Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Macbook Pro has slowed down recently

I purchased a new Macbook Pro (15") with a 2.3Ghz i7 processor and 4GB RAM. The Mac came installed with OS X 10.7 (I guess). Everything was working perfectly. I recently upgraded to OS 10.8.4 and since then my mac has slowed down and I get beachballs (rainbow colored) every time I try to use it for something. The booting time and shut down time have stayed the same.

I ran an EtreCheck on my mac and the log shows as follows:

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 384 MB

NVIDIA GeForce GT 650M - VRAM: 512 MB

Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b

System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 0:43:3

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (379.03 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt (0.0.64)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.macpaw.CleanMyMac2.Agent.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.rim.BBDaemon.plist

[loaded] Nalpeirond6b.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.AdobeCreativeCloud.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.macpaw.CleanMyMac.helperTool.plist

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist

User Login Items:

iTunesHelper

Launch Nikon Message Center 2

3rd Party Preference Panes:

Flash Player

Internet Plug-ins:

AdobeAAMDetect.plugin

AdobeExManDetect.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

5% WebProcess

1% EtreCheck

1% Safari

1% WindowServer

1% Creative Cloud

0% System Events

0% fontd

0% BBLaunchAgent

0% ps

0% mds

Top Processes by Memory:

270 MB WebProcess

82 MB mds

70 MB Safari

60 MB WindowServer

45 MB Creative Cloud

45 MB RimAlbumArtDaemon

41 MB Finder

37 MB Preview

37 MB Dock

33 MB Adobe CEF Helper

Virtual Memory Statistics

1.76 GB Free RAM

1.18 GB Active RAM

136 MB Inactive RAM

937 MB Wired RAM

316 MB Page-ins

0 B Page-outs

Can somebody point out what could be wrong with my machine?

Thanks in advance,

Bhaskar Kulkarni

MacBook Pro (15-inch Mid 2012), OS X Mountain Lion (10.8.4)

Posted on Sep 7, 2013 7:19 PM

Best reply

John Galt

Level 10

141,320 points

Posted on Sep 7, 2013 7:26 PM

What's wrong is that you installed CleanMyMac.

Get rid of it according to the product's instructions. Whatever system file corruption or similar damage it created may require additional assistance to resolve.

View in context

31 replies

Linc Davis

Level 10

209,547 points

Sep 11, 2013 12:10 PM in response to bhaskardkulkarni

First, back up all data immediately, as your boot drive might be failing.

There are a few other possible causes of generalized slow performance that you can rule out easily.

Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.

Otherwise, take the steps below when you notice the problem.

Step 1

Launch the Activity Monitor application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

Select the CPU tab of the Activity Monitor window.

Select All Processes from the menu in the toolbar, if not already selected.

Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)

Step 2

If you have more than one user account, you must be logged in as an administrator to carry out this step.

Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.

When posting a log extract, be selective. Don't post more than is requested.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

nbar

Level 5

7,019 points

Sep 11, 2013 12:59 PM in response to bhaskardkulkarni

5=normal shutdown .

Sep 12, 2013 6:22 PM in response to nbar

Linc,

Can I have your email address so that I can send across the respective screenshots from my activity monitor for you to better gauge the exact cause of trouble in my macbook?

Bhaskar User uploaded file

User uploaded file

Linc Davis

Level 10

209,547 points

Sep 12, 2013 8:10 PM in response to bhaskardkulkarni

I'm afraid that's not possible. If there is information you don't want to make public, that's understandable, but then you'll have to go elsewhere for help with your problem.

Sep 13, 2013 6:08 PM in response to Linc Davis

Linc, I just wanted to know if there is any way that I could post snapshots here on this forum so that you could help me better. I was unable to do that, hence I asked for your email id.

Bhaskar

Linc Davis

Level 10

209,547 points

Sep 13, 2013 10:39 PM in response to bhaskardkulkarni

Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Sep 13, 2013 11:27 PM in response to Linc Davis

I have posted a few snapshots of my Activity monitor. Please guide me if something is amiss here.

Thanks,

Bhaskar

Sep 13, 2013 11:32 PM in response to bhaskardkulkarni

9/14/13 11:46:50.806 AM loginwindow[43]: Login Window Started Security Agent

9/14/13 11:46:50.888 AM SecurityAgent[124]: This is the first run

9/14/13 11:46:50.888 AM SecurityAgent[124]: MacBuddy was run = 0

9/14/13 11:46:50.905 AM WindowServer[73]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04272900 device: 0x10c492a10 isBackBuffered: 1 numComp: 3 numDisp: 3

9/14/13 11:46:51.000 AM kernel[0]: virtual bool IOHIDEventSystemUserClient::initWithTask(task_t, void *, UInt32): Client task not privileged to open IOHIDSystem for mapping memory (e00002c1)

9/14/13 11:46:51.000 AM kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

9/14/13 11:46:51.000 AM kernel[0]: en1::IO80211Interface::postMessage bssid changed

9/14/13 11:46:51.701 AM WindowServer[73]: Received display connect changed for display 0x4272900

9/14/13 11:46:51.732 AM WindowServer[73]: Received display connect changed for display 0x3f003d

9/14/13 11:46:51.732 AM WindowServer[73]: Received display connect changed for display 0x3f003e

9/14/13 11:46:51.732 AM WindowServer[73]: Received display connect changed for display 0x3f003f

9/14/13 11:46:51.734 AM WindowServer[73]: CGXMuxAcknowledge: Posting glitchless acknowledge

9/14/13 11:46:51.772 AM WindowServer[73]: Received display connect changed for display 0x4272900

9/14/13 11:46:51.813 AM configd[16]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)

9/14/13 11:46:51.813 AM configd[16]: DHCP en1: INIT-REBOOT transmit failed

9/14/13 11:46:51.830 AM configd[16]: setting hostname to "Bhaskars-MacBook-Pro.local"

9/14/13 11:46:51.835 AM configd[16]: network changed: DNS*

9/14/13 11:46:51.844 AM netbiosd[131]: Unable to start NetBIOS name service:

9/14/13 11:46:52.253 AM WindowServer[73]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04272900 device: 0x10c492a10 isBackBuffered: 1 numComp: 3 numDisp: 3

9/14/13 11:46:52.311 AM com.apple.launchd[1]: (com.rim.BBDaemon) Throttling respawn: Will start in 8 seconds

9/14/13 11:46:52.362 AM fseventsd[48]: Logging disabled completely for device:1: /Volumes/Recovery HD

9/14/13 11:46:53.000 AM kernel[0]: MacAuthEvent en1 Auth result for: 00:18:02:8e:7b:90 MAC AUTH succeeded

9/14/13 11:46:53.000 AM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

9/14/13 11:46:53.000 AM kernel[0]: AirPort: Link Up on en1

9/14/13 11:46:53.000 AM kernel[0]: en1: BSSID changed to 00:18:02:8e:7b:90

9/14/13 11:46:53.000 AM kernel[0]: en1::IO80211Interface::postMessage bssid changed

9/14/13 11:46:53.559 AM Nalpeirond6b[60]: /Library/StartupItems/ProTec6b/Nalpeirond6b: daemon has successfully started

9/14/13 11:46:53.815 AM Nalpeirond6b[145]: /Library/StartupItems/ProTec6b/Nalpeirond6b: Warning: Attempt to run two copies of daemon

9/14/13 11:46:54.167 AM airportd[81]: _doAutoJoin: Already associated to “RT2561_6”. Bailing on auto-join.

9/14/13 11:46:54.900 AM configd[16]: network changed: v4(en1+:192.168.1.36) DNS+ Proxy+ SMB

9/14/13 11:46:54.914 AM UserEventAgent[11]: CFPreferences: user home directory for user mobile at is unavailable. User domains will be volatile.

9/14/13 11:46:54.916 AM UserEventAgent[11]: Captive: en1: Probing 'RT2561_6'

9/14/13 11:46:55.029 AM UserEventAgent[11]: Captive: Online (not captive)

9/14/13 11:46:55.031 AM configd[16]: network changed: v4(en1!:192.168.1.36) DNS Proxy SMB

9/14/13 11:46:55.536 AM ntpd[104]: proto: precision = 1.000 usec

9/14/13 11:46:59.555 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:00.512 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:00.000 AM kernel[0]: utun_ctl_connect: creating interface utun0

9/14/13 11:47:00.626 AM com.apple.launchd[1]: (com.rim.BBDaemon[149]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

9/14/13 11:47:00.626 AM com.apple.launchd[1]: (com.rim.BBDaemon[149]) Job failed to exec(3) for weird reason: 2

9/14/13 11:47:02.208 AM com.apple.launchd[1]: (com.apple.xprotectupdater[25]) Exited with code: 252

9/14/13 11:47:04.331 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:06.206 AM SecurityAgent[124]: User info context values set for bhaskarkulkarni

9/14/13 11:47:06.684 AM SecurityAgent[124]: Login Window login proceeding

9/14/13 11:47:07.077 AM loginwindow[43]: Login Window - Returned from Security Agent

9/14/13 11:47:07.093 AM loginwindow[43]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

9/14/13 11:47:07.129 AM loginwindow[43]: USER_PROCESS: 43 console

9/14/13 11:47:07.178 AM airportd[81]: _doAutoJoin: Already associated to “RT2561_6”. Bailing on auto-join.

9/14/13 11:47:07.213 AM WindowServer[73]: Received display connect changed for display 0x4272900

9/14/13 11:47:07.212 AM com.apple.launchd.peruser.501[152]: (com.apple.gamed) Ignored this key: UserName

9/14/13 11:47:07.212 AM com.apple.launchd.peruser.501[152]: (com.apple.gamed) Ignored this key: GroupName

9/14/13 11:47:07.213 AM com.apple.launchd.peruser.501[152]: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

9/14/13 11:47:07.217 AM loginwindow[43]: Connection with distnoted server was invalidated

9/14/13 11:47:07.224 AM distnoted[156]: # distnote server agent absolute time: 45.629314116 civil time: Sat Sep 14 11:47:07 2013 pid: 156 uid: 501 root: no

9/14/13 11:47:07.245 AM WindowServer[73]: CGXMuxAcknowledge: Posting glitchless acknowledge

9/14/13 11:47:07.253 AM WindowServer[73]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04272900 device: 0x10c492a10 isBackBuffered: 1 numComp: 3 numDisp: 3

9/14/13 11:47:07.271 AM WindowServer[73]: Received display connect changed for display 0x4272900

9/14/13 11:47:07.285 AM WindowServer[73]: Received display connect changed for display 0x3f003d

9/14/13 11:47:07.285 AM WindowServer[73]: Received display connect changed for display 0x3f003e

9/14/13 11:47:07.285 AM WindowServer[73]: Received display connect changed for display 0x3f003f

9/14/13 11:47:07.285 AM WindowServer[73]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.

9/14/13 11:47:07.514 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:47:07.691 AM UserEventAgent[155]: cannot find fw daemon port 1102

9/14/13 11:47:07.722 AM coreservicesd[62]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationBirth to notificationID=116

9/14/13 11:47:08.194 AM com.apple.SecurityServer[17]: Session 100007 created

9/14/13 11:47:08.205 AM WindowServer[73]: Display 0x04272900: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferTable (256, 3)

9/14/13 11:47:08.598 AM com.apple.launchd.peruser.501[152]: (com.rim.BBLaunchAgent[196]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

9/14/13 11:47:08.598 AM com.apple.launchd.peruser.501[152]: (com.rim.BBLaunchAgent[196]) Job failed to exec(3) for weird reason: 2

9/14/13 11:47:08.600 AM com.apple.launchd.peruser.501[152]: (com.rim.RimAlbumArtDaemon[197]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

9/14/13 11:47:08.600 AM com.apple.launchd.peruser.501[152]: (com.rim.RimAlbumArtDaemon[197]) Job failed to exec(3) for weird reason: 2

9/14/13 11:47:08.606 AM NetworkBrowserAgent[179]: Starting NetworkBrowserAgent

9/14/13 11:47:08.641 AM com.apple.launchd.peruser.501[152]: (com.apple.afpstat-qfa[195]) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

9/14/13 11:47:08.641 AM com.apple.launchd.peruser.501[152]: (com.apple.afpstat-qfa[195]) Job failed to exec(3) for weird reason: 2

9/14/13 11:47:08.655 AM talagent[165]: _LSSetApplicationInformationItem(kLSDefaultSessionID, asn, _kLSApplicationIsHiddenKey, hidden ? kCFBooleanTrue : kCFBooleanFalse, NULL) produced OSStatus -50 on line 623 in TCApplication.m

9/14/13 11:47:08.655 AM talagent[165]: _LSSetApplicationInformationItem(kLSDefaultSessionID, asn, TAL_kLSIsProxiedForTALKey, kCFBooleanTrue, NULL) produced OSStatus -50 on line 626 in TCApplication.m

9/14/13 11:47:08.682 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:08.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=198[GoogleSoftwareUp] clearing CS_VALID

9/14/13 11:47:08.709 AM com.apple.launchd.peruser.501[152]: (com.apple.mrt.uiagent[185]) Exited with code: 255

9/14/13 11:47:09.061 AM apsd[59]: Unable to bootstrap_lookup connection port for 'com.apple.ubd.system-push': Unknown service name

9/14/13 11:47:09.759 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:47:10.097 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "SystemUIServer" after 1.34 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:47:10.844 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:10.864 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:47:11.648 AM SystemUIServer[166]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

9/14/13 11:47:11.649 AM SystemUIServer[166]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

9/14/13 11:47:12.634 AM com.apple.time[155]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

9/14/13 11:47:12.635 AM com.apple.time[155]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

9/14/13 11:47:29.031 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:

com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

9/14/13 11:47:29.032 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:

com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)

com.google.Keystone.Daemon.Administration: 1 connection(s)

9/14/13 11:47:29.130 AM GoogleSoftwareUpdateDaemon[218]: -[KSDaemonAdministration(PrivateMethods) ticketsAllowUninstallWithError:] KSDaemonAdministration system Keystone will not uninstall with active tickets.

9/14/13 11:47:29.131 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:

com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

9/14/13 11:47:29.131 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:

com.google.Keystone.Daemon.UpdateEngine: 2 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

9/14/13 11:47:29.158 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateEngine updateProductID:] KSUpdateEngine updating product ID: "com.google.Keystone"

9/14/13 11:47:29.203 AM GoogleSoftwareUpdateDaemon[218]: -[KSCheckAction performAction] KSCheckAction checking 1 ticket(s).

9/14/13 11:47:29.368 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(

<KSTicket:0x225910

productID=com.google.Keystone

version=1.1.0.3659

xc=<KSPathExistenceChecker:0x2207e0 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/>

serverType=Omaha

url=https://tools.google.com/service/update2

creationDate=2012-12-02 03:36:54

)}

Using server: <KSOmahaServer:0x5175d0

engine=<KSDaemonUpdateEngine:0x512fe0>

params={

EngineVersion = "1.1.0.3659";

ActivesInfo = {

"com.google.Keystone" = {

LastRollCallPingDate = 2013-09-13 07:00:00 +0000;

LastActiveDate = 2013-09-14 06:17:28 +0000;

LastActivePingDate = 2013-09-13 07:00:00 +0000;

};

"com.google.talkplugin" = {

LastRollCallPingDate = 2013-09-13 07:00:00 +0000;

};

UserInitiated = 0;

IsSystem = 1;

OmahaOSVersion = "10.8.5_i486";

Identity = KeystoneDaemon;

AllowedSubdomains = (

".omaha.sandbox.google.com",

".tools.google.com",

".www.google.com",

".corp.google.com"

);

}

9/14/13 11:47:29.747 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction running KSServerUpdateRequest: <KSOmahaServerUpdateRequest:0x1816160

server=<KSOmahaServer:0x5175d0>

url="https://tools.google.com/service/update2"

runningFetchers=0

tickets=1

activeTickets=0

rollCallTickets=0

body=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<o:gupdate xmlns:o="http://www.google.com/update2/request" protocol="2.0" version="KeystoneDaemon-1.1.0.3659" ismachine="1">

<o:os platform="mac" version="MacOSX" sp="10.8.5_i486"></o:os>

<o:app appid="com.google.Keystone" version="1.1.0.3659" lang="en-us" installage="286" brand="GGLG">

<o:updatecheck></o:updatecheck>

</o:app>

</o:gupdate>

9/14/13 11:47:30.035 AM Nikon Message Center 2[221]: [i] LaunchType changed: (Unknown) to User

9/14/13 11:47:30.035 AM Nikon Message Center 2[221]: [i] LaunchType changed: User to LoginItems

9/14/13 11:47:32.522 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction(KSServerUpdateRequestDelegate) serverRequest:fetchedWithResponse:] KSUpdateCheckAction received KSServerUpdateResponse: <KSOmahaServerUpdateResponse:0x517d10

server=<KSOmahaServer:0x5175d0>

url="https://tools.google.com/service/update2"

status=200

tickets=1

activeTickets=0

rollCallTickets=0

data=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

</app>

</gupdate>

9/14/13 11:47:32.555 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction(PrivateMethods) finishAction] KSUpdateCheckAction found updates: {( )}

9/14/13 11:47:32.652 AM GoogleSoftwareUpdateDaemon[218]: -[KSPrefetchAction performAction] KSPrefetchAction no updates to prefetch.

9/14/13 11:47:32.653 AM GoogleSoftwareUpdateDaemon[218]: -[KSMultiUpdateAction performAction] KSSilentUpdateAction had no updates to apply.

9/14/13 11:47:32.654 AM GoogleSoftwareUpdateDaemon[218]: -[KSMultiUpdateAction performAction] KSPromptAction had no updates to apply.

9/14/13 11:47:32.657 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.

9/14/13 11:47:32.816 AM Nikon Message Center 2[221]: [i] activated with launch type[LoginItems]

9/14/13 11:47:32.817 AM Nikon Message Center 2[221]: [i] not past connection period

9/14/13 11:47:32.818 AM Nikon Message Center 2[221]: [i] terminate

9/14/13 11:47:33.160 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateEngine updateAllProducts] KSUpdateEngine updating all installed products.

9/14/13 11:47:33.162 AM GoogleSoftwareUpdateDaemon[218]: -[KSCheckAction performAction] KSCheckAction checking 2 ticket(s).

9/14/13 11:47:33.181 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(

<KSTicket:0x516a00

productID=com.google.talkplugin

version=4.5.3.14917

xc=<KSPathExistenceChecker:0x51e840 path=/Library/Application Support/Google/GoogleTalkPlugin.app>

serverType=Omaha

url=https://tools.google.com/service/update2

creationDate=2012-12-02 03:36:54

<KSTicket:0x51c180

productID=com.google.Keystone

version=1.1.0.3659

xc=<KSPathExistenceChecker:0x517710 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/>

serverType=Omaha

url=https://tools.google.com/service/update2

creationDate=2012-12-02 03:36:54

)}

Using server: <KSOmahaServer:0x22ace0

engine=<KSDaemonUpdateEngine:0x512fe0>

params={

EngineVersion = "1.1.0.3659";

ActivesInfo = {

"com.google.Keystone" = {

LastRollCallPingDate = 2013-09-13 07:00:00 +0000;

LastActiveDate = 2013-09-14 06:17:28 +0000;

LastActivePingDate = 2013-09-13 07:00:00 +0000;

};

"com.google.talkplugin" = {

LastRollCallPingDate = 2013-09-13 07:00:00 +0000;

};

UserInitiated = 0;

IsSystem = 1;

OmahaOSVersion = "10.8.5_i486";

Identity = KeystoneDaemon;

AllowedSubdomains = (

".omaha.sandbox.google.com",

".tools.google.com",

".www.google.com",

".corp.google.com"

);

}

9/14/13 11:47:33.182 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction running KSServerUpdateRequest: <KSOmahaServerUpdateRequest:0x22bb90

server=<KSOmahaServer:0x22ace0>

url="https://tools.google.com/service/update2"

runningFetchers=0

tickets=2

activeTickets=0

rollCallTickets=0

body=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<o:gupdate xmlns:o="http://www.google.com/update2/request" protocol="2.0" version="KeystoneDaemon-1.1.0.3659" ismachine="1">

<o:os platform="mac" version="MacOSX" sp="10.8.5_i486"></o:os>

<o:app appid="com.google.talkplugin" version="4.5.3.14917" lang="en-us" installage="286" brand="GGLG">

<o:updatecheck></o:updatecheck>

</o:app>

<o:app appid="com.google.Keystone" version="1.1.0.3659" lang="en-us" installage="286" brand="GGLG">

<o:updatecheck></o:updatecheck>

</o:app>

</o:gupdate>

9/14/13 11:47:35.826 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction(KSServerUpdateRequestDelegate) serverRequest:fetchedWithResponse:] KSUpdateCheckAction received KSServerUpdateResponse: <KSOmahaServerUpdateResponse:0x518800

server=<KSOmahaServer:0x22ace0>

url="https://tools.google.com/service/update2"

status=200

tickets=2

activeTickets=0

rollCallTickets=0

data=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

</app>

</app>

</gupdate>

9/14/13 11:47:35.829 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateCheckAction(PrivateMethods) finishAction] KSUpdateCheckAction found updates: {( )}

9/14/13 11:47:35.843 AM GoogleSoftwareUpdateDaemon[218]: -[KSPrefetchAction performAction] KSPrefetchAction no updates to prefetch.

9/14/13 11:47:35.844 AM GoogleSoftwareUpdateDaemon[218]: -[KSMultiUpdateAction performAction] KSSilentUpdateAction had no updates to apply.

9/14/13 11:47:35.845 AM GoogleSoftwareUpdateDaemon[218]: -[KSMultiUpdateAction performAction] KSPromptAction had no updates to apply.

9/14/13 11:47:35.847 AM GoogleSoftwareUpdateDaemon[218]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.

9/14/13 11:47:39.029 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:

com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

9/14/13 11:47:45.000 AM kernel[0]: MacAuthEvent en1 Auth result for: 00:18:02:8e:7b:90 MAC AUTH succeeded

9/14/13 11:47:45.000 AM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

9/14/13 11:47:45.000 AM kernel[0]: wl0: Roamed or switched channel, reason #8, bssid 00:18:02:8e:7b:90

9/14/13 11:47:45.000 AM kernel[0]: en1: BSSID changed to 00:18:02:8e:7b:90

9/14/13 11:47:45.000 AM kernel[0]: en1::IO80211Interface::postMessage bssid changed

9/14/13 11:47:59.032 AM GoogleSoftwareUpdateDaemon[218]: -[KeystoneDaemon main] GoogleSoftwareUpdateDaemon inactive, shutdown.

9/14/13 11:48:49.722 AM WebProcess[232]: objc[232]: Object 0x7fbf1341c6c0 of class NSUserDefaults autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

9/14/13 11:48:49.730 AM WebProcess[232]: objc[232]: Object 0x7fbf1341c6c0 of class NSUserDefaults autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

9/14/13 11:48:57.051 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:49:02.269 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "Safari" after 6.22 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:49:09.100 AM com.apple.SecurityServer[17]: Session 100005 created

9/14/13 11:49:09.000 AM kernel[0]: Sandbox: sandboxd(249) deny mach-lookup com.apple.coresymbolicationd

9/14/13 11:49:17.232 AM sandboxd[249]: ([245]) mdworker(245) deny file-read-xattr /Users/bhaskarkulkarni/Library/Cookies/Cookies.binarycookies (pre-plugin fstype:hfs fsflag:480D000 flags:240000005E diag:0 uti:dyn.ah62d4rv4ge80k2py plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 2922931)

9/14/13 11:51:14.135 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "Activity Monitor" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:51:15.002 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "Activity Monitor" after 1.87 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:51:24.088 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:51:28.976 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "Safari" after 5.89 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:51:55.713 AM WebProcess[232]: Unable to talk to lsboxd

9/14/13 11:51:56.000 AM kernel[0]: Sandbox: sandboxd(279) deny mach-lookup com.apple.coresymbolicationd

9/14/13 11:52:38.980 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:52:41.797 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:52:41.814 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:52:41.818 AM awacsd[57]: InnerStore GetWakeInfoForZone: no external port for 1976359717.members.btmm.icloud.com.

9/14/13 11:53:09.084 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:53:09.711 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:53:14.938 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:53:15.565 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:53:21.225 AM mdworker[245]: zip importer encountered an error (-1) scanning "/Users/bhaskarkulkarni/Desktop/Screen Shot 2013-09-14 at 11.51.01 AM.zip".

9/14/13 11:54:16.373 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:54:16.907 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:55:10.974 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "Activity Monitor" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:55:13.094 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "Activity Monitor" after 3.12 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:55:24.040 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:55:24.574 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:56:12.783 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:56:13.317 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

9/14/13 11:56:22.683 AM WindowServer[73]: CGXDisableUpdate: UI updates were forcibly disabled by application "Activity Monitor" for over 1.00 seconds. Server has re-enabled them.

9/14/13 11:56:25.935 AM WindowServer[73]: reenable_update_for_connection: UI updates were finally reenabled by application "Activity Monitor" after 4.25 seconds (server forcibly re-enabled them after 1.00 seconds)

9/14/13 11:58:15.837 AM coreaudiod[169]: Disabled automatic stack shots because audio IO is active

9/14/13 11:58:16.464 AM coreaudiod[169]: Enabled automatic stack shots because audio IO is inactive

A few lines of my Log as suggested. Please excuse me if I have dumped more than 50 lines.

Bhaskar

Linc Davis

Level 10

209,547 points

Sep 14, 2013 7:25 AM in response to bhaskardkulkarni

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Response will be slow, but there should be no beachballing. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Sep 14, 2013 7:57 AM in response to Linc Davis

Linc,

I followed the steps outlined by you. I observed the same amount of beachballing in Steps 1 and 2 but when I restarted my mac in the normal mode after step 2, I can see that the beachballing effect has reduced drastically.

Bhaskar

Sep 14, 2013 7:58 AM in response to bhaskardkulkarni

In fact the beachballing effect is as good as zero.

Linc Davis

Level 10

209,547 points

Sep 14, 2013 8:22 AM in response to bhaskardkulkarni

Then you don't need to do anything else.

Sep 14, 2013 8:31 AM in response to Linc Davis

Thanks Linc for all your help. One last question: Is there any way I can check if any file related to Clean my Mac is still left on my machine?

Thanks,

Bhaskar

Linc Davis

Level 10

209,547 points

Sep 14, 2013 12:11 PM in response to bhaskardkulkarni

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

You may have to log out or reboot in order to complete an uninstallation.

If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

Sep 17, 2013 5:38 AM in response to Linc Davis

Linc,

I just formatted my entire hard drive and re-installed the OS. Will let you know if the machine is working fine.

Your help was wonderful and truly appreciated from my end.

Bhaskar

New Macbook Pro has slowed down recently