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New Macbook Pro has slowed down recently

I purchased a new Macbook Pro (15") with a 2.3Ghz i7 processor and 4GB RAM. The Mac came installed with OS X 10.7 (I guess). Everything was working perfectly. I recently upgraded to OS 10.8.4 and since then my mac has slowed down and I get beachballs (rainbow colored) every time I try to use it for something. The booting time and shut down time have stayed the same.


I ran an EtreCheck on my mac and the log shows as follows:


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 384 MB

NVIDIA GeForce GT 650M - VRAM: 512 MB


Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b


System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 0:43:3


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (379.03 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver



FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt (0.0.64)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.macpaw.CleanMyMac2.Agent.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.rim.BBDaemon.plist

[loaded] Nalpeirond6b.plist


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.AdobeCreativeCloud.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.macpaw.CleanMyMac.helperTool.plist

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist


User Login Items:

iTunesHelper

Launch Nikon Message Center 2

Launch Nikon Message Center 2


3rd Party Preference Panes:

Flash Player


Internet Plug-ins:

AdobeAAMDetect.plugin

AdobeExManDetect.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin


User Internet Plug-ins:


Bad Fonts:

None


Top Processes by CPU:

5% WebProcess

1% EtreCheck

1% Safari

1% WindowServer

1% Creative Cloud

0% System Events

0% fontd

0% BBLaunchAgent

0% ps

0% mds


Top Processes by Memory:

270 MB WebProcess

82 MB mds

70 MB Safari

60 MB WindowServer

45 MB Creative Cloud

45 MB RimAlbumArtDaemon

41 MB Finder

37 MB Preview

37 MB Dock

33 MB Adobe CEF Helper


Virtual Memory Statistics

1.76 GB Free RAM

1.18 GB Active RAM

136 MB Inactive RAM

937 MB Wired RAM

316 MB Page-ins

0 B Page-outs


Can somebody point out what could be wrong with my machine?


Thanks in advance,

Bhaskar Kulkarni

MacBook Pro (15-inch Mid 2012), OS X Mountain Lion (10.8.4)

Posted on Sep 7, 2013 7:19 PM

Reply
Question marked as Best reply

Posted on Sep 7, 2013 7:26 PM

What's wrong is that you installed CleanMyMac.


Get rid of it according to the product's instructions. Whatever system file corruption or similar damage it created may require additional assistance to resolve.

31 replies

Sep 7, 2013 7:26 PM in response to bhaskardkulkarni

1) Get rid of CleanmyMac. It only makes your Mac slow and dirty. REMOVE IT.


2) Blackberry software



com.rim.driver.BlackBerryUSBDriverInt (0.0.64)

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist

[loaded] com.rim.BBDaemon.plist


This is one possible reason. The BB desktop manager, or whatever software it is, has been known to produce a 'runaway process' and causes constant high disk activity on Macs.


Removing the Blackberry Desktop Software for Mac




Sep 7, 2013 9:01 PM in response to bhaskardkulkarni

Back up all data immediately as your boot drive may be failing.

If you have more than one user account, these instructions must be carried out as an administrator.

Triple-click anywhere in the line below on this page to select it:

syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|Previous Sh' | tail | open -ef

Copy the selected text to the Clipboard (command-C).


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window (command-V).


The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.


A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

Sep 9, 2013 3:54 AM in response to bhaskardkulkarni

I ran a disk check at boot using command + R and the results showed that the disk seems to be ok. I re-installed my OS X 10.8.4 and the deleted Clean My Mac and BB Desktop Software. Now my mac seems to be running fine. Any ideas on how to clean up any messes that Clean My Mac may have caused? Also being a new user, can you share with me how do I verify if Clean My Mac has actually been deleted from my system?


Thanks,

Bhaskar

Sep 9, 2013 12:43 PM in response to bhaskardkulkarni

"Now my mac seems to be running fine."


Don't install any third party software that claims to clean, maintain or optimize your system. If you are experiencing issues, Onyx is good and reputable software to use to solve an issue. You need to know what to clean out, or reset, however, in order for it to be utilized effectively. If you're machine is running fine, there is no purpose in using this, or any related software. Keep your OS and installed software up to date. Your Mac is very good at maintening itself, and it get's angry when other things try to do it's job.


If you uninstalled it properly, it should be gone. Verify here:


How To Uninstall CleanMyMac 2?

Sep 9, 2013 5:28 PM in response to bhaskardkulkarni

"Alternatively, you can remove CleanMyMac 2 by simply dragging it to Trash. However, as any other app, it will leave its unneeded application leftovers on your Mac, so it is recommended to use the Uninstaller module of CleanMyMac 2 for complete removal."



"

If that doesn’t work for you, please follow these steps to uninstall CleanMyMac manually:

  1. Drag CleanMyMac icon from the Applications folder to Trash.
  2. Drag the CleanMymac folder located in the Application Support folder inside the Library folder in your home user folder to Trash.
  3. Drag the CleanMyMac folder located in the Application Support folder inside the Library folder on your system drive to Trash.
  4. Drag the com.macpaw.CleanMyMac.helperTool.plist, com.macpaw.CleanMyMac.volumeWatcher.plist and com.macpaw.CleanMyMac.trashSizeWatcher.plist files from the LaunchAgents folder located in the Library folder in your home user folder to Trash.
  5. Drag the com.macpaw.CleanMyMac.plist file from the Preferences folder located in the Library folder inside your user home folder to Trash.

You are going to need to follow the steps above. Use the Go > Go to folder (from the finder menu bar) to allow you to access these. Copy and paste the following bolded paths:


Step 2: ~/Library/Application Support/

Step 3: /System/Library/Application Support/

Step 4: ~/Library/LaunchAgents/

Step 5: ~/Library/Preferences/


Step 6: Run Etrecheck to verify there are no launch agents, daemons, drivers, or background processes related to find my mac still installed


EtreCheck

Sep 10, 2013 9:58 AM in response to nbar

I follwed the instructions spelt out by you to the T. I then ran an EtreCheck and I find this log:


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 384 MB

NVIDIA GeForce GT 650M - VRAM: 512 MB


Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b


System Software:

OS X 10.8.4 (12E55) - Uptime: 0 days 1:55:40


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (380.71 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver



FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt (0.0.64)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.macpaw.CleanMyMac2.Agent.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.rim.BBDaemon.plist

[loaded] Nalpeirond6b.plist


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.AdobeCreativeCloud.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist


User Login Items:

iTunesHelper

Launch Nikon Message Center 2

Launch Nikon Message Center 2


3rd Party Preference Panes:

Flash Player


Internet Plug-ins:

AdobeAAMDetect.plugin

AdobeExManDetect.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

o1dbrowserplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin


User Internet Plug-ins:


Bad Fonts:

None


Top Processes by CPU:

2% WindowServer

2% EtreCheck

0% BBLaunchAgent

0% fontd

0% Finder

0% WebProcess

0% loginwindow

0% System Events

0% imagent


Top Processes by Memory:

406 MB WebProcess

123 MB mds

119 MB Safari

61 MB Finder

61 MB WindowServer

41 MB RimAlbumArtDaemon

37 MB Dock

29 MB loginwindow

29 MB SystemUIServer

25 MB coreservicesd


Virtual Memory Statistics

1.52 GB Free RAM

1.37 GB Active RAM

182 MB Inactive RAM

943 MB Wired RAM

325 MB Page-ins

0 B Page-outs


How do I find any remaining traces of Clean My mac? Also is there any way of checking if Clean My mac has caused any damage to my system?


I really appreciate your help.


Bhaskar

Sep 10, 2013 1:40 PM in response to bhaskardkulkarni

. I'll subsequently post the response about Clean my mac:



Next,

Uninstall the blackberry desktop software, known to produce runaway processes that slow down your machine.

"this can only be done by downloading the 70mb installer dmg, and running the uninstaller."

osx - How to uninstall completely "Blackberry Device Manager ...

Finally,


uninstall Google's junk software updater:

download the Google Update Uninstaller


Message was edited by: nbar

Sep 10, 2013 1:50 PM in response to bhaskardkulkarni

Run this command in terminal. Copy and paste it exactly as it is into the command line. Enter your password when prompted. Run etrecheck after you reboot to verify all the software (BB, google, Cleanmymac) is gone:


sudo rm -rf /S*/L*/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist; sudo rm -rf /L*/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist; exit

New Macbook Pro has slowed down recently

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