Previous 1 2 3 Next 37 Replies Latest reply: Sep 7, 2013 10:08 AM by Barney-15E
Sudarsh2013 Level 1 (0 points)

So i got a macbook pro in mid 2012 i think around april and i got mountain lion free as a part of the package so i upgraded to that. But the macbook pro laptop keeps constantly freezing i don't know why especially when reopening the lid it just starts playin games for few mins. The OSx also freezes sometimes while working for ex in microsoft office stuff like powerpoint. I tried one of the solutions that is to disable put harddisk to sleep but that didn't help. I also tried using disk utility to repair disk permissions but that didnt help either. Then I used Onyx it made it faster but still didn't really resolve the freezing problem Is it because I go to java and flash chat rooms ? Does macbook not handle that properly? Please help me out I want to really stop this issue!


MacBook Pro, OS X Mountain Lion (10.8.4)
  • Baby Boomer (USofA) Level 9 (57,290 points)

    How large is you HD and how much space do you have left?

     

     

    Mountain Lion Recovery

    Boot up from your computer by holding down the command+r keys.  This will take you to the recovery drive.

    Select Disk Utility & hit Return. 

    In Disk Utility select the HD on the left & click on Repair Disk (bottom right).

     

     

    If you have AppleCare, let Apple deal w/it.

     

     

     

     

     

     

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  • Sudarsh2013 Level 1 (0 points)

    I have tried disk utility to repair disk permissions couple of times but not from bootup but that freezing problem doesn't go

     

    Here are the specs:

     

    Your Mac contains 2 memory slots, each of which accepts

    a 1600 MHz DDR3 memory module.

     

     

    Storage: 457.08 GB free out of 499.25 GB

  • Eustace Mendis Level 7 (25,330 points)

    What you have done is look at the most likely software related issues. At this point I suggest you should try running Apple Hardware Test, Described here:

    http://support.apple.com/kb/ht1509

     

    Look at the section

    Using Apple Hardware Test on computers with OS X 10.7 or later


  • Baby Boomer (USofA) Level 9 (57,290 points)

    http://support.apple.com/kb/PH11342 OS X Mountain Lion: Use Apple Hardware Test

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • Sudarsh2013 Level 1 (0 points)

    Thanks but after running the test should I post the results here? If so how will i post it if I dont have the copy paste function while its running in bootup?

  • Sudarsh2013 Level 1 (0 points)
    • If you updated your Mac to OS X v10.8.4 or later, use the system software disc or USB flash drive that came with your Mac.

     

     

    I didn't get any system software disc or usb flash drive.

  • Eustace Mendis Level 7 (25,330 points)

    http://support.apple.com/kb/ht1509

     

    Using Apple Hardware Test on computers with OS X 10.7 or later

     

    Mac NoteBook and Desktop computers shipping with OS X 10.7 or later have a partition on the hard drive or flash storage that contains AHT. To start AHT on these computers please follow these instructions:

    1. Press the power button to turn on your computer.
    2. Press and hold the D key before the gray startup screen appears.
    3. It takes a minute or so for AHT to start up and inspect your hardware configuration. While this is taking place, an icon appears on the screen:
    4. When the process is complete, select your language and click the right arrow. If you aren't using a mouse, you can use the up and down arrows to select a language and then press the Return key.
    5. The AHT console appears. You can choose which sort of test or tests to perform:
      • To perform all of the basic tests, click the Test button or press the "T" key or the Return key.
      • To perform a more thorough diagnostic test, select the "Perform extended testing" checkbox under the Test button before you click the Test button.
    6. Note: Your test results will appear in the window in the bottom-right of the console.
    7. To exit AHT, click Restart or Shut Down at the bottom of the window.

    Some Macintosh computers that shipped with OS X Lion and later support the use of Apple Hardware Test over the Internet. These computers will start up to an Internet-based version of AHT if the hard drive does not contain AHT.  An Internet-enabled connection via Ethernet or Wi-Fi is required to use this feature. Internet-based AHT functions the same as AHT on the hard drive or flash storage outlined above.

    The Mac NoteBook and Desktop computers listed in Computers that can be upgraded to use OS X Internet Recovery will require a firmware in order to support the Internet version of AHT. Without this update you may see the behavior discussed in this article.

    Just post a summary of the rresults.

  • Barney-15E Level 8 (46,274 points)

    Boot into Safe Mode and see what happens. Safe Mode takes a while to boot, and some things don't work while booted into it, but if you have any third-party software causing the problems, they will be disabled.

    http://support.apple.com/kb/ht1455

     

    If it doesn't freeze while in Safe Mode, we'll have to determine what is causing the problem.

    If it still freezes in Safe Mode, it is likley a hardware problem, but you might want to reinstall OS X from Recovery just to make sure it is not a problem with the install.

    http://support.apple.com/kb/ht1455

  • Sudarsh2013 Level 1 (0 points)

    Ok everyone so I did the Apple Hardware Test and it used the internet i did the basic test and it said it detected no problems at all so what do i do next?

  • Sudarsh2013 Level 1 (0 points)

    Ok everyone so I did the Apple Hardware Test and it used the internet i did the basic test and it said it detected no problems at all so what do i do next?

  • Baby Boomer (USofA) Level 9 (57,290 points)

    Mountain Lion Recovery which you stated you did not do and/or let AppleCare deal w/it.

    Sudarsh2013 wrote:

     

    Ok everyone so I did the Apple Hardware Test and it used the internet i did the basic test and it said it detected no problems at all so what do i do next?

     

     

     

     

     

     

     

     

     

     

     

     

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  • Sudarsh2013 Level 1 (0 points)

    Sir if i do mountain lion recovery will this delete all my files ?

  • Barney-15E Level 8 (46,274 points)

    No.

     

    Did you try Safe Mode?

  • Baby Boomer (USofA) Level 9 (57,290 points)

    NOPE!  No backups?

     

     

     

     

     

     

     

     

     

     

     

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