When I open system preferences pane, then desktop and screen saver, it freezes and I get the spinning beachball

Question

Level 1

0 points

When I open system preferences pane, then desktop and screen saver, it freezes and I get the spinning beachball

Hello,

When I open system preferences pane, and then select desktop and screen saver, It says loading images and then I get the spinning beachball and it freezes. Everything else works, I can open itues, safari, and so on. I have to end up force quite and in red it says system preferences (not responding).

I have seen a post on sicussions.apple that says "Click GO in Finder whilst holding down ALT - scroll down to GO TO FOLDER.

In the box type: ~/Library. Click GO.

In PREFERENCES folder: delete: com.apple.screensaver.plist + com.apple.systempreferences.plist. "

BUT when i tried this it didnt do anything. I would appreciate any help.

MacBook Air (13-inch Mid 2012), OS X Mountain Lion (10.8.4)

Posted on Sep 7, 2013 1:36 PM

Reply

Answer 1

dominic23

Level 10

83,904 points

Sep 7, 2013 1:41 PM in response to dalvarez5

Reinstall OS X 10.8

http://support.apple.com/kb/PH10763?viewlocale=en_US

Best.

Reply

Answer 2

Linc Davis

Level 10

209,541 points

Sep 7, 2013 2:58 PM in response to dalvarez5

First follow the instructions in this support article.

If the iPhoto library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the iPhoto application to the latest version.

Otherwise, continue as below.

Back up all data.

In the Finder, hold down the option key and select

Go ▹ Library

from the menu bar. From the Library folder, delete the following item, if it exists:

Caches/com.apple.systempreferences

and move the following item to the Desktop:

Preferences/com.apple.desktop.plist

Launch System Preferences and test. If you still have the issue, put the item on the Desktop back where it came from and post again. Otherwise, delete the item.

Reply