hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?

Hey elgriffiths,

Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:

iTunes: Possible iTunes Store errors

http://support.apple.com/kb/TS1424

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Thanks,

Matt M.