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safari crashes

Hi - entering the depths of confusion aroud this one - I am going to include as much info as possible but not sure what is relevant:


  • running 21" 2011 iMac intel, Mountain Lion 10.8.4, Safari version 6.0.5
  • started having problems today with Safari after a couple of months of owning this second hand computer, no previous issues at all
    • this stuff might not be relevant but you never know:
    • had been working in iPhoto creating a photo book as a gift on my wife's user account - this was assembling but not completing upload and repeatedly getting error message at final stage
    • I went to check disk permissions and were all OK so I did not repair
    • I restarted iPhoto with shift / cmmnd held down and did the rebuild of thumbnail cashe and repair options, one after the other
    • I restarted in Safe Mode and tried to do the photo book that way - still didn't work
    • I restarted normally and then tried the book again - this time it uploaded and ordered fine
  • went back to my user account and tried to start web browsing on safari - it crashed repeatedly and so far I've not been able to get it working (tried about 30 times, restarts etc)
  • researched what to do - seems Safari is integral to OSX so assuming it's pretty improtant that it works but can't be downloaded as a seperate programme
  • investigated OSX Reinstall options on Apple Support - thought this looked like the right route to take
  • Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further.


Any suggestions on cause or solutions?


Kind regards

Rich

iMac, OS X Mountain Lion (10.8.4), upgraded to 6GB 1333MHz DDR3

Posted on Sep 7, 2013 3:11 AM

Reply
21 replies

Sep 7, 2013 5:51 AM in response to RichDB

Rich..


For Safari, try troubleshooting extensions and third party plug-ins.


From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.


If it's not an extensions issue, try troubleshooting third party plug-ins.


Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.


If that made a difference, instructions for troubleshooting plugins here.



Sep 7, 2013 6:17 AM in response to RichDB

Ok.. the next time Safari crashes, copy and paste the entire crash report in your Reply. It's long.. that's ok.


Or, open the Finder. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following:


~/Library/Logs/DiagnosticReports


Click Go then copy and paste the most recent Safari crash log from the DiagnosticReports folder in your Reply The entire report.





Message was edited by: Carolyn Samit

Sep 7, 2013 6:18 AM in response to Carolyn Samit

ok - here we go (by the way, Chrome is working fine for me to be communicating here):

_______________


Process: Safari [382]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 6.0.5 (8536.30.1)

Build Info: WebBrowser-7536030001000000~6

Code Type: X86-64 (Native)

Parent Process: launchd [157]

User ID: 504



Date/Time: 2013-09-07 14:16:58.839 +0100

OS Version: Mac OS X 10.8.4 (12E55)

Report Version: 10



Interval Since Last Report: 13083 sec

Crashes Since Last Report: 220

Per-App Interval Since Last Report: 138 sec

Per-App Crashes Since Last Report: 9

Anonymous UUID: 0690328E-8564-EBC8-6225-6AA67C3F7651



Crashed Thread: 13



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000010339a1b4



External Modification Warnings:

Thread creation by external task.



VM Regions Near 0x10339a1b4:

-->

__TEXT 0000000109598000-0000000109599000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari



Application Specific Information:

Enabled Extensions:

com.amazon.safari.wishlist-86P4553JA3 (9 - 1.8) Add To Amazon Wish List

com.socialfixer-9HFEUWTRM9 (7501 - 7.501) Social Fixer




Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.HIToolbox 0x000000010e024bee HIContentView::SetDataSelf(unsigned int, short, long, void const*) + 0

1 com.apple.HIToolbox 0x000000010df85ffd HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3965

2 com.apple.HIToolbox 0x000000010df7ad1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206

3 com.apple.HIToolbox 0x000000010df7a1e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410

4 com.apple.HIToolbox 0x000000010df7a046 SendEventToEventTargetWithOptions + 43

5 com.apple.HIToolbox 0x000000010df8a5ca SendControlDefSetData(HIView*, unsigned int, short, void*, long) + 228

6 com.apple.HIToolbox 0x000000010df8a4bf SetControlData + 56

7 com.apple.HIToolbox 0x000000010e16c1c6 ExternalFrameView(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 188

8 com.apple.HIToolbox 0x000000010df7ad1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206

9 com.apple.HIToolbox 0x000000010df7a1e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410

10 com.apple.HIToolbox 0x000000010df7a046 SendEventToEventTargetWithOptions + 43

11 com.apple.HIToolbox 0x000000010df75100 HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**) + 258

12 com.apple.HIToolbox 0x000000010df74fe2 HIObjectCreate + 100

13 com.apple.HIToolbox 0x000000010e16c008 CreateWindowWithCGSWindow + 163

14 com.apple.AppKit 0x000000010c8fc80b -[NSWindow(NSWindow_Carbon) windowRefWithCompositedAttribute:andFrameworkScaledAttribute:] + 984

15 RapportDaishi.dylib 0x0000000115b98629 -[key_window_notification_lstener on_window_become_key:] + 79

16 com.apple.CoreFoundation 0x000000010b7adeda _CFXNotificationPost + 2554

17 com.apple.Foundation 0x000000010bb037b6 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

18 com.apple.AppKit 0x000000010c3d5a46 -[NSWindow becomeKeyWindow] + 1344

19 com.apple.AppKit 0x000000010c3d4f04 -[NSWindow _changeKeyAndMainLimitedOK:] + 719

20 com.apple.AppKit 0x000000010c3d476b -[NSWindow _makeKeyRegardlessOfVisibility] + 104

21 com.apple.AppKit 0x000000010c2152f4 -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 428

22 com.apple.AppKit 0x000000010c214bff -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector :contextInfo:] + 778

23 com.apple.AppKit 0x000000010c566d57 -[NSApplication beginModalSessionForWindow:] + 37

24 com.apple.Safari.framework 0x00000001095e95fd -[BrowserApplication beginModalSessionForWindow:] + 76

25 com.apple.AppKit 0x000000010c56690a -[NSApplication runModalForWindow:] + 100

26 com.apple.AppKit 0x000000010c559384 -[NSAlert runModal] + 159

27 com.apple.AppKit 0x000000010c26fe24 __54-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_0 + 1082

28 com.apple.AppKit 0x000000010c26f99f -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28

29 com.apple.AppKit 0x000000010c26f93e -[NSPersistentUIManager promptToIgnorePersistentState] + 196

30 com.apple.AppKit 0x000000010c320606 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 194

31 com.apple.AppKit 0x000000010c320445 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 553

32 com.apple.AppKit 0x000000010c32004c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351

33 com.apple.Foundation 0x000000010bb1d07b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

34 com.apple.Foundation 0x000000010bb1cedd _NSAppleEventManagerGenericHandler + 106

35 com.apple.AE 0x000000010f649078 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307

36 com.apple.AE 0x000000010f648ed9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37

37 com.apple.AE 0x000000010f648d99 aeProcessAppleEvent + 318

38 com.apple.HIToolbox 0x000000010dfac709 AEProcessAppleEvent + 100

39 com.apple.AppKit 0x000000010c31c836 _DPSNextEvent + 1456

40 com.apple.AppKit 0x000000010c31bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

41 com.apple.Safari.framework 0x00000001095e95a2 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 162

42 com.apple.AppKit 0x000000010c3131a3 -[NSApplication run] + 517

43 com.apple.AppKit 0x000000010c2b7bd6 NSApplicationMain + 869

44 com.apple.Safari.framework 0x00000001097c0564 SafariMain + 166

45 libdyld.dylib 0x000000010eba67e1 start + 1



Thread 1:

0 libsystem_kernel.dylib 0x000000010ed826d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x000000010ec0ef4c _pthread_workq_return + 25

2 libsystem_c.dylib 0x000000010ec0ed13 _pthread_wqthread + 412

3 libsystem_c.dylib 0x000000010ebf91d1 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x000000010ed82d16 kevent + 10

1 libdispatch.dylib 0x000000010eb71dea _dispatch_mgr_invoke + 883

2 libdispatch.dylib 0x000000010eb719ee _dispatch_mgr_thread + 54



Thread 3:

0 libsystem_kernel.dylib 0x000000010ed826d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x000000010ec0ef4c _pthread_workq_return + 25

2 libsystem_c.dylib 0x000000010ec0ed13 _pthread_wqthread + 412

3 libsystem_c.dylib 0x000000010ebf91d1 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x000000010ed80686 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x000000010ed7fc42 mach_msg + 70

2 libsystem_kernel.dylib 0x000000010ed80405 mach_msg_server + 289

3 RapportDaishi.dylib 0x0000000115bac728 mig_rpc_server::server_working_thread(void*) + 58

4 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

5 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 5:

0 libsystem_kernel.dylib 0x000000010ed82386 __semwait_signal + 10

1 libsystem_c.dylib 0x000000010ec96800 nanosleep + 163

2 libsystem_c.dylib 0x000000010ec96717 usleep + 54

3 RapportUtil1.dylib 0x0000000115c01e6d bp_heartbeat_thread + 697

4 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

5 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 6:

0 libsystem_kernel.dylib 0x000000010ed82386 __semwait_signal + 10

1 libsystem_c.dylib 0x000000010ec96800 nanosleep + 163

2 libsystem_c.dylib 0x000000010ec96717 usleep + 54

3 RapportDaishi.dylib 0x0000000115b988f1 active_monitor_finish_thread(void*) + 61

4 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

5 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 7:: WebCore: IconDatabase

0 libsystem_kernel.dylib 0x000000010ed82faa pread + 10

1 libsqlite3.dylib 0x000000010a5e28d6 unixRead + 102

2 libsqlite3.dylib 0x000000010a616666 readDbPage + 470

3 libsqlite3.dylib 0x000000010a615090 sqlite3PagerAcquire + 400

4 libsqlite3.dylib 0x000000010a6b9590 btreeGetPage + 32

5 libsqlite3.dylib 0x000000010a6b9532 getAndInitPage + 66

6 libsqlite3.dylib 0x000000010a64713d moveToChild + 45

7 libsqlite3.dylib 0x000000010a6b997d moveToLeftmost + 93

8 libsqlite3.dylib 0x000000010a6494dd sqlite3BtreeNext + 765

9 libsqlite3.dylib 0x000000010a649329 sqlite3BtreeNext + 329

10 libsqlite3.dylib 0x000000010a63a034 sqlite3VdbeExec + 22484

11 libsqlite3.dylib 0x000000010a6342ab sqlite3_step + 3691

12 com.apple.WebCore 0x00000001128f2e6d WebCore::SQLiteStatement::step() + 61

13 com.apple.WebCore 0x00000001128f3640 WebCore::IconDatabase::performURLImport() + 928

14 com.apple.WebCore 0x00000001128f1c7f WebCore::IconDatabase::iconDatabaseSyncThread() + 479

15 com.apple.JavaScriptCore 0x000000010a22825f ***::wtfThreadEntryPoint(void*) + 15

16 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

17 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 8:

0 libsystem_kernel.dylib 0x000000010ed826d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x000000010ec0ef4c _pthread_workq_return + 25

2 libsystem_c.dylib 0x000000010ec0ed13 _pthread_wqthread + 412

3 libsystem_c.dylib 0x000000010ebf91d1 start_wqthread + 13



Thread 9:

0 libsystem_kernel.dylib 0x000000010ed826d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x000000010ec0ef4c _pthread_workq_return + 25

2 libsystem_c.dylib 0x000000010ec0ed13 _pthread_wqthread + 412

3 libsystem_c.dylib 0x000000010ebf91d1 start_wqthread + 13



Thread 10:: com.apple.CoreAnimation.render-server

0 libsystem_kernel.dylib 0x000000010ed80686 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x000000010ed7fc42 mach_msg + 70

2 com.apple.QuartzCore 0x000000010a82d17b CA::Render::Server::server_thread(void*) + 403

3 com.apple.QuartzCore 0x000000010a8b1dc6 thread_fun + 25

4 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

5 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 11:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x000000010ed82322 __select + 10

1 com.apple.CoreFoundation 0x000000010b7dcf46 __CFSocketManager + 1302

2 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

3 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 12:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x000000010ed80686 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x000000010ed7fc42 mach_msg + 70

2 com.apple.CoreFoundation 0x000000010b798233 __CFRunLoopServiceMachPort + 195

3 com.apple.CoreFoundation 0x000000010b79d916 __CFRunLoopRun + 1078

4 com.apple.CoreFoundation 0x000000010b79d0e2 CFRunLoopRunSpecific + 290

5 com.apple.Foundation 0x000000010baf2546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356

6 com.apple.Foundation 0x000000010bb50562 __NSThread__main__ + 1345

7 libsystem_c.dylib 0x000000010ec0c7a2 _pthread_start + 327

8 libsystem_c.dylib 0x000000010ebf91e1 thread_start + 13



Thread 13 Crashed:

0 ??? 0x000000010339a1b4 0 + 4349075892



Thread 13 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000054 rcx: 0x000000010a6f0000 rdx: 0x0000000000000054

rdi: 0x000000010a6f0000 rsi: 0x000000010a5d9000 rbp: 0x000000010a6f1ff4 rsp: 0x000000010a6f1f7c

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010a5d9000

rip: 0x000000010339a1b4 rfl: 0x0000000000010206 cr2: 0x000000010339a1b4

Logical CPU: 0



Binary Images:

0x109598000 - 0x109598fff com.apple.Safari (6.0.5 - 8536.30.1) <7E1AB8E9-8D8B-3A43-8E63-7C92529C507F> /Applications/Safari.app/Contents/MacOS/Safari

0x10959c000 - 0x109aa3ff7 com.apple.Safari.framework (8536 - 8536.30.1) <5C62034A-BAA0-32BB-84C2-2559389B72C4> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

0x109e09000 - 0x109e0aff7 libSystem.B.dylib (169.3) <5ED23C27-47AF-3C93-984A-172751CF745A> /usr/lib/libSystem.B.dylib

0x109e11000 - 0x109e27fff com.apple.Accounts (211.2 - 211.2) <F62749B0-AEA6-3673-8FD7-550E21622893> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

0x109e40000 - 0x109e41fff libquit.dylib (130.1) <6012FB61-1D85-311F-A557-690C7D4C2A66> /usr/lib/libquit.dylib

0x109e49000 - 0x109e75fff com.apple.framework.Apple80211 (8.4 - 840.22.1) <7CFDDBBB-87DF-3CB5-AB69-A77D73F26239> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x109e8a000 - 0x109e8afff com.apple.Carbon (154 - 155) <CC5AA589-242E-3BE1-B776-7D4FFD93D0C1> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x109e8d000 - 0x109e8dfff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x109e96000 - 0x109ef2fff com.apple.corelocation (1239.40 - 1239.40) <2F743CD8-A9F5-3375-A3B0-BB0D756FC239> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

0x109f2b000 - 0x109f37fff com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x109f4a000 - 0x109fb8ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <04BFB138-8AF4-310A-8E8C-045D8A239654> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x109fe9000 - 0x10a284ff7 com.apple.JavaScriptCore (8536 - 8536.30) <FE3C5ADD-43D3-33C9-9150-8DCEFDA218E2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x10a337000 - 0x10a537fff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib

0x10a5db000 - 0x10a6d8fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib

0x10a6f4000 - 0x10a72cfff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib

0x10a73c000 - 0x10a74bff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib

0x10a756000 - 0x10a765fff com.apple.opengl (1.8.9 - 1.8.9) <6FD163A7-16CC-3D1F-B4B5-B0FDC4ADBF79> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x10a770000 - 0x10a91efff com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x10a9dd000 - 0x10acaeff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x10ade9000 - 0x10ae68ff7 com.apple.securityfoundation (6.0 - 55115.4) <9291CE2A-37D9-39DF-956E-7B2650A9F3B0> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x10aeab000 - 0x10aedffff com.apple.securityinterface (6.0 - 55024.4) <614C9B8E-2056-3A41-9A01-DAF74C97CC43> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x10af0c000 - 0x10af5dff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <581BF463-C15A-363B-999A-E830222FA925> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x10af8c000 - 0x10b117fff com.apple.WebKit (8536 - 8536.30.1) <56B86FA1-ED74-3001-8942-1CA2281540EC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x10b20e000 - 0x10b3faff7 com.apple.WebKit2 (8536 - 8536.30.1) <5A3C2412-FF47-3160-9634-32222C98D887> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2

0x10b56a000 - 0x10b5d2ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib

0x10b62b000 - 0x10b74392f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib

0x10b763000 - 0x10b763fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x10b768000 - 0x10b952ff7 com.apple.CoreFoundation (6.8 - 744.19) <0F7403CA-2CB8-3D0A-992B-679701DF27CA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x10bab2000 - 0x10bab2fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x10baba000 - 0x10be19fff com.apple.Foundation (6.8 - 945.18) <1D7E58E6-FA3A-3CE8-AC85-B9D06B8C0AA0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x10c041000 - 0x10c042fff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib

0x10c04a000 - 0x10c163fff com.apple.ImageIO.framework (3.2.1 - 850) <C3FFCEEB-AA0C-314B-9E94-7005EE48A403> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x10c1c7000 - 0x10cdf4fff com.apple.AppKit (6.8 - 1187.39) <199962F0-B06B-3666-8FD5-5C90374BA16A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x10d4ef000 - 0x10d664ff7 com.apple.CFNetwork (596.4.3 - 596.4.3) <A57B3308-2F08-3EC3-B4AC-39A3D9F0B9F7> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x10d726000 - 0x10d738ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib

0x10d742000 - 0x10d744fff com.apple.OAuth (18.1 - 18.1) <0DC79455-CF81-3873-87BD-6BD14D89A6F5> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

0x10d749000 - 0x10d753ff7 com.apple.xpcobjects (103 - 103) <9496FA67-F53E-37B8-845A-462B924AA5BE> /System/Library/PrivateFrameworks/XPCObjects.framework/Versions/A/XPCObjects

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0x11187c000 - 0x1118a6ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x1118c2000 - 0x111b66ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x111c4e000 - 0x111ca5ff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

0x111ccf000 - 0x111d19ff7 libGLU.dylib (8.9.2) <1B5511FF-1064-3004-A245-972CE5687D37> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x111d2d000 - 0x111d34fff libGFXShared.dylib (8.9.2) <398F8D57-EC82-3E13-AC8E-470BE19237D7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x111d3d000 - 0x111d54fff libGL.dylib (8.9.2) <B8E5948D-BCF2-3727-B74E-D74B8EDC82D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x111d6a000 - 0x111da7fef libGLImage.dylib (8.9.2) <C38649ED-E1C9-315E-9953-F33E8C6A3C89> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x111daf000 - 0x111db1fff libCVMSPluginSupport.dylib (8.9.2) <EF1192AC-3357-3A0B-BFAF-6594D7737892> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x111dbb000 - 0x111dbffff libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x111dcb000 - 0x111e25ff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x111e3a000 - 0x112257fff FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght

0x112469000 - 0x112476fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x112483000 - 0x1124a4fff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x1124bb000 - 0x1124c6ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x1124d4000 - 0x1124f3ff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x112500000 - 0x112500fff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x112508000 - 0x112511ff7 com.apple.CommerceCore (1.0 - 26.1) <40A129A8-4E5D-3C7A-B299-8CB203C4C65D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

0x112523000 - 0x1125befff com.apple.CoreSymbolication (3.0 - 117) <50716F74-41C2-3BB9-AC16-12C4D4C2DD1E> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x1125d9000 - 0x112635ff7 com.apple.Symbolication (1.3 - 93) <C0FEE99C-6AD9-35D7-9B41-574F25F843B9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x11267b000 - 0x1126b1fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x1126d1000 - 0x11271cfff com.apple.framework.CoreWLAN (3.3 - 330.15) <047FA8CB-7447-3171-9518-6C88DA71F20E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x11274a000 - 0x112799fff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x1127d5000 - 0x1127d9ff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x1127e6000 - 0x1127e9fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x1127f5000 - 0x11280afff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x11282b000 - 0x112848ff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x112860000 - 0x112862ff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x11286d000 - 0x11286ffff com.apple.securityhi (4.0 - 55002) <A91F8981-ECB6-3B65-A7BA-8DCBD9CCE3D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x112878000 - 0x1128b4fff com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x1128d7000 - 0x1128e2ff7 com.apple.ProtocolBuffer (2 - 104) <3270C172-1437-3080-9E53-3E2DCA9AE2EC> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

0x1128ed000 - 0x1138acff7 com.apple.WebCore (8536 - 8536.30.2) <3FF4783B-EF75-34F5-995C-316557148A18> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x1158c3000 - 0x1158f1fff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal

0x115955000 - 0x115963fff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

0x11597a000 - 0x115986fff libCSync.A.dylib (332) <47466CF6-EB5C-3312-9E24-178F4410A92B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x115af7000 - 0x115b2cff7 +librooksbas.dylib (1) <D4CC226B-0149-D3E7-6124-C3008776C170> /Library/Rapport/*/librooksbas.dylib

0x115b57000 - 0x115b79fef +librooksmce.dylib (1) <7D9DD6E7-8B46-608A-38CE-50F9CB603301> /Library/Rapport/*/librooksmce.dylib

0x115b94000 - 0x115bc9fff +RapportDaishi.dylib (1) <01574BD8-B4BF-68B6-104C-4ECED93E429A> /Library/Rapport/*/RapportDaishi.dylib

0x115bec000 - 0x115e4bfef +RapportUtil1.dylib (1) <4C784BA9-4A13-F3F6-AFD0-05441B993190> /Library/Rapport/*/RapportUtil1.dylib

0x115f8f000 - 0x115fa8fef +Trf.dylib (1) <FAFA684F-488A-8F8D-5A3D-C7A1EC79959F> /Library/Rapport/*/Trf.dylib

0x116150000 - 0x1163cbff7 com.apple.RawCamera.bundle (4.08 - 707) <1DC4305D-C8FE-3680-BE23-937A58F4BD71> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x1172e0000 - 0x1172f6fff com.apple.WebInspector (8536 - 8536.30) <7DD903D1-505E-34D3-835A-15BE44CC49B6> /System/Library/PrivateFrameworks/WebInspector.framework/Versions/A/WebInspecto r

0x11730d000 - 0x1173aafff com.apple.mobiledevice (555.43 - 555.43) <4460453F-C565-36B8-B1B8-6626AF98CBB5> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice

0x1173f3000 - 0x1174f5fff libcrypto.0.9.8.dylib (47.1) <72AA650B-0453-3BB4-BA03-824627BB199C> /usr/lib/libcrypto.0.9.8.dylib

0x11755d000 - 0x117594ff7 libssl.0.9.8.dylib (47.1) <B7C438BB-79FF-37B3-B8FB-253E5135CBB4> /usr/lib/libssl.0.9.8.dylib

0x117a8f000 - 0x117abbff7 libRIP.A.dylib (332) <D26BC320-B415-3C4D-B57F-D525FC361BB2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

0x117aca000 - 0x117acefff libCGXType.A.dylib (332) <17C8DD17-B3CB-3633-B252-C368AE51204C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

0x7fff69198000 - 0x7fff691cc93f dyld (210.2.3) <6900F2BA-DB48-3B78-B668-58FC0CF6BCB8> /usr/lib/dyld



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 7

thread_create: 2

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 520

thread_create: 24

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=165.9M resident=118.2M(71%) swapped_out_or_unallocated=47.7M(29%)

Writable regions: Total=1.1G written=16.3M(1%) resident=36.9M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 224K

CG image 4K

CG shared images 1184K

CoreServices 1128K

JS JIT generated code 8K

JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)

MALLOC 49.6M

MALLOC guard page 48K

Mach message (reserved) 8K reserved VM address space (unallocated)

Memory tag=240 4K

Memory tag=242 12K

Memory tag=251 36K

SQLite page cache 480K

STACK GUARD 56.0M

Stack 13.7M

VM_ALLOCATE 16.1M

__DATA 14.3M

__IMAGE 528K

__LINKEDIT 39.0M

__TEXT 127.0M

__UNICODE 544K

mapped file 42.0M

shared memory 308K

=========== =======

TOTAL 1.4G

TOTAL, minus reserved VM space 362.1M



Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 6 GB, SMC 1.71f22

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x0198, 0x414352323536583634443353313333334339

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: WDC WD5000AAKS-402AA0, 500.11 GB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa132000 / 9

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Microsoft Wireless Optical Mouse® 1.00, 0x045e (Microsoft Corporation), 0x00e1, 0xfd140000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Sep 7, 2013 6:40 AM in response to RichDB

Application Specific Information:

Enabled Extensions:

com.amazon.safari.wishlist-86P4553JA3 (9 - 1.8) Add To Amazon Wish List

com.socialfixer-9HFEUWTRM9 (7501 - 7.501) Social Fixer


See if you can do this before Safari crashes.


From the Safari menu bar click Safari > Preferences then select the Extensions tab.


Uninstall one extension at a time then relaunch Safari to test.

Sep 7, 2013 6:55 AM in response to RichDB

Ok...


Open a Finder window. From the Finder menu bar click Go > Go to Folder


Type of copy / paste the following:


~/Library/Safari/Extensions


Click Go then move both the Amazon wishlist and socialfixer extensions to the Trash.


Restart your Mac and try Safari.


Just discovered that you have Rapport (Trusteer) installed also. That has caused many Mac users problems as noted from an ASC search Community Search: Apple Support Communities


You need to uninstall Rapport > Uninstalling Rapport on Mac OS X | Support






message edited by: cs

Sep 7, 2013 11:56 AM in response to RichDB

From your original post.


Restarted with Command+R doing this over WIFI connection and got to the reinstall section and typed in my apple ID, but of course it doesn't recognise that my ID purchased Lion on this iMac so won't let me go any further

.

Do a backup before proceeding just in case of an oops.


Can you sign into the App Store using this Apple ID? Does Mountain Lion show up in the Purchases tab? If so, go to the Featured tab and download the installer again.


You can make a bootable DVD/USB installer using this free program. You can then try to reinstall from there.


Bootable Drive DVD or USB Flash Drive – Lion Diskmaker

Sep 7, 2013 12:03 PM in response to Eric Root

Hi Eric - I can sign in to the app store with my ID yes, however Mountain Lion does not show up in the Purchases tab. The only things that are there are Garageband, iPhoto and iMovie all of which cannot be assigned to my Apple ID because they are already assigned to another Apple ID (the original iMac owner's I assume) - it says if I want updates to these applications then I will have to buy them.


Am I able to do the second part of your suggestion without doing the first or is it dependent?


Many thanks

Rich

safari crashes

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