl.ttf

    Times New Roman

    Verdana

    Wingdings

    Wingdings 2

    Wingdings 3

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

     

    Library/Internet Plug-Ins:

    FacebookVideoCalling.bundle

    Picasa.plugin

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.96F3FD6C-481E-4638-9A28-30C 5A949DFCC.plist

    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    com.apple.CSConfigDotMacCert-wegonow@me.com-SharedServices.Agent.plist

    com.facebook.videochat.richbewick.plist

    com.spotify.webhelper.plist

     

    Library/PreferencePanes:

    .DS_Store

    Growl.prefPane

    Perian.prefPane

     

    Library/QuickTime:

    AC3MovieImport.component

    Perian.component

     

    Step 5:

    Doodle iCal Connector, iTunesHelper, Xmarks for Safari, MOG Client, Dropbox, SpeechSynthesisServer, EEventManager, Google Drive, EpsonLowInkReminderAgent, EEventManager, HP Scheduler

  • 18. Re: safari crashes
    Linc Davis Level 10 Level 10 (118,405 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

    1. I can only guess which of the modifications you've made to your system is causing the problem. The changes suggested here should be considered provisional; they may not help, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is at fault, refer to its developer for support.

    2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

    3. You should either remove or update the following system modification(s), if an update is available from the developer:

    Flip4Mac

    and definitely remove at least the following:

    † Genieo

    † SIMBL

    † Perian

    † DivX

    † Duplicate fonts in home folder

    4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

    You will generally have to reboot after uninstalling a system modification. Until you do that, the uninstallation may have no effect, or unpredictable effects.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

    5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

    6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

    Uninstall SIMBL as follows.

    Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard (command-C):

    /Library

    In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V), and press return. A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

     

    • Application Support/SIMBL
    • InputManagers/SIMBL
    • LaunchAgents/net.culater.SIMBL.Agent.plist
    • ScriptingAdditions/SIMBL.osax

     

    Log out and log back in.

     

    Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

    Remove the "Genieo" spyware by following the instructions on this page.

    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them, then boot in safe mode to rebuild the font caches. Boot again as usual and test.

    Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

  • 19. Re: safari crashes
    RichDB Level 1 Level 1 (0 points)

    Thanks Linc - this will take me some time to work through so I will come back once complete. thanks again for your help. Rich

  • 20. Re: safari crashes
    RichDB Level 1 Level 1 (0 points)

    Hi - I removed Genieo and SIMBL. Things didn't seem to change immediately afterward, but then there was a software update release 10.8.5 on 18th Sep which I installed. I forgot to check Safari aftet that but have just checked and it all seems to be fine now.

     

    Thanks for everyone's help

     

    Rich

  • 21. Re: safari crashes
    NotInKansasAnyMore Level 1 Level 1 (0 points)

    Hello Linc Davis,

    This are the results I get from one of my machines, should I remove any of them?

     

    Result 1:

    Empty,

     

    Result 2:

     

    com.microsoft.office.licensing.helper

    com.google.keystone.daemon

    com.adobe.fpsaud

     

    Result 3:

     

    com.google.keystone.system.agent

    com.divx.agent.postinstall

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a9f7ae

     

    Result 4:

     

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    Python.framework

    TSLicense.framework

    Tcl.framework

    Tk.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    Flash Player.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

    o1dbrowserplugin.plugin

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.google.keystone.agent.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.apple.remotepairtool.plist

    com.google.keystone.daemon.plist

    com.microsoft.office.licensing.helper.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

     

     

    /Library/PrivilegedHelperTools:

    Google Drive Icon Helper

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

    Google Earth Web Plug-in.plugin

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a9f7ae.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.BF11878B-11C9-4659-9DFA-FB4 94CB741C3.plist

    com.divx.agent.postinstall.plist

    com.spotify.webhelper.plist

     

     

    Library/PreferencePanes:

     

    Result 5:

     

    Google Drive, iTunesHelper, AdobeResourceSynchronizer, Spotify, Dropbox

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