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iphone: Can't understand the voice of telephon-partner

Hello,


my iphone4 is too quiet to understand any partner on phone-Call (with the external speaker and Headphone it Works well). The iphone runs the actual IOS-Version. We have tried to clean the internal speaker-hole, restart the iphone but the problem resists. Can anybody help us?


Thanks a lot,

Mike

iPhone 4, iOS 6.1.3

Posted on Sep 8, 2013 2:18 AM

Reply
5 replies

Sep 11, 2013 2:59 AM in response to matt00

Hello Matt,

thank you very much for your answer. The problem only exists with the speaker which is placed near the front camera. The speakers vioce is very low. I've tried these steps:

- clean the mash of the speaker

- Set volume higher

- reset and rebuild the iphone from itunes and the icloud


But nothing above helped... There is no protective film or something like that...

Do you have any further idea?


Thanks, M.

Sep 11, 2013 1:49 PM in response to MDiederen

Hey MDiederen,



Thanks for the follow up and additional information. Just to confirm, have you checked the top microphone (located near headphone jack). If this microphone is clogged or blocked by a third-party case it may cause your issues.


For more information, see this article:


iPhone: Sound muffled or low from the speaker or when speaking into the mic

http://support.apple.com/kb/TS1631


In any case, if the issue persists you may want to visit apple.com/support/iphone/service/faq/ for information on service.



Thanks,


Matt M.

Nov 15, 2013 7:09 AM in response to MDiederen

Hello MDiederen,



Thanks for the follow up. If your issue persists, it sounds like we have completely isolated to hardware. For information on service and support, you can visit this link:


http://www.apple.com/support/iphone/service/faq/


Otherwise, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com



Thanks,


Matt M.

iphone: Can't understand the voice of telephon-partner

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