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Sudarsh2013 Author

Level 1

2 points

Why does My Macbook Pro (2012) Keep Freezing Constantly?

So i got a macbook pro in mid 2012 i think around april and i got mountain lion free as a part of the package so i upgraded to that. But the macbook pro laptop keeps constantly freezing i don't know why especially when reopening the lid it just starts playin games for few mins. The OSx also freezes sometimes while working for ex in microsoft office stuff like powerpoint. I tried one of the solutions that is to disable put harddisk to sleep but that didn't help. I also tried using disk utility to repair disk permissions but that didnt help either. Then I used Onyx it made it faster but still didn't really resolve the freezing problem 😟 Is it because I go to java and flash chat rooms ? Does macbook not handle that properly? Please help me out I want to really stop this issue!

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Sep 7, 2013 7:03 AM

40 replies

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 8:40 AM in response to Baby-Boomer-USofA

No i dont have any backups unless time machine was automatically backing up stuff which im not aware off.

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 8:42 AM in response to Barney-15E

Sorry I didn't understand what you meant by that did u ask me whether i tried booting up apple hardware test in safe mode? I already did hardware test and it detected no problems but If you are asking to bootup using the system in safe mode I don't know how to do that please guide me.

Sep 7, 2013 8:45 AM in response to Sudarsh2013

Mac OS X: Starting up in Safe Mode

Barney-15E

Level 10

112,746 points

Sep 7, 2013 8:48 AM in response to Sudarsh2013

See the link on Safe Mode I provided.

Boot into Safe mode and see how the system works. It will be slightly sluggish, and some things just don't work, but if you don't get any freezes, you've got third-party software causing your problems.

Time Machine must be turned on for it to back up. If you've never turned it on, you don't have any backups.

I would advise backing up the system as soon as possible. If your problems are related to hard disk failing, you will soon loose all of your data.

Lexiepex

Level 6

14,102 points

Sep 7, 2013 8:51 AM in response to Sudarsh2013

This is a software problem. Not a hardware problem.

Download a little app Etrecheck. It is on www.etresoft.com.

Run it and post the list here.

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 8:52 AM in response to Barney-15E

The freezes mainly happen when shutting down the lid and reopening it. So i should test the same in safe mode? If this doesn't resolve issue i was suggested to recover mountain lion but this system came with lion and i had to get mountain lion as free update from apple store so which version will it go back to ? Will i loose my files?

Sep 7, 2013 8:52 AM in response to Baby-Boomer-USofA

Check out the following links & do the necessary:

OS X Mountain Lion: Alternatives for backing up your Mac

User Tip: Most commonly used backup methods

Emergency backups you didn't know you had!

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 8:54 AM in response to Lexiepex

Here is what EtreCheck gave me:

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 512 MB

System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 0:32:34

Disk Information:

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (457.55 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

HL-DT-ST DVDRW GS31N

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.trendmicro.kext.KERedirect (1.0.0)

com.trendmicro.kext.filehook (1.5.0)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.trendmicro.icore.av.plist

[loaded] com.trendmicro.icore.main.plist

[loaded] com.trendmicro.icore.wp.plist

[loaded] com.trendmicro.itis.plugin.plist

Launch Agents:

[loaded] com.citrix.AuthManager_Mac.plist

[loaded] com.citrix.ReceiverHelper.plist

[loaded] com.citrix.ServiceRecords.plist

[loaded] com.trendmicro.itis.uimgmt.agent.plist

User Launch Agents:

[loaded] com.google.keystone.agent.plist

User Login Items:

iTunesHelper

uTorrent

Sony Ericsson Bridge Helper

DuckCapture

3rd Party Preference Panes:

Citrix ShareFile Sync

Flash Player

Java

Internet Plug-ins:

CitrixICAClientPlugIn.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

MeetingJoinPlugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

115% com.apple.qtkittrustedmoviesservice

3% WindowServer

2% EtreCheck

1% activitymonitord

1% talagent

1% hidd

1% Google Chrome

1% fontd

1% DuckCapture

1% Preview

Top Processes by Memory:

135 MB Google Chrome

102 MB Google Chrome Helper

78 MB Microsoft Word

70 MB WindowServer

66 MB mds

61 MB Finder

53 MB Preview

41 MB iCoreService_av

37 MB Dock

33 MB talagent

Virtual Memory Statistics

951 MB Free RAM

1.46 GB Active RAM

549 MB Inactive RAM

1.07 GB Wired RAM

738 MB Page-ins

0 B Page-outs

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 8:59 AM in response to Baby-Boomer-USofA

Thanks for those tips on how to backup it shows Ive never turned on Time Machine! So if i had done system recovery would my files have been lost ? Or this is just extra caution?

Csound1

Level 9

59,973 points

Sep 7, 2013 9:07 AM in response to Sudarsh2013

Reinstalling from Recovery should not affect your files, however this is the real world and something may go wrong. Without a backup you may lose your files.

Barney-15E

Level 10

112,746 points

Sep 7, 2013 9:13 AM in response to Sudarsh2013

Uninstall TrendMicro. AV software is the number 1 cause of problems on a Mac. They really don't provide any useful services and cause many problems.

However, that may not be the cause of your problem.

These could also be problems, but I doubt it:

uTorrent

Sony Ericsson Bridge Helper

DuckCapture

Citrix ShareFile Sync

Of course, running a Torrent probably isn't the safest way to compute.

Sudarsh2013 Author

Level 1

2 points

Sep 7, 2013 9:14 AM in response to Csound1

Reinstalling from recovery I don't have any cd that came with this computer and Mountain Lion was upgraded for free from the Itunes Store but the 2012 macbook pro actually came with lion so will this revert back to lion?